• Obtains insurance information from patients and counsels alternative ways for financial assistance • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Provides patient scheduling services including collecting demographics and insurance registration • Reviews schedule for new patients and makes updates when necessary • Calls patients with appointment time reminders; obtains insurance information and referral forms • Processes internal physician referrals for clinical care • Explains billing process to patients, answers incoming inquiries from patients and third-party payers • Assists patients with insurance questions regarding the billing process • Works with others to solve moderately complex problems • Assists staff with sending out reminder cards and other scheduling duties

• Works with departmental staff to ensure invoicing documents conform to required Funder contract standards, company guidelines, US Government FAR, CAS, and A-122 regulations and Funder expectations and are transmitted to Funders expeditiously. • Reads and interprets contractual billing terms to adhere to contractual requirements and timelines. • Performs administrative support activities for the contract billing and revenue recognition department. • Uses office automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries. • Reconciles accounts as needed and maintains a complete and systematic set of periodic transactions. • Prepares reports, maintains financial filing systems, and processes work of others in the department with accuracy. • Informs manager of billing / payment issues and prepares reports in anticipation of financial reporting timelines.

Role Description As a Remote Revenue Cycle Specialist - Unbilled at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Revenue Cycle Specialist - Unbilled supports various aspects of the revenue cycle process, including: - Claims submission - Billing - Coding - Payment posting - Accounts receivable management This position ensures timely and accurate reimbursement by: - Identifying and resolving claim issues - Following up with payers - Adhering to payer and regulatory guidelines The Revenue Cycle Specialist plays a key role in optimizing revenue cycle workflows and ensuring compliance with organizational policies. Essential Functions - Reviews and submits claims to payers, ensuring accuracy and adherence to payer and regulatory guidelines. - Identifies and resolves claim denials and rejections by researching root causes, correcting errors, and resubmitting claims as needed. - Assists with payment posting and reconciliation to ensure accuracy and resolve payment discrepancies. - Performs follow-up on outstanding accounts receivable (AR) balances, working with payers to expedite payments and resolve issues. - Reviews coding and billing for accuracy, collaborating with team members to address discrepancies and ensure proper use of CPT, ICD-10, and HCPCS codes. - Monitors payer requirements and updates processes to ensure compliance with changes in policies and regulations. - Maintains accurate documentation of revenue cycle activities, including claim follow-up, denial resolution, and payment posting. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Healthcare Administration, Business, or a related field preferred - 1-3 years of experience in healthcare revenue cycle operations, including claims processing or accounts receivable management required - Experience with claim denials and payer reimbursement processes preferred - Familiarity with electronic health record (EHR) systems and revenue cycle software preferred Requirements - Knowledge of revenue cycle processes, including claims submission, payment posting, and AR management. - Basic understanding of healthcare billing and coding, including CPT, ICD-10, and HCPCS codes. - Attention to detail and problem-solving skills for resolving claim and payment issues. - Organizational skills to manage tasks, prioritize workload, and meet deadlines. - Strong verbal and written communication skills for collaborating with team members and payers. - Knowledge of HIPAA and other regulatory requirements impacting the revenue cycle. - Proficiency with revenue cycle software, EHR systems, and Microsoft Office applications. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description As a Print Support Specialist (PSS), you will be responsible for resolving complex print-related issues escalated from our Print Customers. You will manage cases involving print errors, damages, product inquiries, and quote requests related to Staples Print. This role requires strong communication and investigation skills as you collaborate with vendors, print hubs, retail stores, and internal partners to resolve customer concerns. Your focus will be on delivering timely, accurate, and customer-centric resolutions while driving long-term satisfaction across the Staples print experience. - Own and resolve escalated print cases, ensuring timely, high-quality outcomes for customers. - Investigate medium complex issues (e.g., print quality, damaged orders, discrepancies, file errors, website issues, and product and quote requests). - Document case activity thoroughly and accurately in the appropriate tracking systems. - Coordinate across internal teams and partners to drive resolution. - Communicate clearly and professionally with customers via email, chat, and phone, keeping them informed throughout. - Identify trends and share insights to improve processes, products, and overall customer experience. - Support Team Goals: Work collaboratively with colleagues to achieve performance metrics, customer satisfaction targets, and operational objectives. - Ensure compliance with quality standards and service-level targets for response and resolution times. Physical Environment/Working Conditions: - Work from home position - Fast paced environment - Rotational shift schedule, including evenings and weekends Qualifications - Experience resolving escalated customer issues, preferably in print or eCommerce. - Strong written communication skills, especially in customer-facing emails. - High attention to detail and comfort navigating multiple systems and partners. - Demonstrated ability to manage multiple open cases while maintaining quality. - Strong problem-solving mindset with a focus on root cause resolution. - Knowledge of print processes and products is a strong asset. - Ability to work collaboratively with internal and external stakeholders. - 2-3 years in customer service, including case management or escalation roles. - Previous experience in a print, production, or eCommerce support role preferred. - Degree, diploma or certificate in a related field an asset. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more… Company Description At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.