• responsible for selling Intrarosa, Femring, and Femlyv to OB/GYNs throughout an assigned geographic territory • Providing value by engaging Health Care Professionals, Office Staff and Decision Makers in face to face discussions • promoting the assigned Client product(s) • maximizing the selling potential • meeting/exceeding all goals and objectives • develop and maintain relationships with Health Care Providers by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use

• Enter, verify, research, review, and update pertinent insurance data into the computer system • Make payments to insurance companies to ensure clients' interests are protected • Make outbound calls to clarify information and research the automated matching system • Make corrections to the system updates on the files and perform any corrective payments as needed • Resolve escrow disbursement discrepancies by researching loans • Review insurance documents requiring additional research due to missing information • Research, verify, and update status of loan insurance information by website exploration • Disburse insurance premiums through manual processes • Determine if a document can be used to update or comment a loan • Enter updates to insurance data in a timely manner, ensuring accuracy and adherence to procedures • Perform data processing/customer service functions in support of the SWBC Escrow Tracking Program

• Investigate, evaluate, negotiate, and resolve automobile liability claims. • Review assigned claims and contact the insured and other affected parties. • Set expectations for the claim process and initiate documentation in the claim handling system. • Complete complex coverage analysis and drive fair, timely claim resolutions. • Thoroughly document and complete all claim closure activities in the assigned claims management system. • Handle moderately complex claims involving settling Total Losses and inspecting vehicles. • Determine cause of damage, establish liability, and monitor repairs.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages • Ask probing questions and use critical thinking to determine next steps with empathy and patience • Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue) • Follow proper and professional escalation procedures