• Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1/2) responding to 10-20 tickets per day • Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business • Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed • Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools • Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures • Participate in shift coverage as required, ensuring client needs are met across time zones

Role Description Mercier Consultancy Group is thrilled to present an outstanding opportunity for Portuguese-speaking professionals to join the customer support team of Dyson — one of the world's most iconic and innovative consumer electronics brands. This is your chance to secure a highly sought-after Portuguese speaking Customer Experts for Dyson position in Greece, working remotely from the comfort of your home while being based in this stunning Mediterranean country. If you are passionate about premium consumer electronics, dedicated to delivering exceptional customer experiences, and eager to grow your career in an internationally recognised environment, we want to hear from you. Key Responsibilities - Deliver outstanding customer support to Portuguese-speaking clients regarding Dyson's range of premium consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and more. - Handle inbound customer enquiries via phone, email, and live chat in a professional, empathetic, and timely manner. - Diagnose and troubleshoot technical issues related to Dyson consumer electronics, providing clear and accurate guidance to customers. - Process product returns, replacements, warranty claims, and escalations in line with company policies and consumer electronics industry standards. - Maintain up-to-date knowledge of Dyson's evolving product portfolio and consumer electronics innovations to provide expert-level advice. - Accurately log all customer interactions, feedback, and case details into the CRM system to support quality assurance and reporting. - Collaborate with internal teams to resolve complex customer issues and ensure a consistently high standard of service delivery. - Proactively identify opportunities to enhance the customer experience and contribute to continuous improvement initiatives within the consumer electronics support environment. Qualifications - Native or fluent Portuguese language skills, both spoken and written, are essential for this role. - Valid EU passport or EU citizenship (mandatory requirement). - A genuine interest in consumer electronics, technology, and innovative products — prior experience with or knowledge of the Dyson brand is a distinct advantage. - Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is preferred. - Excellent communication and interpersonal skills, with a natural ability to engage customers with professionalism and empathy. - Strong computer literacy, including experience with CRM platforms and digital communication tools. - Self-motivated, detail-oriented, and capable of working independently in a remote environment while meeting performance targets. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and skills required to excel. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit exclusive to this package. - Remote working arrangement within Greece, offering flexibility and a healthy work-life balance. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across the globe. With a proven track record of placing thousands of professionals into rewarding careers, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for passionate, customer-focused professionals to join a leading streaming platform as Portuguese-Speaking Video Streaming Customer Experts, based remotely within Greece. This is a highly sought-after Portuguese-speaking job that places you at the heart of the digital entertainment industry, supporting Portuguese-speaking subscribers with their video streaming experience. Key Responsibilities - Deliver outstanding customer support to Portuguese-speaking subscribers of a premium video streaming platform via live chat, email, and phone channels. - Assist customers with account setup, subscription management, billing enquiries, and troubleshooting streaming and playback issues across multiple devices. - Guide users through platform features, content navigation, and personalisation settings to enhance their overall streaming experience. - Diagnose and resolve technical difficulties related to internet connectivity, app performance, and device compatibility in a professional and efficient manner. - Escalate complex or unresolved cases to specialist technical teams while maintaining clear communication with the customer throughout the resolution process. - Accurately log all customer interactions, feedback, and case details within the company's CRM and support management systems. - Stay fully up to date with the latest platform updates, new content releases, and service changes to provide customers with accurate and timely information. - Actively contribute to team performance targets, customer satisfaction metrics, and continuous improvement initiatives within the streaming support environment. Qualifications - Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role. - Valid EU passport or national ID card (mandatory requirement). - A genuine passion for digital entertainment, streaming platforms, and delivering a superior customer experience. - Strong communication and interpersonal skills with the ability to handle enquiries in a calm, professional, and empathetic manner. - Basic technical aptitude and familiarity with streaming devices, smart TVs, mobile applications, and web browsers. - Previous experience in customer support, technical helpdesk, or a related service environment is an advantage but not strictly required — full training is provided. - Ability to work independently in a remote environment with a reliable internet connection, within Greece. Benefits - Competitive Monthly Salary that reflects your skills and experience. - Fully Paid Training Programme tailored to the streaming platform environment. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package — including return flights, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential. - Remote work flexibility within Greece, supporting a healthy work-life balance. - Career development opportunities within a globally recognised streaming and customer service environment. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your personal and professional wellbeing. How to Apply Are you ready to elevate your career as a Portuguese-Speaking Video Streaming Customer Expert and take full advantage of this exceptional opportunity? Do not miss your chance to secure one of the most rewarding Portuguese-speaking jobs and Jobs in Greece available right now. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps.

Role Description GEA PERU (Grupo Especializado de Asistencia) se encuentra en la búsqueda de talentos como tú para trabajar de manera presencial en el rubro de Call Center para nuestra campaña ATENCION AL CLIENTE POSTPAGO PERU. - Modalidad: REMOTA 100% FULL TIME - Horario: 12pm a 9pm / 1pm a 10pm - Turno Tarde - Descanso rotativo: 1 día a la semana Qualifications - No se especifican calificaciones en la descripción proporcionada. Requirements - No se especifican requisitos en la descripción proporcionada. Benefits - Ingreso Básico: s/1130 - Bono de productividad: s/480 - Bono bienvenida: s/100 - Bono de Asistencia Perfecta: s/250 - Bono Permanencia: s/200 - Pagos Mensuales (fines de cada mes). - Capacitaciones pagadas: S/360.00 (s/30 X DÍA) - PAGOS PUNTUALES - Línea de carrera y posibilidad de ascenso. - Excelente clima laboral. - Grandes incentivos por alcance de metas. - Concursos, premiaciones, reconocimiento al trabajador del mes. - Beneficios y Convenios Corporativos (Educativos, Entretenimiento, etc.) - Campañas de Salud (Servicio Psicológico gratuito).