Role Description Gratitude Weight Loss Honolulu LLC is looking for a compassionate and motivated Patient Success Coordinator to join our growing team in West Palm Beach, FL. In this rewarding role, you'll be the heart of our patient experience — guiding individuals on their weight loss journey from first contact to lasting results. If you're passionate about helping people transform their lives, we want to hear from you! - Serve as the primary point of contact for patients throughout their weight loss program journey - Schedule and coordinate patient appointments, consultations, and follow-up visits - Educate patients on program offerings, treatment plans, and wellness goals - Monitor patient progress and provide motivational support to drive program adherence - Manage patient records, documentation, and data entry with accuracy and confidentiality - Collaborate with clinical and administrative staff to ensure seamless patient care - Handle patient inquiries, concerns, and feedback with professionalism and empathy Qualifications - Prior experience in a healthcare, wellness, or patient-facing coordinator role preferred - Strong interpersonal and communication skills with a patient-first mindset - Ability to multitask, stay organized, and thrive in a fast-paced clinical environment - Proficiency with scheduling software, EMR systems, or CRM platforms is a plus - Empathetic, motivating, and committed to supporting patients through lifestyle changes - High school diploma or equivalent required; associate's or bachelor's degree preferred Benefits - Bonus based on performance - Flexible schedule - Free uniforms - Training & development Company Description Gratitude Weight Loss Honolulu LLC is a dedicated weight loss and wellness practice committed to helping patients achieve sustainable, life-changing results through personalized care and proven programs. Our patients love us for our compassionate approach and the genuine support they receive every step of the way. Our team thrives in a positive, purpose-driven environment where every day brings the opportunity to make a real difference in someone's life. This is a remote position.

• Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption. • Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform. • Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes. • Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness. • Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success. • Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions. • Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements. • Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes. • Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance. • Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome-driven, scalable platform adoption. • Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations.

Role Description mika macht Buchhaltung für kleine und mittlere Unternehmen einfach: KI übernimmt die Fleißarbeit, unser Team sorgt dafür, dass am Ende alles stimmt. Wir wachsen schnell, betreuen inzwischen mehrere hundert Kund:innen und genau deshalb suchen wir Verstärkung im Customer Success. Bei uns bist du nicht die dritte Ebene im Support-Callcenter, sondern von Tag eins die Stimme, die unsere Kund:innen hören. Du arbeitest eng mit einem kleinen, ehrlichen Team und hast echten Einfluss darauf, wie mika sich weiterentwickelt. Du bist erste Ansprechperson für unsere Kund:innen und sorgst dafür, dass sich niemand alleingelassen fühlt. Du begleitest neue Kund:innen durchs Onboarding bis zum ersten Aha-Moment – und übernimmst mit der Zeit deinen eigenen festen Kundenstamm. Nebenbei hast du ein gutes Auge dafür, was in unseren Prozessen noch besser laufen könnte, und packst an, das umzusetzen. Aufgaben - Neue Kund:innen durchs Onboarding begleiten, von der Ersteinrichtung bis zum sicheren Umgang mit der Plattform - Erste Ansprechperson für Fragen, Feedback und kleinere Themen, per Chat, Mail oder Call - Dafür sorgen, dass die Pipeline sauber läuft und Kund:innen immer wissen, was der nächste Schritt ist - Muster erkennen: Wo haken Kund:innen wiederholt? Was fehlt im Onboarding-Flow? Was lässt sich automatisieren? - Ein eigenes Projekt verantworten wie z. B. der Ausbau der Knowledgebase, die Optimierung des Onboardings oder das Testen neuer Workflows - Die Kundenstimme direkt ins Team tragen, Schnittstelle in Richtung Accounting, Product und Founder Qualifications - Erste Erfahrung im Kundenkontakt, egal ob CS, Support, Account Management oder eine Werkstudi-Tätigkeit mit Kundengefühl - Ein Grundverständnis für Buchhaltungs- oder Steuerthemen, ein BWL-Hintergrund oder eine kaufmännische Ausbildung reichen völlig; den Rest bringen wir dir bei - Klare, empathische Kommunikation (schriftlich wie mündlich), auf Deutsch und Englisch (fließend, ca. B2) - Strukturiertes Denken: Du siehst nicht nur das einzelne Problem, sondern den Prozess dahinter - Eine Hands-on- und Lösungsmentalität: Du kommst lieber mit einer Idee als mit einem Problem und packst Dinge einfach an - Lust, in einem schnell wachsenden Startup mitzugestalten und eigene Ideen einzubringen Benefits - 100 % Remote in Deutschland/Österreich, wo du arbeitest, ist uns egal (Berlin für Team-Events ist ein Nice-to-have, kein Muss) - Flexible Arbeitszeiten, kein starres 9-to-5, sondern Vertrauen und Eigenverantwortung - Echte Entwicklungsperspektive: Wir wachsen schnell wer sich beweist, wächst mit - Ein kleines, kollegiales Team, in dem man sich gegenseitig den Rücken freihält - Ein Produkt, das ein echtes Problem löst und die Chance, es aktiv mitzugestalten Company Description At mika, we’re not just accounting experts - we’re entrepreneurs just like you. Our founder, Agnieszka, started mika because she experienced firsthand how time-consuming and frustrating accounting and tax processes can be. She has been through the journey of a small business, with all its ups and downs. We understand the challenges small businesses face because we’ve been there ourselves. That’s why we’re committed to simplifying processes and delivering real value.

Role Description Providing reactive customer support and proactively offering solutions and strategies for our customers. - Learn how our product works inside and out, to answer our customer’s questions. - Write helpful emails and knowledge base content. - Navigate conversations about upselling. - Communicate the value of memtime and its features to potential customers. - Provide product demonstrations/webinars. Qualifications - Reliable person with strong self-drive and ambition. - Organized and a fast learner. - Team player who communicates well within the team and with customers and partners. - Fluent in English and German. - Fluency in other languages is a huge plus. - Well-versed in using software and understanding tech. - Willing to understand and use the product. - Used to working and solving problems independently by research. - Good communicator experienced in team collaboration. Requirements - Fully remote (+-4h CET). - Full-time 40 h/week. Benefits - Entry job into SaaS at one of the most successful German startups. - Fully remote work in an international environment. - No micromanagement. - Gather experience at a successful company in global B2B SaaS. - Learn from seniors and expand your knowledge. - Put your ideas into action and be rewarded for good results.