• Construir y poner en producción agentes de IA para atención de primer nivel (service desk). • Automatizar procesos de la mesa de servicios de extremo a extremo. • Diseñar y orquestar flujos que integren distintas herramientas y sistemas. • Parametrizar soluciones existentes y crear soluciones a la medida según la necesidad. • Acompañar el ciclo completo: implementación, ajuste y operación.

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs. • Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials. • Works to schedule consumers for Communication Coaching sessions. • Ensures device shipments arrive in time for hands on educational activities. • Monitors cancellations and works with SLPs on rescheduling of scheduled activities. • Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions. • Coordinates loaner device recall when device demos /webinars have concluded. • Triages opportunities and customer issues and transfers to the appropriate team member. • Creates LG accounts for external SLP users. • Performs University-specific tracking and procedures. • Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values. • Collaborates with the Clinical Educators when needed for specific projects. • Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs. • Coordinates logistics and plans education events. • Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

• Manage contract administration activities throughout the full contract lifecycle, including contract setup, review, maintenance, modifications, amendments, change orders, and closeout. • Review customer purchase orders, contracts, modifications, amendments, flowdowns, and terms and conditions to ensure accuracy, completeness, compliance, and alignment with approved business positions. • Analyze contractual requirements, obligations, deliverables, milestones, funding, periods of performance, schedules, reporting requirements, and customer flowdowns; identify risks, exceptions, and required internal actions, escalating issues as appropriate. • Prepare, process, and maintain contract modifications, amendments, change requests, approvals, correspondence, and contract documentation while ensuring ERP order accuracy and maintaining complete and accurate contract files. • Track contract deliverables, funding, performance periods, delivery schedules, invoicing requirements, contractual obligations, and open action items to support timely execution, compliance, and risk mitigation. • Coordinate cross-functionally with Sales, Program Management, Finance, Engineering, Quality, Operations, Supply Chain, customers, suppliers, and other stakeholders to communicate contract requirements and support proposal, RFQ, quote, contract performance, cost, schedule, delivery, and invoicing activities. • Support proposal development, contract reviews, customer negotiations, and change management by preparing contract summaries, coordinating cross-functional reviews and approvals, tracking exceptions, and assisting with issue resolution, disputes, and contract closeout. • Utilize Salesforce CRM to support proposal, quote, and contract review activities. • Serve as a primary point of contact for routine customer contract inquiries and related correspondence. • Support compliance with customer requirements, company policies, applicable laws and regulations, FAR/DFARS clauses, export control, cybersecurity, quality requirements, and government registration systems (including SAM.gov, DECCS, PIEE, and related platforms). • Administer Non-Disclosure Agreements (NDAs), Teaming Agreements, and other business agreements. • Generate reports, maintain contract metrics, and provide management with contract status, performance, and compliance visibility. • Identify opportunities to improve contract administration processes, templates, tracking tools, workflows, policies, and standardized procedures to enhance efficiency, compliance, and overall contract management. • Uphold company core values and perform other duties as assigned.

Role Description The Senior Infrastructure Engineer is responsible for the design, implementation, administration, and continuous improvement of the company’s IT infrastructure. This role ensures the availability, security, and performance of server and cloud environments, supporting the operational needs of a telecom and networking organization. The position covers Windows and Linux servers, virtualization platforms, networking, and Microsoft 365 services (SharePoint, Microsoft Entra ID, and Microsoft Teams). Approximately 15% of the role is dedicated to Level 2 support, assisting the Service Desk with infrastructure-related incidents. The role also requires the ability to drive activities in project mode and actively contribute to infrastructure initiatives. Key Responsibilities - Infrastructure Administration - Manage and maintain Windows Server and Linux environments - Administer and monitor virtualization platforms (VMware, Proxmox, or equivalent) - Ensure system availability, performance, patching, and lifecycle management - Manage backup, monitoring, and disaster recovery processes (e.g., Veeam) - Maintain certificate management and enforce security standards - Manage network infrastructure (LAN, WLAN, user VPNs) - Cloud & Collaboration Platforms - Administer Microsoft 365 services, including: - SharePoint Online - Microsoft Teams - Microsoft Entra ID - Manage Identity & Access Management and related security controls - Support integration between on-premises infrastructure and cloud platforms - Administer Mobile Device Management (MDM) solutions (e.g., Intune) - Manage container environments (e.g., Docker) - Infrastructure Projects - Contribute to the design and implementation of infrastructure projects - Participate in cloud adoption and infrastructure modernization initiatives - Prepare and maintain technical and architectural documentation - Coordinate with other ICT teams for infrastructure deployments and changes - Operational Support - Provide Level 2 support (~15% of workload) for infrastructure-related incidents - Assist the Service Desk with incident resolution and root cause analysis - Contribute to continuous improvement of infrastructure operations - Ensure daily backup and availability checks Qualifications - Technical Skills - Strong expertise in Windows Server administration (including Active Directory) - Strong expertise in Linux system administration - Experience with virtualization platforms (VMware, Proxmox) - Knowledge of the Microsoft 365 ecosystem (SharePoint, Teams, Entra ID) - Understanding of identity management, security practices, and certificate management - Experience with scripting and automation (PowerShell, Python) - Knowledge of storage systems (SAN, NAS) - Professional Skills - Strong problem-solving and troubleshooting skills - Ability to work effectively in remote and international teams - Experience in managing and driving infrastructure projects - Strong documentation and communication skills - Ability to collaborate within cross-functional IT teams - Proactive, autonomous, and curious mindset - Experience and Education - Degree in Computer Science, Information Systems, or a related field (or equivalent experience) - Minimum of 5 years’ experience in system administration or infrastructure engineering - Experience in enterprise or telecom environments is a plus - Languages - Fluent in English - Good command of Dutch (Flemish) - Knowledge of French is an asset Benefits - All our positions are open to both women and men and are, of course, open to people with disabilities.