Web Inquiry Support Coordinator

Frontend EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 501-1,000Since 1988Company SiteLinkedIn

Location

United States

Posted

91 days ago

Salary

$20 - $21 / hour

Seniority

Mid Level

Job Description

Web Inquiry Support Coordinator

MedPOINT Management

Role Description As a Web Inquiry Support Coordinator at MedPOINT Management, you will play a vital role in ensuring seamless communication between our clients and our team. Join us in our mission to provide exceptional healthcare management solutions while enhancing the client experience through effective inquiry handling. Responsibilities - Manage and respond to web inquiries promptly and professionally. - Coordinate with various departments to resolve client issues efficiently. - Maintain accurate records of inquiries and follow-up actions. - Assist in developing and implementing web inquiry processes and best practices. - Monitor and analyze inquiry trends to improve service delivery. - Provide support for online tools and resources available to clients. - Collaborate with the marketing team to enhance online presence and client engagement. - Participate in training sessions to stay updated on company services and policies. Qualifications - Proven experience in customer service or support roles, preferably in healthcare. - Strong communication skills, both written and verbal. - Proficient in using CRM systems and web-based inquiry tools. - Detail-oriented with excellent organizational skills. - Ability to work collaboratively in a fast-paced environment. - Strong problem-solving skills and a proactive approach to client issues. - Familiarity with healthcare management practices is a plus. - Positive attitude and a passion for helping others. - Flexible work from home options available. Benefits - 401(k) - 401(k) matching - Company parties - Dental insurance - Employee discounts - Free food & snacks - Health insurance - Paid time off - Parental leave - Savings bank - Training & development - Vision insurance - Wellness resources

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