• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. • Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. • Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. • Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. • Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. • Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for French speaking customers via chat, calls and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - 2 Extra Salaries per year - Monthly Performance Bonus - Fully Paid Relocation Package - Continuous support during and before your relocation to Greece - Fully Paid Training - Positive international environment - Health Insurance - And Much More!

Role Description This opening is strictly reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support or international visa sponsorship. We are seeking a fluent Czech speaker to step into our top-tier customer experience division as a Remote Support Specialist. In this role, you will do far more than clear technical queues—you will act as the vital, empathetic link representing an internationally celebrated, market-leading tech brand. Operating entirely from your dedicated home office, you will champion customer satisfaction by: - Guiding users through new hardware setups - Debugging software issues - Securing their digital accounts We place immense value on emotional intelligence, active listening, and human warmth. Your ultimate goal is to connect with users under pressure and use your expertise to transform tricky technical problems into stellar brand experiences. Qualifications - Czech: Native or near-native mastery (C1/C2 level) in both written and spoken formats. - English: Upper-intermediate to advanced proficiency (B2/C1 level) for navigating internal training modules and corporate messaging. - Digital Literacy: A formal computer science degree is not necessary, but you must be incredibly comfortable operating smartphones, tablets, and various desktop operating systems. - Soft Skills: A naturally encouraging, friendly communicator who takes genuine satisfaction in problem-solving and helping others. - Experience: A background in contact centers, BPO spaces, or technical helpdesks is a great bonus, but is entirely optional. Requirements - Legal Status: Current physical residency in Portugal, a valid Portuguese Tax Identification Number (NIF), and unrestricted legal right to work locally (EU Citizen, passport, or active residence/work visa). - Workspace: Access to a quiet, separate, distraction-free room at home, paired with a reliable, high-speed internet connection. - Flexibility: Full willingness to adapt to a variable shift schedule, which may include occasional weekend shifts or holiday coverage depending on business hours. Benefits - Ultimate Location Flexibility: Work comfortably from any city, town, or island across continental Portugal and its autonomous regions. - Company-Provided Equipment: A premium, complete tech package—including high-end computer hardware, essential peripherals, and required software—will be delivered straight to your doorstep. - Financial Security: A dependable, competitive fixed base salary paired with monthly KPI bonuses and a daily meal allowance. - Professional Growth: We focus heavily on internal mobility, providing clear promotional structures to help you transition into team leadership, quality management, or specialized IT paths. How to Apply If you meet our language criteria and are already set up in Portugal, we would love to connect with you. Submit your updated resume in English today to kick off our fully virtual interviewing process!

Role Description This opening is strictly reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support, flight compensation, or temporary company housing. We are looking for fluent Dutch Speakers to join a specialized, fully virtual operations team representing a world-renowned pioneer in digital payment infrastructure. This role offers total work-from-home flexibility. In this role, you will support a leading financial technology company focused on streamlining and securing online transactions. As a Digital Financial Solutions Specialist, you will go beyond traditional customer service to act as a dedicated brand ambassador, offering expert guidance and high-touch support in the fast-paced world of digital finance. Key Responsibilities & Daily Tasks - Multi-Channel Client Support: Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms. - Analytical Problem Solving: Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records. - Technical Guidance: Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions. - Financial Oversight: Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion. - Meticulous Record Keeping: Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary. - Regulatory Compliance: Staying up to date on software upgrades and evolving international banking rules through routine team briefings. Qualifications - Dutch: Native or near-native mastery (minimum C1 level) in both written and spoken formats. - English: Professional business proficiency (B2 level minimum) for internal corporate communication and training. - Legal Standing: Current physical residency in Portugal along with valid legal authorization to work within the European Union. Requirements - Self-Management: Outstanding organizational skills and the personal accountability needed to succeed in an independent, virtual work environment. - Structured Communication: A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally. - Digital Literacy: High comfort level navigating financial technology platforms, account dashboards, and modern digital software. Benefits - Geographic Flexibility: A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands. - Home Office Equipment: All necessary corporate hardware—including a high-end laptop and a professional headset—will be shipped directly to your home before your first day. - Competitive Income: A reliable fixed base salary paired with performance-based monthly cash bonuses. - Immediate Protection: Full private health and life insurance coverage starting from your very first contract day. - Career Growth: Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles. How to Apply Ready to kickstart your remote career in the rapidly growing financial technology industry? Click "Apply Now" to submit your current English resume and begin our virtual interview process!