Role Description We are seeking a highly dedicated and detail-oriented Virtual Medical Scribe and Assistant to support a fast-paced Gastroenterology practice in the United States. This role is critical in ensuring clinical excellence by providing real-time scribing, comprehensive pre-charting, and essential administrative support. The ideal candidate will be a licensed nurse with a strong clinical background and a stable, high-performance home office setup. Qualifications - A Bachelor's degree in Nursing (RN/BSN) is required. - At least one year of experience as a Medical Virtual Assistant or Scribe. - Must be Bilingual (English and Spanish). - Ideally within five years of graduation or active practice. Requirements - Fixed Working Location: Must work from one specific, consistent location only. - Hardware: Minimum 8 GB RAM. - Monitor: Minimum 21–22 inch monitor. - Multitasking: Ability to run Epic and Zoom simultaneously on the same computer. - Documentation: Must provide a valid Passport, Criminal Background Check, and Professional License. Benefits - Part-time to Full-time position (Starting at 30 hours/week). - Potential to move to 40 hours based on performance. - Two-week intensive training period on Epic EMR and practice-specific workflows. Key Responsibilities & Tasks - Pre-Charting: Reviewing patient schedules in advance to prepare charts; pulling lab results, imaging reports, and prior consultation notes into the EMR. - Real-Time Medical Scribing: Accompanying the doctor virtually during patient visits to record clinical notes and documentation accurately. - Patient Coordination: Handling incoming calls and scheduling appointments during non-scribing hours. - Clinical Communication: Relaying information between the physician and patients. - Workflow Integration: Assisting the doctor between back-to-back appointments to maintain a smooth clinic flow. Nice to Haves - Prior experience with Epic EMR is a significant advantage. - Previous experience in Gastroenterology or surgical practices.

Role Description The Physician Assistant in this role will play a pivotal role in delivering high-quality healthcare services to patients in a virtual, urgent care setting. This position combines clinical expertise with the convenience of telehealth technology to provide accessible and timely care to individuals seeking immediate medical attention. - Conduct virtual consultations - Diagnose and treat a wide range of acute and minor medical conditions - Offer guidance to patients while adhering to established clinical protocols and standards of care Qualifications - Preference is for the PA to be local to Rochester, NY or surrounding areas - At least 3 years of experience in urgent care or emergency medicine preferred; primary care and virtual medicine experience also considered - Compassionate, kind, and patient-focused - Excellent communication and interpersonal skills - Strong attention to detail and superior customer service Requirements - MS: Nursing (Required) - PA-C - Certified Physician Assistant - National Committee on Certification of Physician Assistants (NCCPA) - RPA - Registered Physician Assistant - New York State Education Department (NYSED) - Physical Requirements: Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. - For disease-specific care programs refer to the program-specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. - Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. Benefits - Pay Range: $100,000.00 - $150,000.00 - The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. - Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Company Description Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Role Description The Client Relationship Virtual Assistant serves as the primary point of contact for existing and prospective clients. This role focuses on maintaining excellent customer relationships, responding promptly to inquiries, checking in with clients regularly, and managing online reviews. - Respond to new client inquiries. - Follow up on prospective customers. - Conduct monthly client check-ins. - Manage Trustpilot reviews. - Manage Google Business Profile reviews. - Reply professionally to all customer reviews. - Maintain positive client relationships. - Record client interactions within CRM. - Attend video meetings with clients when required. - Participate in daily stand-up meetings. Qualifications - Excellent spoken and written English. - Strong customer service skills. - Friendly and personable. - Comfortable speaking with clients via video. - Organized and detail-oriented. - Experience managing customer relationships. Requirements - Camera ON during every meeting. - Excellent internet connection. - Professional presentation. - Human-first communication. - Daily stand-up attendance. Shift & Hours - Starting with 10 - 15 hours per week. - Fixed schedule; within UK business hours. Target Start Date - As soon as a suitable candidate is identified.

• Manage calendars, schedule meetings and handle diary changes • Keep inboxes tidy and respond to routine queries • Prepare, format and file documents and spreadsheets • Update records and internal trackers accurately • Coordinate small projects and follow up on outstanding actions