Role Description Do you want to inspire your students to love learning? Are you a driven teacher that recognizes each student's talents and pushes for academic excellence? At ConnectPrep, our instructors each have unique talents, backgrounds, and attributes that are integral to our success. - Super talented test prep instructor that can help a student SIMPLIFY and DECONSTRUCT the ACT and SAT - Ability to teach ALL sections of a standardized test (ex: math, reading, english, and science) - In-depth teaching experience with the ACT and SAT - Excellent GPA and test scores (98th to 99th percentile) - Ability to conceptualize and teach concepts clearly with some great success stories - Strong math and quantitative skills - Strong reading and writing skills - Great communication skills - Creative, driven, and endless energy to bring out the best in a student - Proficient with using technology - Patient, passionate, versatile, and dedicated to helping kids excel - Ability to develop a learning plan that will teach foundational elements and study skills - A leader and mentor that can build life skills, self-esteem, and confidence through positive reinforcement - Someone who is creative, energetic, and has an infectious enthusiasm for teaching - Ground floor opportunity with the CP team – help shape the direction of the company - Be involved with a team that has bold ideas with the goal of reinventing education across the globe - A super sharp driven team that has an eye on the big picture. - Tremendous growth opportunities, a fun environment, tech-driven - A compensation package that is one of the best in the industry, along with performance based bonuses and tremendous growth opportunities - Flexible hours to fit your schedule Qualifications - All applicants must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Requirements - ConnectPrep is an equal opportunity employer EEO/M/F/D/V.

• Creating and updating daily run summary in order to achieve delivery and collection deadlines. • Liaising with the shunting operation covering preloading and unloading operation. • Ensuring that service levels are achieved and maintained, in conjunction with other departments. • Using the Driver rota, planning runs according to shift pattern and available hours, taking into account holidays and sickness. • Ensuring legal compliance regarding any defects, services, MOT’s, etc. • Maintaining clear and effective communication with drivers; communicating accurate start times, load information, directions, additional shifts, etc. • Ensuring adherence to all statutory and legal requirements, as well as all health and safety/safe systems of work policies. • Assisting with disciplinary hearings, return to work meetings, substance misuse procedures, etc in order to maintain standards and ensure that employees work at an appropriate level.

• Build strong, lasting relationships with healthcare professionals throughout their assignments. • Serve as the primary point of contact for contractor questions, concerns, and support needs. • Conduct proactive check-in calls to ensure a positive contractor experience. • Coordinate onboarding activities and assist with assignment transitions. • Extend offers and guide contractors through pre-start processes. • Collaborate with Account Management, Recruiting, Credentialing, Payroll, and other internal partners to resolve issues quickly. • Accurately document contractor interactions and follow-up activities within the ATS/CRM. • Identify opportunities to improve contractor satisfaction and retention. • Maintain a high level of professionalism, empathy, and responsiveness in every interaction. • Meet established productivity, quality, and customer experience expectations.

• Provide a best-in-class customer service experience (White Glove Service) to new on-boarding customers • Handle high call volume, covering a full range of customer inquiries concerning new installation of services, scheduling follow-up, explaining their first monthly bill, etc. • Serve as primary support liaison between the Company and new customers • Assist customers with setting up new service and scheduling appointments • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues • Promote and maintain high quality, professional service on every call with every customer • Other duties as required or assigned.