• Collaborate deeply with stakeholders via interviews and workshops to translate complex business needs into clear, actionable technical specifications. • Analyze existing business processes, map out future-state workflows, and recommend ServiceNow best practices to eliminate friction. • Partner closely with developers to create user stories, use cases, and acceptance criteria that guide flawless execution. • Develop test plans, lead User Acceptance Testing (UAT), and ensure deployments meet business needs perfectly. • Create engaging training materials and deliver sessions to ensure smooth platform adoption, while providing ongoing support and troubleshooting. • Stay ahead of the curve on ServiceNow features, modules, and industry trends to continuously recommend platform optimizations.

• Define and document the long-term roadmap for the ServiceNow platform • Lead technical design sessions and mentor development teams • Design and implement seamless integrations between ServiceNow and third-party systems • Establish robust platform governance policies and review code standards • Present technical solutions to senior management and key stakeholders

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve / exceed business results. Make sense of complex or contradictory information to effectively solve problems. Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders, product and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization and implementation of ServiceNow Technology Workflows & Platform solutions. Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients. Qualifications Qualifications: AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Implementation Service Expertise: Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment with a strong understanding of IT Management business processes. ServiceNow Knowledge: Familiarity with ServiceNow, especially in IT Service Management (ITSM), IT Operations Management (ITOM) and ServiceNow Platform technologies. Consultative Mindset: Excellent communication, presentation and problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Excellent interpersonal skills, customer-centric attitude and experience working with diverse team Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment. User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity. Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. Language Skills: Fluency in Arabic and English is essential Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Platform Architect who will serve as a key member of the ServiceNow Platform team. This role will lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Collaborate with clients and internal stakeholders to gather requirements and design robust ServiceNow solutions. - Create detailed technical designs that align with clients' needs and leverage ServiceNow capabilities. - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities. - Identify potential challenges and propose innovative solutions. - Support the implementation of ServiceNow solutions and ensure design accuracy. - Ensure deliveries adhere to established best practices and processes. - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Conduct performance analysis and optimizations to enhance overall efficiency. - Identify and address bottlenecks to improve system performance. - Design quality assurance plans and ensure technical deliverables meet quality standards. - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on project status. - Design the security plan and ensure adherence to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures. - Create comprehensive technical documentation, including architecture diagrams and implementation guidelines. - Contribute to the knowledge base and share best practices within the team. - Stay updated on the latest advancements in ServiceNow and integrated technologies. - Mentor developers, administrators, and technical consultants on ServiceNow architecture. - Build and maintain strong relationships with clients through effective communication. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or related discipline. - 8+ years of experience implementing ServiceNow solutions. - 5+ years of experience architecting ServiceNow solutions. - ServiceNow Certified Technical Architect. - ServiceNow Certified System Administrator. - Must be a U.S. Citizen or Green Card holder. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S. and be authorized to work in the U.S. Requirements - ServiceNow Certified Application Developer. - Vast experience across numerous parts of the ServiceNow platform. - Excellence in scripting languages (JavaScript, GlideScript, Angular.js). - Experience in designing and leading complex solutions and integrations. - Strong understanding of system architecture and design principles. - Excellent written and oral communication skills. - Exceptional problem-solving and critical-thinking abilities. - Excellent communication, presentation, and stakeholder management skills. - In-depth understanding of ServiceNow best practices and industry trends. - Excellent conflict resolution skills. Benefits - Pay range for this position: $119,323.00 - $202,850.00 based on full-time employment.