• Interface with end-users, key stakeholders to gather systems requirements for CSM/FSM. • Develop and implement CSM programs, policies, and control frameworks. • Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues. • Participate on project teams that define, design, and develop CSM solutions on the ServiceNow platform. • Support and maintain integrations between ServiceNow and external systems. • Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions. • Participate in platform upgrades, clone, patching, and performance optimization initiatives. • Promote update sets and data across applicable SN environments. • Ensure adherence to best practices in ServiceNow development and configuration. • Align with existing SN technical lead for map/event work to ensure consistent approach.

• Build and execute a territory plan anchored on East Coast Telco accounts, with selective coverage of East Coast Tech accounts as pipeline and relationships warrant • Develop and maintain relationships with CIO, COO, CFO, and VP-level technology buyers at carriers and infrastructure companies • Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners • Position ServiceNow and AI-enabled workflow solutions against Telco-specific operating challenges: network operations, field service management, infrastructure lifecycle, and workforce transformation • Leverage the ServiceNow partner ecosystem -- including co-sell motions with ServiceNow's Telco sales team -- as a structured pipeline pillar, not a supplementary channel • Maintain a qualified pipeline and deliver accurate biweekly forecasts to sales leadership • Monitor competitive dynamics, platform developments, and sector trends relevant to Telco and adjacent Tech buyers

Role Description - Atuar no desenvolvimento e customização avançada de soluções na plataforma ServiceNow, com foco em processos de ITSM como Incident, Problem, Change e Service Request; - Construir e manter workflows, automações e fluxos de atendimento de alta complexidade; - Liderar implantações end-to-end, garantindo qualidade técnica e aderência aos requisitos do negócio; - Desenvolver e sustentar integrações complexas entre sistemas utilizando APIs e recursos nativos da plataforma; - Definir e disseminar boas práticas de desenvolvimento, governança e performance dentro do ecossistema ServiceNow; - Apoiar decisões de arquitetura técnica, orientando o time na estruturação de soluções escaláveis; - Realizar manutenção corretiva, troubleshooting e sustentação de funcionalidades existentes; - Configurar formulários, catálogos, regras de negócio e automações em cenários de maior criticidade; - Atuar como ponto de referência técnica junto às áreas de negócio, traduzindo requisitos em soluções eficientes na plataforma. Qualifications - Sólida experiência com desenvolvimento e customização na plataforma ServiceNow; - Domínio na criação e manutenção de fluxos utilizando Flow Designer; - Experiência com integrações via APIs REST e SOAP; - Vivência no desenvolvimento de Script Includes; - Conhecimento em carga e tratamento de dados utilizando Import Set e Transform Maps; - Experiência com criação e customização de interfaces utilizando UI Builder; - Conhecimento em integrações e automações através do IntegrationHub; - Experiência em projetos de porte enterprise, com foco em governança e performance; - Capacidade de atuar em sustentação, troubleshooting e correção de incidentes na plataforma. Requirements - Certificação ServiceNow CSA (Certified System Administrator); - Experiência prévia com módulos ITSM.

Role Description As an Account Executive focused on Media, you will drive new business across broadcast, streaming, publishing, and entertainment companies navigating significant structural change. Your territory will be anchored on the East Coast, with target accounts including Comcast, NBCUniversal, Paramount, and AMC Networks. - Build and execute territory plans across a defined set of media accounts, including near-term pipeline opportunities and longer-horizon relationship development. - Develop relationships with key executive buyers -- CIO, COO, CFO, CDO -- particularly within companies undergoing post-merger integration or platform consolidation. - Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners. - Position ServiceNow and AI-enabled workflow solutions in the context of media-specific operating challenges: rights management, production workflows, content supply chain, and workforce transformation. - Maintain a healthy, qualified pipeline and deliver accurate biweekly forecasts to sales leadership. - Monitor competitive landscape, market conditions, and platform developments relevant to the media sector. - Act as a sector SME, staying current on ServiceNow capabilities, industry trends, and client priorities. Qualifications - 4 to 6 years selling ServiceNow solutions or competing SaaS platforms, with direct experience in media, entertainment, or adjacent sectors. - Existing relationships with technology buyers at broadcast, streaming, publishing, or entertainment companies. - Demonstrated ability to sell consulting and advisory services, not just software licenses. - Familiarity with post-merger integration dynamics and how they drive technology consolidation decisions. - Experience with AI and agentic workflow positioning; ability to connect platform capabilities to operational outcomes. - Proven track record of building pipeline from scratch, not inheriting it. - Comfortable managing multiple concurrent sales cycles from initial qualification through close. - East Coast based; willingness to travel to client sites as the coverage model requires. Requirements - BA/BS in Business, Technology, or equivalent experience. - ServiceNow certifications preferred; industry-specific credentials a plus. Benefits - NewRocket is committed to a diverse and inclusive workplace. - We value and celebrate diversity, believing that every employee matters and should be respected and heard. - We are proud to be an equal opportunity workplace and affirmative action employer.