Vitesse Systems

• Support the outside sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders. • Function as account owner for small to mid-size customers with support from Business Development Executive’s situationally, including price setting within guidelines. • Answer and return customer phone calls and emails. • Troubleshoot, research, resolve and escalate issues as necessary. • Research customer complaints and support sales team in resolution. • Collaborate with PM’s, Engineering, and Operations regularly to best serve the customer. • Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc. • Other duties as assigned.