Role Description Mercier Consultancy Group is proud to present an exceptional opportunity for fluent French speakers to join Dyson's elite customer support team in a fully remote capacity based in Greece. This French-Speaking Customer Experts for Dyson position places you at the heart of one of the world's most iconic consumer electronics brands, where innovation meets precision engineering and customer satisfaction is paramount. - Deliver outstanding customer support to French-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Diagnose and resolve technical product inquiries with accuracy and professionalism, providing step-by-step guidance to ensure customer satisfaction. - Assist customers with warranty claims, product registrations, returns, and replacements in accordance with Dyson's established policies and procedures. - Educate customers on the optimal use, maintenance, and care of their consumer electronics devices to maximise product performance and longevity. - Accurately log all customer interactions and case details within the CRM system, maintaining meticulous records to support quality assurance standards. - Collaborate with internal teams and escalate complex technical cases to specialist departments when required, ensuring swift and satisfactory resolutions. - Stay continuously updated on new Dyson consumer electronics product launches, firmware updates, and technical specifications to provide informed and up-to-date customer guidance. - Proactively identify opportunities to enhance the overall customer experience, contributing feedback and insights to support ongoing service improvement initiatives. Qualifications - Native or fluent French language proficiency, both spoken and written, is essential for this role. - A genuine passion for consumer electronics and a solid ability to understand and communicate technical product information clearly and confidently. - Prior experience in customer service, technical support, or a client-facing role within the consumer electronics or technology sector is highly advantageous. - Strong communication and interpersonal skills with a natural ability to build rapport and deliver empathetic, solution-focused support. - Proficiency in English at a working level for internal communication and training purposes. - Comfortable working independently in a remote environment with strong self-motivation, time management skills, and a proactive attitude. Requirements - Valid EU passport or EU residency documentation (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and tools needed to excel in the French-Speaking Customer Experts for Dyson position. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus to reward your dedication and outstanding contributions to the team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A fully remote working arrangement based in Greece, providing outstanding flexibility and work-life balance. - And Much More, including ongoing professional development opportunities, a supportive multicultural team environment, and the prestige of working with a globally recognised consumer electronics leader.

• Answer a high volume of inbound calls with professionalism, warmth, and efficiency • Help participants with account access, incentives, forms, and program requirements • Support participants through live chat and email, hitting service-level targets • Dig into and resolve concerns, escalating when needed to get things done right • Follow up on voicemails so no one is left waiting • Keep detailed, accurate records of every interaction • Bring your insights to the team - share trends, feedback, and ideas for improvement • Handle every conversation with active listening, empathy, and clear communication • Safeguard participant data with strict HIPAA and confidentiality standards • Review, validate, and enter participant information and form submissions • Audit data for accuracy, catching and correcting discrepancies • Reach out to participants when information is missing or incomplete • Partner with Account Management and other internal teams to resolve complex questions • Keep forms processed and audited on schedule - every time

Role Description This role requires Norwegian language proficiency. As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Norwegian and British customers by answering their requests through phone, chat and/or email. This includes: - Order and product questions - Payment matters - Website guidance Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This role requires working variable hours to match when customers need us most. You will work: - Day and evening shifts - Minimum 40 hours per week (5x8 hours) - Shifts scheduled based on a variety of patterns within the operating hours of 9 am to 6 pm, Monday to Sunday - Possible work on national holidays and Sundays - Schedules known at least 4 weeks in advance Qualifications - Minimum age: 18 years old - Right to work in the United Kingdom without restrictions - Strong communication skills in Norwegian and English (both written and oral fluency) - Experience working with a computer - Availability to work varying shifts from Monday to Sunday within the operating hours of 9 am to 6 pm - Full availability for an initial eight/nine weeks full-time training (paid) – no holidays can be taken during this time - Willingness and ability to work in rotating shifts (i.e., weekend, holidays, and overtime as required) - A quiet, distraction-free workspace (dedicated office space with a desk and chair) - Minimum broadband connection of 50MB using a hard-wire Ethernet internet connection (no Wi-Fi) Requirements - Hard-working, articulate, and detail-oriented - Friendly and customer-focused in every situation - Ability to learn quickly and embrace change - Comfortable multi-tasking in a high-energy environment Benefits - Amazon employee discount - Private medical insurance - Amazon pension plan - Lifestyle benefits and retail discounts through our Amazon Extras program - Expert training and ongoing opportunities to learn more and develop your skills

Role Description As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. - Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount. - Greet customers warmly and make every customer feel like they are our number one client. - Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution. - Place, follow up and close work/supply orders according to established procedures. - Keep accurate records of discussions or correspondence with customers. - Prepare service reports by collecting and analyzing customer information. - Build and maintain relationships with new and existing accounts. - Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person. - Provide general administrative and reception backup support. - Work as a team player with fellow staff members to optimize productivity. - Represent the company and what we stand for. - Other duties as assigned. Qualifications - Demonstrated customer service skills. - Bilingual - English and French a must. - Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels. - Professional, courteous, approachable manner with a "can-do" attitude. - Good computer/data entry skills and knowledge of Microsoft Office Software. - Ability to work in a fast-paced environment to accomplish multiple goals. - Excellent time management and problem-solving skills; must adhere to tight deadlines, respond quickly to situations, and effectively execute solutions. - Self-disciplined and accountable with strong interpersonal skills. - Ability to work independently and as a team. - Ability to multi-task, prioritize work effectively and meet multiple deadlines. - Effective attention to detail and a high degree of accuracy. - Demonstrated ability to deal with change, make decisions and implement creative solutions. - Post-secondary education in a related field or commensurate work experience. - Past customer service and/or sales experience is preferred. Requirements - This is a regular, full-time position with a salary range of $44,303 - $52,121 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role. Benefits - We value transparency in our hiring processes. - Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. - This posting is for an existing vacancy.