Role Description Providing reactive customer support and proactively offering solutions and strategies for our customers. - Learn how our product works inside and out, to answer our customer’s questions. - Write helpful emails and knowledge base content. - Navigate conversations about upselling. - Communicate the value of memtime and its features to potential customers. - Provide product demonstrations/webinars. Qualifications - Reliable person with strong self-drive and ambition. - Organized and a fast learner. - Team player who communicates well within the team and with customers and partners. - Fluent in English and German. - Fluency in other languages is a huge plus. - Well-versed in using software and understanding tech. - Willing to understand and use the product. - Used to working and solving problems independently by research. - Good communicator experienced in team collaboration. Requirements - Fully remote (+-4h CET). - Full-time 40 h/week. Benefits - Entry job into SaaS at one of the most successful German startups. - Fully remote work in an international environment. - No micromanagement. - Gather experience at a successful company in global B2B SaaS. - Learn from seniors and expand your knowledge. - Put your ideas into action and be rewarded for good results.

• Serve as a critical liaison between our clients and internal staff. • Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text. • Calmly assist and respond to demanding clients, resolving issues quickly and to completion. • Assure total client satisfaction during each interaction. • Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text). • Identify improvements to existing processes to increase efficiency, quality, and service to customers. • Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat. • Communicate within the Client Success Team and coordinating task coverage. • Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve. • Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team.

• Serve as the primary point of contact for assigned members, building trusted, long-term relationships • Maintain regular, proactive outreach to understand member goals, needs, and challenges • Act as a member advocate internally, ensuring feedback and insights are shared and addressed. • Develop and execute tailored engagement plans to increase member participation and satisfaction • Facilitate meaningful touchpoints, including meetings, check-ins, and participation in programs and events • Identify opportunities to strengthen member connection and maximize value • Support onboarding processes to ensure new members successfully integrate and engage • Monitor member engagement levels, identifying risks and addressing concerns early • Support renewal readiness by reinforcing value and addressing barriers to continued participation • Partner closely with the Networks team to ensure alignment between member needs and programming, communications, and services • Gather and analyze member feedback through annual survey and regular customer connect calls to identify trends, opportunities, and improvement areas • Address member questions and concerns in a timely, solutions-oriented manner

• Design, build, and optimize AI-driven marketing and sales workflows within HubSpot CRM • Develop autonomous AI agents and chains of agents to automate customer engagement, lead qualification, follow-up, and internal sales operations • Architect CRM automation that improves efficiency across the entire customer lifecycle • Analyze customer and marketing data to uncover insights that improve campaign performance and sales conversion • Collaborate with Marketing, Sales, Product, and Executive teams to implement data-driven growth strategies • Design and maintain CRM data models, integrations, and reporting dashboards • Build predictive models and AI solutions that improve lead scoring, segmentation, and customer retention • Evaluate and implement emerging AI technologies that enhance CRM capabilities • Ensure CRM data integrity, governance, and best practices • Monitor automation performance and continuously optimize AI workflows