• Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management • Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike • Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story • Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms • Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes • Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences • Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement

• Serve as the primary point of contact for strategic assigned firms, fostering trusted relationships with key stakeholders including firm owners, decision-makers, and LEAP champions and be responsible for maintaining excellent client relationships • Drive early adoption and long-term success through proactive outreach, regular check-ins, and strategic success planning. • Facilitate recurring business reviews (QBRs) and success check-ins to identify opportunities for increased usage, new integrations, or process automation. • Collaborate cross-functionally with Product, Support, and Training teams to resolve issues, share insights, and improve client experience. • Provide guidance on best practices for billing, reporting, accounting integrations (e.g., QBO, LEDES), and document automation workflows. • Identify and act on expansion and upsell opportunities based on client needs and usage patterns. • Lead and mentor a small team of Client Success Managers, providing coaching, development, and performance feedback to help them grow in their roles. • Contribute to the continuous improvement of Client Success programs, playbooks, and resources that drive scalable engagement across our portfolio.

• Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings • Deliver and communicate ROI throughout the client lifecycle • Build C-level and executive relationships, establishing trusted advisor status • Drive growth, value, retention, and partnerships for our important clients • Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy • Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) • Create awareness and demand for Rimini Street products and services • Identify, cultivate, and engage on cross-sell opportunities within your portfolio • Ensure client retention through driving retention strategy • Provide ongoing proactive client management through executive business reviews, client onsite visits, etc. • Build and foster our Client Champion Community • Monitor client consumption of Rimini Street services

• Consistently meet or exceed monthly and quarterly revenue goals through proactive outreach and consultative selling. • Identify and develop new business opportunities with media buying agencies and direct brand clients. • Serve as a trusted advisor to clients, understanding their marketing objectives and building tailored native and content marketing programs that leverage the full capabilities of the Life360 ads platform. • Build and manage a strong sales pipeline through high-volume client engagement: outreach, calls, meetings, presentations, and proposals. • Lead strategic conversations and ideation with clients and agencies to create results-driven campaigns tied to real advertiser outcomes. • Respond to RFPs and partner with internal stakeholders to deliver compelling proposals and media plans. • Represent Life360 at industry events and conferences, building relationships and promoting our differentiated value in the marketplace.