Role Description Für unser Team suchen wir eine zuverlässige Person, die Unternehmen telefonisch zu den Bereichen Telekommunikations-, IT- und Internetlösungen kontaktiert und Termine vereinbart. Du wirst als Ansprechpartner für potenzielle Kunden fungieren, deren Bedarf ermitteln und maßgeschneiderte Lösungen anbieten. - Telefonische Terminvereinbarung - Akquise im Bereich B2B - Durchführung der Stammdatenpflege und allgemeine Sachbearbeitung. Qualifications - Erste Erfahrungen in der Telefonakquise von Vorteil - Gute Deutschkenntnisse in Wort und Schrift. Company Description CASA AKTIVA GmbH – Strategie trifft Performance Die CASA AKTIVA GmbH steht für beschleunigtes Unternehmenswachstum durch die perfekte Symbiose aus Marketing und Vertrieb. Wir entwickeln High-End-Strategien, um Verkaufszahlen nachhaltig zu steigern. Werde Teil eines Experten-Teams, das strategische Exzellenz mit operativer Durchschlagskraft verbindet und Unternehmen aktiv bei der Markterweiterung begleitet.

Role Description We are recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join our team! Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment. Essential Functions: - Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. (20%) - Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. (20%) - Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%) - Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%) - Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%) - Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%) - Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%) Qualifications - High School Diploma or GED Required - 1-3 years of customer service or healthcare experience Required Requirements - Familiar with a variety of healthcare concepts, practices, and procedures. - Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. - Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. - Knowledge of Commercial Insurance referral and authorization process is preferred. - Ability to perform basic math. - Able to type 40wpm. - Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

• The Director, Contact Center Technology provides strategic leadership for the organization's enterprise contact center technology ecosystem, driving the vision, roadmap, governance, and execution of technology initiatives that enhance customer experience, operational efficiency, scalability, and business performance. • This role oversees enterprise platforms, leads digital transformation efforts, manages technology investments and vendor partnerships, and ensures secure, reliable, and integrated solutions that align with organizational objectives. • Develop high-performing teams, leverage data-driven decision-making, and partner with executive leadership to deliver innovative technology solutions that support long-term growth and operational excellence. • Establish the long-term vision, strategy, governance, and execution of the organization's enterprise contact center technology ecosystem. • Provides strategic leadership over the platforms, systems, and digital capabilities that enable seamless customer and member interactions across voice and digital engagement channels. • Ensures technology investments support the organization's customer experience strategy while improving operational efficiency, scalability, security, and overall business performance. • Accountable for developing and executing a comprehensive technology roadmap that aligns with corporate objectives and evolving business needs. • Evaluates emerging technologies, identifies opportunities for innovation, and leads digital transformation initiatives that leverage artificial intelligence, automation, analytics, and self-service solutions to enhance both the customer and employee experience. • Provides executive oversight for the planning, implementation, optimization, and lifecycle management of enterprise contact center platforms, including cloud telephony, omnichannel engagement, workforce optimization, quality management, customer analytics, routing solutions, and system integrations. • Ensures technology platforms remain reliable, secure, scalable, and capable of supporting business growth while maintaining high levels of system performance and availability. • Ensures technology initiatives are aligned across the organization and integrated into broader enterprise strategies. • Drives consistency, compliance, and operational excellence while balancing business agility and innovation.

Role Description AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction. The primary duties of the Insurance Call Center Supervisor are: - Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment. - Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources. - Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls. - Provide coaching and counseling to associates with professionalism. - Prepare monthly reports of the department’s activity and sales statistics for management. - Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates. - Handle all time accounting and scheduling of sales associates. - Assist in monitoring the sales department’s performance results vs. plan. - Develop sales associate action plans. - Handle escalated customer issues that are more complex than can be handled by a sales associate. Qualifications - Associate’s degree in Business or related field or equivalent. - 5+ years of experience working in the insurance sales field including one year of supervisory experience. - An active Personal Lines or Property & Casualty License. - Excellent oral and written communication skills. - Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.). Requirements - The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST. Benefits - The starting base compensation for this position is $46,988 to $87,875 salary. - For candidates located in New Jersey, the salary range is $58,043 to $87,875. - Eligible for Annual Merit Increase and Bonus. - Paid Time Off (almost 4 weeks the first year). - 8 Paid Holidays. - 401(k) plan with employer match up to 7%. - Medical, Dental, Vision and Prescription coverage. - FREE AAA membership (inclusive of product & service discounts). - FREE Life Insurance and so much more! - Up to 2 weeks Paid parental leave. - 2+ weeks of PTO within your first year. - Paid company holidays. - Company provided volunteer opportunities + 1 volunteer day per year. - Continual learning reimbursement up to $5,250 per year.