• Conduct new client intakes and intake processing. • Work within a case management system and use document/email templates. • Request and process medical records and medical bills through external portals. • Provide light administrative legal support as needed. • Manage outgoing requests and follow-ups. • Make outbound client calls (approximately 5–10 per day) for monthly 28-day client check-ins. • Maintain confidentiality and work in a secure, private workspace. • Create and maintain medical expense summaries and billing logs in Excel. • Adhere to established systems and workflows. • Track and organize records and bills once received. • Support paralegals by ensuring documentation is accurate, complete, and properly processed.

• Renseigner les interlocuteurs sur l’état d’avancée des dossiers ainsi que sur les types d’actes en présence (rapport d’expertise, assignation, jugement…) • Rerouter les interlocuteurs vers le service compétent afin qu’ils obtiennent une réponse adaptée à leur demande en identifiant la demande en elle-même ainsi que le type de contrat concerné • Faire remonter les demandes des interlocuteurs auprès du juriste gestionnaire du dossier et fixer des rendez-vous téléphoniques si besoin

• Update internal Firm systems and external client systems within the expected timeframes • Sort, scan, categorize, label, digitally file and properly organize legal documentation • Complete assigned work queue items in the designated timeframes • Grasp and retain basic legal concepts and terminology that impact ability to produce accurate work product • Assist with preparing various required items for court appearances • Review incoming documents and disperse to appropriate parties • Communicate professionally through various platforms: phone, email, internal/external messaging systems timely • Timely complete all assigned trainings in the Firm LMS • Additional duties as assigned

• Update internal Firm systems and external client systems within the expected timeframes • Sort, scan, categorize, label, digitally file and properly organize legal documentation • Complete assigned work queue items in the designated timeframes • Grasp and retain basic legal concepts and terminology that impact ability to produce accurate work product • Assist with preparing various required items for court appearances • Review incoming documents and disperse to appropriate parties • Communicate professionally through various platforms: phone, email, internal/external messaging systems timely • Timely complete all assigned trainings in the Firm LMS • Additional duties as assigned