HelpSquad, LLC

Role Description A growing multi-doctor dental practice is seeking an experienced Dental Insurance & Treatment Plan Financial Coordinator to support an increasing volume of complex treatment cases. This role focuses on preparing the financial and insurance components of dentist-approved treatment plans, ensuring patients receive accurate cost estimates and helping the practice improve treatment acceptance. This is a specialized dental support position and is not a general virtual assistant, front desk, scheduling, or basic billing role. Candidates must have hands-on experience with dental insurance verification, benefit interpretation, treatment plan financials, patient cost estimation, and prior authorizations. Core Responsibilities - Take dentist-approved treatment plans and create the corresponding financial and insurance package. - Verify patient insurance benefits. - Interpret coverage percentages and code-level coverage by plan. - Identify which procedure codes are typically covered versus not covered. - Flag non-covered services so the practice can bill its UCR (usual, customary, and reasonable) rate. - Estimate the insurance-covered portion versus the patient’s out-of-pocket cost. - Handle prior authorizations required before procedures. - Prepare the materials the practice uses for the financial consultation with the patient. - Support consistency and speed in getting patients back in for financial consults. Procedure Knowledge The practice performs a range of complex cases the coordinator should be comfortable working with, including: - Cosmetic dentistry - Fixed and overdentures - Dental implants - Oral surgery - Sleep apnea treatment - Neuromodulator treatment for TMJ Presentation of Treatment Plans The primary responsibility of this role is to prepare complete financial and insurance packages for dentist-approved treatment plans. In most cases, these materials will be provided to the in-office team, who will conduct the financial consultation with the patient. Depending on the practice's workflow and the candidate's experience, there may be opportunities to assist with remote patient consultations, including reviewing treatment costs, insurance coverage, and available financing options. Final responsibilities regarding direct patient presentations will be determined by the practice prior to placement. Qualifications - Working knowledge of dental insurance: codes, benefit structures, coverage percentages, and non-covered service handling. - Experience with dental treatment plan financials and patient cost estimation. - Familiarity with prior authorization processes. - Comfort working within a practice management system (Open Dental experience a plus). - Strong accuracy and attention to detail in financial estimation. - Clear communication for coordinating with the in-office team. - Ability to work remotely and independently while protecting PHI. Technical Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup. - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice work — free from background noise and interruptions. - Noise-canceling headset required. - Reliable computer with sufficient processing power to run software systems and softphone simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. What We're Looking For - Professional and patient-focused attitude. - Dependable and punctual. - Strong problem-solving skills. - Friendly, empathetic, and customer-service oriented. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Direct client training provided — you are never thrown in blind. - HIPAA certification provided at no cost to you. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements (not gig-style work). - Supportive team culture across all accounts. - Build your U.S. industry experience. - Exposure to multiple practice types and platforms. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience.

Role Description This is a remote position. This is a seasonal position with the potential to become full-time for high-performing team members based on business needs and performance. We need ambitious and talented professionals looking for a career in Sales, generating and nurturing inbound and outbound leads to our cutting-edge LED lighting system. We are looking for ambitious individuals with early sales experience who appreciate a great work arrangement, are organized and detail-oriented, follow up with their sales pipeline diligently, and enjoy delivering a high-quality customer service experience to clients. Our company prides itself on quality work and providing our clients with the best experience from start to finish, and a commitment to integrity and cordiality is a must. - Responding to and building leads - Receive and qualify inbound leads from calls, emails, texts, and web form fills - Schedule onsite or remote quote meetings for Sales Team - Generate new appointments by outbound contacting older leads If this sounds like you, please feel free to continue on with the application. We look forward to reviewing your submission! Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup. - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice work — free from background noise and interruptions. - Noise-canceling headset required. - Reliable computer with sufficient processing power to run software systems and softphone simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate - On-time payments, every time - Payments processed via Wise - 100% remote — work from home - Stable, long-term account placements (not gig-style work) - Supportive team culture across all accounts - Tenure recognition for long-term team members - We value loyalty and recognize those who grow with us Company Description

Role Description This is a remote position. We are seeking a reliable and compassionate Patient Coordinator / Medical Virtual Assistant to support a growing healthcare practice. This role is ideal for someone with strong organizational skills, excellent communication abilities, and experience working in a healthcare environment. The successful candidate will work directly with patients and providers to ensure: - Appointments are scheduled efficiently - Patient communications are handled professionally - Daily operations run smoothly Schedule: - Minimum 20 hours per week - Monday to Friday - 9:00 AM – 1:00 PM Eastern Time (ET) Responsibilities - Manage appointment scheduling, including booking, rescheduling, and confirming appointments - Maintain an organized schedule to prevent gaps, overlaps, or double bookings - Coordinate home visit appointments by geographic location and prepare daily route schedules with appropriate travel buffer times - Send appointment reminders and follow up with patients regarding upcoming or missed appointments - Respond to basic patient inquiries regarding services, pricing, and availability - Distribute intake forms, consent forms, and post-visit care instructions - Handle inbound calls and text messages using established scripts and procedures - Support online reputation management by requesting feedback from satisfied patients, sending review links, and monitoring responses - Maintain accurate records and patient information while adhering to HIPAA requirements Qualifications - Previous experience as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare support role - Excellent verbal and written English communication skills - Strong attention to detail and organizational abilities - Comfortable handling inbound calls, texts, and patient communications - Proficient with scheduling tools, calendars, and basic office software - Ability to work independently and manage multiple priorities Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions - Backup power source required (UPS or generator) to maintain connectivity during outages - Quiet, professional workspace suitable for voice work — free from background noise and interruptions - Noise-canceling headset required - Reliable computer with sufficient processing power to run software systems and softphone simultaneously - You must have Windows 11 or the most recent Apple OS / Update What We're Looking For - Professional and patient-focused attitude - Dependable and punctual - Strong problem-solving skills - Friendly, empathetic, and customer-service oriented Benefits - Competitive hourly rate - On-time payments, every time - Payments processed via Wise - Direct client training provided — you are never thrown in blind - HIPAA certification provided at no cost to you - Dedicated Account Manager as your point of contact - Clear escalation paths — you always know who to go to - 100% remote — work from home - U.S.-based company with structured operations - Stable, long-term account placements (not gig-style work) - Supportive team culture across all accounts

Role Description This is a remote position. HelpSquad is building a pool of skilled Medical Billing and Revenue Cycle Management (RCM) professionals to support healthcare clients across a variety of practice types and specialties. This role covers the full revenue cycle — from front-end eligibility and authorization through back-end billing, claims management, payment posting, and collections — excluding clinical and patient-facing front desk duties. We are looking for detail-oriented, experienced RCM professionals who understand the full claims lifecycle, can work independently within billing platforms and EHR systems, and are committed to accuracy, compliance, and timely reimbursement. You will be matched to a specific client account based on your experience, with full paid training provided prior to going live. Qualifications - Minimum 2 years of experience in medical billing, RCM, or a related healthcare administrative role. - Working knowledge of the full RCM cycle — from eligibility verification through collections. - Experience with at least one practice management or EHR platform (e.g., AthenaHealth, eClinicalWorks, Kareo/Tebra, Epic, AdvancedMD, or similar). - Familiarity with at least one clearinghouse platform (e.g., Availity, Change Healthcare, Office Ally, Waystar, or similar). - Strong understanding of CPT, ICD-10, and HCPCS coding concepts — coding certification a plus but not required. - Experience working with multiple insurance payers including Medicare, Medicaid, and commercial plans. - Ability to read and interpret EOBs, ERAs, and payer remittance documents accurately. - Strong attention to detail and a high degree of accuracy in data entry and claims management. - Excellent English communication skills — written and verbal. - HIPAA Certification required — will be provided during onboarding at no cost if not already held. - Ability to work independently, manage AR queues, and prioritize workload with minimal supervision. - Experience working with U.S.-based healthcare clients or payers strongly preferred. Requirements - Candidates must provide their own reliable computer and equipment. HelpSquad does not currently provide physical hardware. - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as a backup solution. - Dedicated wireless dongles or secondary ISP connections are acceptable backup options. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace free from background noise and interruptions. - Noise-canceling headset required — billing roles frequently require outbound calls to payers and providers. - Reliable computer with sufficient processing power to run EHR, practice management, and payer portal systems simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Consistent, reliable hours — 10 to 40 hrs/week depending on account. - Paid training — your time is valued from day one. - Direct client training provided — you are never thrown in blind. - HIPAA certification provided at no cost to you. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements — not gig-style work. - Supportive team culture across all accounts. - Build your U.S. healthcare billing and RCM experience across multiple specialties. - Exposure to a variety of payers, platforms, and practice types. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience. - Tenure recognition for long-term team members. - We value loyalty and recognize those who grow with us.

Role Description This is a remote position. HelpSquad is building a pool of skilled Virtual Customer Service Representatives to support a variety of client accounts across industries including eCommerce, retail, professional services, and general business. Roles vary by account and may be voice-based, digital-only (email and live chat), or a combination of both. We are looking for adaptable, professional communicators who can represent a brand with confidence, resolve customer concerns efficiently, and thrive in a remote, fast-paced environment. You will be matched to a specific client account based on your skills and experience, with full training provided prior to going live. Key Responsibilities - Handle inbound customer inquiries via phone, email, live chat, or a combination depending on account assignment. - Resolve customer concerns including order issues, returns, exchanges, account questions, billing inquiries, and general support. - Provide accurate product, service, or policy information to customers in a clear and professional manner. - Process orders, cancellations, refunds, or account updates as needed within client systems. - Escalate complex or unresolved issues to the appropriate team or supervisor promptly. - Make outbound follow-up calls or send follow-up emails as required by the account. - Document all customer interactions accurately within the client's CRM or support platform. - Meet or exceed account-specific KPIs including response time, resolution rate, and customer satisfaction scores. - Adapt quickly to changes in client workflows, policies, or tools. - Collaborate with U.S.-based client and coordination teams as needed. Qualifications - Minimum 1 year of experience in a customer service role (BPO, remote, or in-person). - Experience supporting U.S.-based clients or customers strongly preferred. - Excellent English communication skills — written and verbal — clear, professional, and brand-appropriate. - Comfortable handling voice, email, and/or live chat depending on account requirements. - Experience with at least one CRM or helpdesk platform (e.g., Zendesk, Freshdesk, Gorgias, Shopify, Salesforce, HubSpot, or similar). - eCommerce experience is a strong plus — familiarity with order management, returns/refunds, and online retail workflows. - Strong problem-solving skills with the ability to think on your feet and find solutions independently. - Empathetic, patient, and professional — especially under pressure or with difficult customers. - Reliable, detail-oriented, and accountable in a fully remote work environment. - Ability to adapt quickly to new accounts, tools, and workflows with minimal ramp-up time. Requirements - Candidates must provide their own reliable computer and equipment. HelpSquad does not currently provide physical hardware. - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as a backup solution. - Dedicated wireless dongles or secondary ISP connections are acceptable backup options. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice and/or digital work — free from background noise and interruptions. - Noise-canceling headset required for any voice-enabled account. - Reliable computer with sufficient processing power to run CRM platforms, communication tools, and client systems simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Consistent, reliable hours — 10 to 40 hrs/week depending on account. - Paid training — your time is valued from day one. - Direct client training provided — you are never thrown in blind. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements — not gig-style work. - Supportive team culture across all accounts. - Build your U.S. client service experience across multiple industries. - Exposure to a variety of platforms, tools, and account types. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience. - Tenure recognition for long-term team members. - We value loyalty and recognize those who grow with us.

Role Description This is a remote position. HelpSquad is seeking experienced Virtual Medical Front Desk Representatives to support healthcare clients across a variety of practice types. In this role, you will serve as a remote front-line point of contact for patients, caregivers, and providers — handling inbound and outbound calls, scheduling appointments, managing patient intake, and ensuring every interaction is handled with professionalism and genuine compassion. This is a voice and digital role requiring comfort with EHR systems, softphone platforms, and the ability to represent a medical practice with the highest standards of care and confidentiality. You will be matched to a specific client account upon hire, and responsibilities may vary slightly by client. - Work Type: Variable Hours — 10 to 40 hrs/week depending on account (Remote, Work from Home) - Location: Philippines (stable internet and quiet workspace required) - Work Hours: Schedules vary by client assignment; standard U.S. business hours apply - Industry: Healthcare / Medical Services Key Responsibilities - Handle inbound calls from patients, caregivers, and referring providers with empathy and professionalism. - Intake new patients, collect demographics, and verify insurance information accurately. - Schedule, confirm, reschedule, and cancel appointments in the EHR system. - Make outbound calls for appointment follow-ups, reminders, and clarification as needed. - Route calls to the appropriate department or clinical staff when outside your scope. - De-escalate upset or anxious callers calmly and effectively. - Document all patient interactions accurately and promptly within the EHR. - Maintain strict HIPAA compliance and patient confidentiality at all times. - Adapt quickly to changes in client workflows, scripts, or policies. - Collaborate with U.S.-based coordination and clinical teams as needed. Qualifications - Minimum 1 year of experience in a medical call handling role (clinic, hospital, or provider-side preferred). - Experience with at least one EHR platform (e.g., AthenaHealth, Epic, eClinicalWorks, Kareo, or similar). - Excellent English communication skills — clear, professional, and patient-facing. - Strong empathy and patience, especially when working with elderly or vulnerable patient populations. - Demonstrated ability to de-escalate difficult callers and navigate sensitive conversations. - Comfortable with softphone systems and digital communication tools. - Reliable, detail-oriented, and able to manage multiple tasks in a fast-paced environment. - HIPAA Certification required — training and certification will be provided during onboarding if not already held. - Training on client-specific workflows will be provided by the outgoing team and team lead. Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup. - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice work — free from background noise and interruptions. - Noise-canceling headset required. - Reliable computer with sufficient processing power to run EHR systems and softphone simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Consistent, reliable hours (10–40 hrs/week depending on account). - Direct client training provided — you are never thrown in blind. - HIPAA certification provided at no cost to you. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements (not gig-style work). - Supportive team culture across all accounts. - Build your U.S. healthcare industry experience. - Exposure to multiple practice types and EHR platforms. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience. - Tenure recognition for long-term team members. - We value loyalty and recognize those who grow with us.