Role Description We are seeking resourceful and dynamic individuals to champion the brand of a premier, globally recognized leader in the digital tourism market. In this role, you will act as a vital ambassador for an elite international brand, enjoying the flexibility of a 100% remote career that can be performed from any location, city, or island within Greece. This role extends well beyond traditional customer service. You will act as an expert travel coordinator, protecting the organization's stellar reputation by resolving complex booking issues and ensuring travelers enjoy seamless, premium itineraries. Serving as a crucial point of contact, you will bridge the gap between technical precision and outstanding guest satisfaction. Qualifications - C2-level (native or bilingual) mastery of Dutch. - Solid command of business English (at least B2 level). - Full legal authorization to work in Greece. - Private, distraction-free home workspace with a reliable, high-speed internet connection. - Outstanding communication talents and emotional intelligence. - Strong sense of personal responsibility to manage daily workloads autonomously. Requirements - Handling incoming client inquiries via phone, email, and live chat. - Investigating and resolving intricate booking discrepancies and billing questions. - Keeping up-to-date with global travel regulations and internal software systems. - Logging all customer interactions meticulously in the company CRM. - Meeting personal productivity metrics while cooperating with a multicultural team. Benefits - Competitive base pay with 14 monthly salary payments annually. - Monthly performance bonuses tied to achieving service targets. - Comprehensive private healthcare and life insurance policies active from day one. - Complete suite of high-end office hardware, including a company laptop. - Clear, structured internal avenues for promotion into supervisory, quality analysis, or management positions. Company Description This remote vacancy is strictly open to individuals currently residing in Greece or those who are independently arranging their relocation to the country. We are unable to accept or process applications from international candidates who do not intend to set up a permanent working residence in Greece.

• Respond to customer queries by phone, email and live chat • Resolve issues promptly and follow up where needed • Log interactions and update customer records • Escalate complex cases to the right team • Help improve the customer experience with feedback

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Solutions Consultant to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—a leading industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary - 2 Extra Salaries per year - Monthly Performance Bonus - Fully Paid Relocation Package - Continuous support during and before your relocation to Greece - Fully Paid Training - Positive international environment - Health Insurance - And Much More!

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. • Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. • Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. • Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. • Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. • Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.