Requisition Number: 2364911 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through calls that operates 24X7 - Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone - Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a - Knowledge Base and assign issues to the appropriate support group as needed - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through calls that operates 24X7 - Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone - Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a - Knowledge Base and assign issues to the appropriate support group as needed - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Requisition Number: 2369503 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - The Telecommunication Engineer is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications system. The engineer evaluates current systems, designs new systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors - The Telecommunication Engineer completes assigned tasks of routine to advanced complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio - The Telecommunication Engineer is self-directed once assigned work and functions with considerable independence - Provides excellent customer service to all levels of employees including customers, peers, and leadership - Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department - Leads by example and acts as backup for certain departmental leadership functions - Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means - Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members - Adheres to all departmental policies and procedures. Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer - Maintains detailed and accurate records in workload management, asset management and administrative applications - Adheres to deadlines - Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter- and intra-departmental committees and groups as requested by supervisor - Assists management in identifying opportunities for process improvement within the department. Assists customers with understanding total cost of ownership issues related to network and telecom systems - Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of Telecommunication Analyst and Engineering experience in an enterprise environment - 5+ years of hands-on Avaya Aura Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging) - 4+ years of experience with Nice CX One (Scripting and Studio experience required) Preferred Qualifications: - Avaya Cloud Office experience - Ring Central experience - Knowledge of other PBX / Call Center Systems - Knowledge of carrier services and interfaces - Working knowledge of ServiceNow - Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems - Proven organizational skills and technical documentation - Proven ability to think outside the box At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows. • Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care. • Performs in-depth analysis and facilitates development of integrated workflows. • Completes the functional design and build of the eRecord system with minimal guidance. • Collaborates with others and uses critical thinking to seek resolution of system issues or conflicts for points of integration and communicates risk implications to team lead/project manager. • Reviews requested enhancements. • Prioritizes and implements requested changes to the system. • Works with the project team, subject matter experts, training, and technical team to define processes that cross applications and functional areas. • Participates in the upgrade process. • Acts as representative for the team as needed and attends upgrade meetings. • Coordinates the activities of application-level team. • Builds reports and workflows and tests work of self and others as needed. • Identifies and resolves complex issues. • Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build, and change control. • Adheres to organizational policies and procedures. • Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices as required. • Performs tasks that maintain the foundational components and/or performance of the eRecord system with limited guidance.

Requisition Number: 2374855 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Bring your finance expertise to a role where precision, insight, and impact come together. As a Senior Financial Analyst, you'll play a key role in supporting month-end close processes, forecasting, budgeting, and delivering meaningful analysis that help guide business decisions. This is an opportunity for a self-directed finance professional who is excited to contribute to the financial strength and integrity of a mission-driven organization. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Preference will be given to candidates in the Minnetonka, MN area. Primary Responsibilities: - Develop, perform and manage the analyses of business and financial metrics as well as performance measures - Develop and maintain financial reports to clearly communicate actual results, forecasted performance; and variances to plan, forecast and budget - Work closely with the business to develop, recommend and establish strategies, plans and processes to improve profitability and cost efficiencies - Maintain general ledger accounts and related activities for the production of financial statements and reports - Reconcile, analyze, and review general ledger accounts in preparation for month end close - Assist with or lead the month-end and quarterly-end close process for assigned businesses or groups You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 1+ years of professional accounting and/or finance experience in a corporate environment - Experience presenting financial results - Intermediate or higher level of proficiency with MS Word and Excel (Pivot tables) - Proven Financial modeling and financial statement analysis skills Preferred Qualifications: - Experience working in the Healthcare industry - Experience managing monthly reporting or financial planning and analysis - Experience using financial planning tools such as PeopleSoft Financials, Essbase, and / or Smartview - Proven excellent oral and written communication skills - Proven self-sufficient, independent thinking, self-starter who takes ownership and accountability *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.