• Respond to customer queries by phone, email and live chat • Resolve issues promptly and follow up where needed • Log interactions and update customer records • Escalate complex cases to the right team • Help improve the customer experience with feedback

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Solutions Consultant to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—a leading industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary - 2 Extra Salaries per year - Monthly Performance Bonus - Fully Paid Relocation Package - Continuous support during and before your relocation to Greece - Fully Paid Training - Positive international environment - Health Insurance - And Much More!

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. • Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. • Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. • Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. • Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. • Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for French speaking customers via chat, calls and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - 2 Extra Salaries per year - Monthly Performance Bonus - Fully Paid Relocation Package - Continuous support during and before your relocation to Greece - Fully Paid Training - Positive international environment - Health Insurance - And Much More!