Role Description Do you enjoy helping people turn travel dreams into reality while delivering exceptional service along the way? We are seeking motivated, detail-oriented individuals to join our growing remote team as Client Experience Vacation Planner. In this role, you'll work closely with clients to understand their vacation goals, assist with trip planning, and coordinate important details that contribute to a smooth and enjoyable travel experience. This opportunity is perfect for individuals who enjoy building relationships, staying organized, and providing personalized support in a flexible work-from-home environment. What You'll Be Responsible For - Consult with clients to understand their travel interests, preferences, and vacation expectations - Research destinations, resorts, cruises, accommodations, transportation options, and activities - Present customized travel recommendations based on individual needs and budgets - Assist with coordinating reservations, itineraries, and travel arrangements - Communicate trip details, confirmations, schedules, and important travel information - Help manage itinerary updates, travel changes, and special requests - Review travel plans and supporting documentation for accuracy and completeness - Maintain organized client files and trip records within company platforms - Utilize company-approved resources and supplier tools to support vacation planning activities - Participate in training programs, destination education, and ongoing professional development Qualifications - Excellent communication and interpersonal skills - Strong customer service and relationship-building abilities - Effective organizational and time-management skills - Ability to manage multiple projects while maintaining attention to detail - Comfortable working with online systems, booking platforms, and digital communication tools - Professional, dependable, and solution-focused mindset - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who Is Likely to Succeed? - Enjoy helping others plan meaningful and memorable vacations - Build strong client relationships through excellent communication - Thrive in organized, fast-paced environments - Adapt easily to changing client needs and travel requests - Take ownership of responsibilities and follow through consistently - Have an interest in travel, tourism, hospitality, customer experience, client relations, or remote professional opportunities Benefits - 100% remote opportunity - Flexible scheduling options - Comprehensive training and onboarding - Ongoing mentorship and leadership support - Professional growth and advancement opportunities - Performance-based incentives and recognition - Travel-related discounts and exclusive industry benefits - Supportive and collaborative team environment - Access to continuing education and development resources

• Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management • Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike • Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story • Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms • Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes • Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences • Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement

• Serve as the primary point of contact for strategic assigned firms, fostering trusted relationships with key stakeholders including firm owners, decision-makers, and LEAP champions and be responsible for maintaining excellent client relationships • Drive early adoption and long-term success through proactive outreach, regular check-ins, and strategic success planning. • Facilitate recurring business reviews (QBRs) and success check-ins to identify opportunities for increased usage, new integrations, or process automation. • Collaborate cross-functionally with Product, Support, and Training teams to resolve issues, share insights, and improve client experience. • Provide guidance on best practices for billing, reporting, accounting integrations (e.g., QBO, LEDES), and document automation workflows. • Identify and act on expansion and upsell opportunities based on client needs and usage patterns. • Lead and mentor a small team of Client Success Managers, providing coaching, development, and performance feedback to help them grow in their roles. • Contribute to the continuous improvement of Client Success programs, playbooks, and resources that drive scalable engagement across our portfolio.

• Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings • Deliver and communicate ROI throughout the client lifecycle • Build C-level and executive relationships, establishing trusted advisor status • Drive growth, value, retention, and partnerships for our important clients • Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy • Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) • Create awareness and demand for Rimini Street products and services • Identify, cultivate, and engage on cross-sell opportunities within your portfolio • Ensure client retention through driving retention strategy • Provide ongoing proactive client management through executive business reviews, client onsite visits, etc. • Build and foster our Client Champion Community • Monitor client consumption of Rimini Street services