Requisition Number: 2364910 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through calls that operates 24X7 - Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone - Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a - Knowledge Base and assign issues to the appropriate support group as needed - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Undergraduate degree or equivalent experience. - Any course - Industrial Engineering/Management, Information Technology, Computer Science, Computer Engineering (preferred) - Highest Educational Attainment: Graduate of at least 4-year course - Total years of experience: 1+ years as a technical support representative or in a tech-related role - Proven good communication skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Requisition Number: 2364911 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through calls that operates 24X7 - Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone - Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a - Knowledge Base and assign issues to the appropriate support group as needed - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through calls that operates 24X7 - Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone - Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a - Knowledge Base and assign issues to the appropriate support group as needed - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Requisition Number: 2369503 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - The Telecommunication Engineer is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications system. The engineer evaluates current systems, designs new systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors - The Telecommunication Engineer completes assigned tasks of routine to advanced complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio - The Telecommunication Engineer is self-directed once assigned work and functions with considerable independence - Provides excellent customer service to all levels of employees including customers, peers, and leadership - Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department - Leads by example and acts as backup for certain departmental leadership functions - Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means - Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members - Adheres to all departmental policies and procedures. Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer - Maintains detailed and accurate records in workload management, asset management and administrative applications - Adheres to deadlines - Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter- and intra-departmental committees and groups as requested by supervisor - Assists management in identifying opportunities for process improvement within the department. Assists customers with understanding total cost of ownership issues related to network and telecom systems - Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of Telecommunication Analyst and Engineering experience in an enterprise environment - 5+ years of hands-on Avaya Aura Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging) - 4+ years of experience with Nice CX One (Scripting and Studio experience required) Preferred Qualifications: - Avaya Cloud Office experience - Ring Central experience - Knowledge of other PBX / Call Center Systems - Knowledge of carrier services and interfaces - Working knowledge of ServiceNow - Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems - Proven organizational skills and technical documentation - Proven ability to think outside the box At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description We are seeking a strategic and analytical Senior Analyst, Revenue Management to help shape pricing and revenue optimization strategies that maximize profitability and deliver sustainable growth. In this role, you will leverage data to identify opportunities that improve unit economics, customer value, and marketplace performance. You will partner with cross-functional teams to develop recommendations, evaluate strategic initiatives, and measure business impact. The ideal candidate is a curious problem solver who enjoys working with complex datasets, thrives in ambiguity, and turns data into actionable business decisions. Qualifications - Bachelor’s degree in Business, Economics, Data Science or a related field (MBA or Master’s degree preferred). - 5-7 years of experience in Revenue Management, Pricing Strategy, Business Analytics, Strategy & Operations, Management Consulting, or a related analytical function. - Strong SQL skills and experience using BI platforms such as Domo, Tableau, Looker, or Power BI. - Experience with financial modeling, forecasting, pricing analysis, experimentation, or statistical analysis. - Demonstrated ability to translate complex analyses into actionable business recommendations. - Excellent communication and stakeholder management skills, with experience presenting to senior leaders. - High ownership, intellectual curiosity, and comfort working in a fast-paced, data-driven environment. Requirements - Drive Revenue Optimization: Analyze pricing, customer behavior, and marketplace dynamics to identify opportunities that increase revenue and profitability. - Improve Unit Economics: Evaluate key drivers of transaction profitability, including pricing realization, discounting, ancillary product performance, and contribution margins, to identify opportunities to improve financial performance. - Execute Customer & Market Analysis: Perform competitive benchmarking, customer segmentation, and market research to identify emerging growth opportunities. - Expand Cross-Sell Strategy: Identify optimal triggers to increase usage of ancillary services (e.g., transport, guarantee, financing) to maximize total revenue per transaction. - Enhance Retention & Engagement: Analyze acquisition and retention metrics to implement best practices that drive dealer activation and long-term platform engagement. - Performance & Risk Management: Proactively monitor KPIs and identify revenue leakage to mitigate financial risks and capture emerging growth opportunities. - Partner Cross-Functionally: Collaborate with cross-functional stakeholders to evaluate opportunities, align on priorities, and drive data-informed decisions that support revenue growth and business performance. - Deliver Actionable Insights: Leverage advanced analytics and BI tools to synthesize complex datasets into clear, actionable strategies. - Design & Execute Experiments: Apply experimental design (A/B testing, pilots, and cohort analysis) to evaluate the effectiveness of new revenue strategies. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.