Auberge Collection

• Maintain beach areas, including chairs, lounges, halaus, and cabanas, ensuring cleanliness and proper setup throughout the day. • Provide excellent guest service by greeting visitors, offering amenities, and assisting with beach equipment rentals and activities. • Ensure safety and security in beach areas by monitoring conditions, posting safety signs, and responding to emergencies as needed. • Participate in and lead beach activities for guests of all ages. • Maintain cleanliness of beach stations, glassware, and surrounding areas. • Assist with food and beverage service from the food truck as needed. • Perform regular maintenance checks on beach equipment and report any issues promptly. • Stay informed about hotel amenities, local attractions, and current events to provide guests with relevant information. • Adhere to opening and closing procedures for the beach area. • Perform other related duties as assigned or required.

• The Regional Digital Marketing Manager leads digital commercial performance across a portfolio of four hotels: Mauna Lani, Stanly Ranch, Solage, and The Inn at Mattei's Tavern, in partnership with property Marketing, Sales, Revenue Management, and Auberge Home Office Digital and Analytics teams. • The role is responsible for implementing integrated digital strategies, overseeing paid media performance, and optimizing web conversion to drive demand, maximize marketing investment, and grow direct revenue. • The role is highly cross-functional, balancing strategic planning with digital campaign oversight, performance analytics, and commercial execution. • Partner with hotel Marketing, Revenue Management, and Sales teams to develop integrated digital plans aligned with revenue goals, seasonal demand, and market opportunities. • Translate hotel/market priorities into actionable digital campaigns and channel strategies across paid media, web, and booking platforms. • Serve as the Regional digital marketing lead, monitoring market trends, competitive activity, booking pace, and consumer demand to proactively adjust strategy and investment. • Drive revenue growth and marketing efficiency by aligning digital investment, channel strategy, and conversion performance with hotel commercial objectives and market demand opportunities. • Partner closely with the Central Digital team to ensure alignment on strategy, reporting, tools, and performance across the portfolio. • Monitor campaign pacing, conversion performance, attribution, and ROI, providing data-driven recommendations to improve performance. • Understand the role of the web channel within the broader commercial ecosystem and communicate digital performance drivers and conversion trends to ownership and hotel leadership teams. • Deliver recurring performance insights, forecasts, and strategic recommendations to property teams, regional leadership, and ownership groups. • Own month-end reporting, budget, forecasting, billing reconciliation, and allocation recommendations across the regional hotel portfolio. • Partner with the Central Digital team to leverage analytics platforms and audience insights to inform campaign strategy and conversion optimization. • Identify and implement data-driven opportunities to improve marketing effectiveness, conversion, and guest acquisition across the regional portfolio. • Lead digital activation across paid media, booking engine offers, onsite messaging tools, and website platforms. • Partner with agency and activation teams to execute, optimize, and report on paid media campaigns across Search, Meta, display, metasearch, and travel platforms. • Maintain accurate, optimized, and brand-aligned digital experiences across brand websites, booking platforms, OTAs, local listings, Google Business, Tripadvisor, and related third-party channels. • Oversee website functionality, booking flows, software integrations, and GEO/SEO optimization to support conversion performance and user experience. • Manage key digital marketing platforms and tools including GA4, Revinate, booking engine platforms, Triptease, third-party OTAs, and related digital systems across the portfolio. • Ensure digital activations and online experiences align with brand standards, commercial priorities, and guest experience expectations. • Understand and support ADA, GDPR, and CCPA compliance across digital platforms.

• Clean and tidy guest rooms, including making beds, vacuuming, dusting, and replenishing amenities. • Inspect and report any maintenance issues or damages in guest rooms to ensure prompt resolution. • Ensure compliance with hotel cleanliness standards and policies in all assigned areas. • Restock and maintain inventory of guest room supplies such as toiletries, linens, and towels. • Provide excellent customer service by responding to guest requests and ensuring a comfortable and enjoyable stay.

• Develop and execute a strategic sales plan to drive revenue growth in the leisure market. • Lead and mentor a team of leisure sales professionals, setting clear targets and expectations. • Identify and pursue new business opportunities, partnerships, and revenue streams. • Build and maintain strong relationships with clients, understanding their needs and delivering exceptional service.

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers. • Assisting and ensuring effective guest challenge resolution. • Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible. • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. • Add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information. • Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. • Maintain complete knowledge of the resorts and other information. • Assist and ensure effective guest challenge resolution. • Work closely with fellow guest service team members and other departments to resolve any challenges.

Role Description Nuestro gerente de ventas está encargado de planificar y dirigir los planes de ventas para alcanzar los objetivos planteados. Apoyará el desarrollo de programas publicitarios innovadores que aumentarán la concientización y generarán ingresos. El éxito en este rol requerirá una mentalidad innovadora, un fuerte seguimiento y una voluntad de hacer que las cosas sucedan. Siempre debe de ser parte de la creación de las experiencias al interior de las propiedad. - Realiza los planes de mercadotecnia a corto y largo plazo estableciendo y cumpliendo con los plazos establecidos. - Facilita las visitas y los recorridos en la propiedad, y trabajará en conjunto con los equipos de operaciones para activar las promociones de relaciones públicas. - Apoya en el diseño y la producción de materiales impresos y publicaciones, como presentaciones, menús para banquetes, guías de actividades de temporada, etc. - Coordinar las sesiones de fotos y filmaciones en el resort y mantener una biblioteca de fotos y videos. - Asistir a eventos promocionales del resort según sea necesario. - Organiza el colateral de mercadeo tanto electrónica como de manera impresa. - Administrar su calendario y las fechas límite para garantizar que se implemente una mensajería consistente con huéspedes y miembros del equipo. - Gestión del mercado de DMC: contrata, da soporte de reservas/ventas en clientes potenciales y preguntas, marketing/promoción/venta, llamadas de ventas, ferias comerciales locales y seguimiento. - Gestión de FAM/Sitios: Ser el contacto principal para agentes de viajes, medios de comunicación, planificadores de reuniones y todas las inspecciones de sitios (o FAM), incluida la coordinación de agendas y servicios. - Responsable del desarrollo comercial y la gestión de cuentas para todos los DMC. - Responsable de hacer llamadas de ventas/presentaciones/redes en SJO. - Responsable de alojar FAM / Visitas al sitio para DMC. - Responsable de llevar el control de la producción, planes de incentivos y campañas para DMCs. - Responsable de trabajar con Marketing para crear la garantía necesaria para el mercado de DMC. - Responsable de mantener la carpeta/base de datos de DMC y actualizar contratos/anexos. - Sirve como representante de la marca Auberge, asegurando que todo el contenido y los materiales se alineen con el posicionamiento de la compañía y los estatutos de identidad de la propiedad de los resorts. - Establece una buena relación y trabaje en estrecha colaboración con colegas de cada propiedad, comités ejecutivos de cada resort y ARC corporativo de marketing. Qualifications - De 3 a 5 años de experiencia dentro de la industria de hospitalidad / viajes de lujo. - Capacidad para comunicarse en inglés y español. - Comprensión y dominio de marketing, publicidad, redes sociales y relaciones públicas con énfasis en los canales digitales. - Experiencia con plataformas de redes sociales, participación de los consumidores y fuerte conocimiento de las plataformas de marketing digital. - Actitud proactiva y la capacidad de trabajar de forma independiente, tareas múltiples, resolver problemas con una gran atención al detalle. - Se requiere conocimientos informáticos en aplicaciones propias del área. - Habilidad de promocionar la Hacienda AltaGracia como destino turístico único. Job Type Remote

• Develop and execute a strategic sales plan to drive revenue growth in the leisure market. • Lead and mentor a team of leisure sales professionals, setting clear targets and expectations. • Identify and pursue new business opportunities, partnerships, and revenue streams. • Build and maintain strong relationships with clients, understanding their needs and delivering exceptional service.

• Support the Senior Social Media Manager in daily tasks such as editing Reels and TikTok content and scheduling posts. • Assist with writing captions for content, focusing on Pinterest and TikTok. • Assist with Pinterest content planning. • Assist with community management across all social channels, including responding to and engaging with the AU social community. • Support with monthly reporting needs, pulling metrics and insights from social media tools. • Stay up to date with channel-specific trends and technical updates across all social platforms, especially Pinterest and TikTok. • Conduct monthly competitive analysis within hospitality and luxury lifestyle markets and beyond. • Responsible for maintaining the organization of the ARC content library in Dropbox.

• Join our team as Director, Global Sales and become one of the authors of our story. • As part of the Auberge family, you will be responsible for identifying and sourcing leisure/transient business to maximize room revenue for Auberge Collection. • Support Auberge Collection revenue goals by generating leisure transient business • Support hotel revenue goals by generating leisure group/transient business • Work with tourism organizations to maximize opportunities • Organize and schedule direct sales efforts via phone, email, virtual and in person; an average of 5 business development efforts per day are expected (25 per week) • Target key accounts to host familiarization trips to increase ROI • Evaluate and initiate opportunities for developing new sources of business • Build effective relationships with wholesale accounts that support the hotel’s wholesale strategy. • Support and participate in daily calls and property specific calls as needed • Accurately maintain and build Salesforce database of clients • Establish appropriate remote workstation • Maintain ethical and professional standards of sales service • Maintain professional appearance and demeanor in a mature and professional manner while representing the company • Maintain customer, trade, industry, and team member relations • Perform other duties as directed, developed, or assigned