• Making outbound calls • Processing customers applications and converting to appointments/leads • Building rapport with customers • Updating the CRM system • WARM CALLING ONLY

Role Description Für unser Team suchen wir eine zuverlässige Person, die Unternehmen telefonisch zu den Bereichen Telekommunikations-, IT- und Internetlösungen kontaktiert und Termine vereinbart. Du wirst als Ansprechpartner für potenzielle Kunden fungieren, deren Bedarf ermitteln und maßgeschneiderte Lösungen anbieten. - Telefonische Terminvereinbarung - Akquise im Bereich B2B - Durchführung der Stammdatenpflege und allgemeine Sachbearbeitung. Qualifications - Erste Erfahrungen in der Telefonakquise von Vorteil - Gute Deutschkenntnisse in Wort und Schrift. Company Description CASA AKTIVA GmbH – Strategie trifft Performance Die CASA AKTIVA GmbH steht für beschleunigtes Unternehmenswachstum durch die perfekte Symbiose aus Marketing und Vertrieb. Wir entwickeln High-End-Strategien, um Verkaufszahlen nachhaltig zu steigern. Werde Teil eines Experten-Teams, das strategische Exzellenz mit operativer Durchschlagskraft verbindet und Unternehmen aktiv bei der Markterweiterung begleitet.

Role Description Sigma Systems Inc is looking to hire a Remote Healthcare Call Center Representative to work for our client based in Wilmington, DE. Due to the governmental nature of these positions, only US Citizens are eligible to apply. - Receive inbound calls; calls may involve claims status, eligibility and benefit information. - Proficient computer skills required. - Will take both Member and Provider calls. - Will be trained on the Avaya system. - Bilingual Spanish speaking candidates are welcome and encouraged to apply. - This is a high energy role and requires individuals who can adapt to changes quickly. - Will work in a fast-paced environment. - Must have empathy and the ability to control conversation/call. Qualifications - High school/GED required. - Must have customer service experience. - Call center experience preferred (this is a high call volume position). - Preferred - Health Insurance Call Center Experience. - Soft skills are very important to this role and require a level of professionalism and caring. Requirements - Attendance is critical; plan to not miss any time during the first three months of the assignment due to the pace of the training class. - Missing three days of training could result in immediate termination. - Must be able to work any shift between 8:00AM - 8:00PM. - Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift. - Professional behavior, on camera training and adherence to the current Work from Home policy is required. - Work from home is not a substitute for child-care or elder care; you must be on camera and an active participant in the class. - Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones. Benefits - Candidates who successfully complete the training program will receive a bonus of $250, maintaining acceptable attendance and no more than three absences or occurrences. - Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500, maintaining acceptable attendance standards. - Eligibility to convert to full-time Gateway employees after the first 6 months on assignment, depending on business needs and performance. - Candidates with 3 or more absences during the 6-week training period will be subject to having their contracts ended.

Role Description We are recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join our team! Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment. Essential Functions: - Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. (20%) - Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. (20%) - Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%) - Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%) - Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%) - Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%) - Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%) Qualifications - High School Diploma or GED Required - 1-3 years of customer service or healthcare experience Required Requirements - Familiar with a variety of healthcare concepts, practices, and procedures. - Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. - Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. - Knowledge of Commercial Insurance referral and authorization process is preferred. - Ability to perform basic math. - Able to type 40wpm. - Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer