Role Description - Oversee End-to-End Delivery: Lead and manage the entire ERP project lifecycle - from blueprint and design to build, testing, deployment, and post-go-live support (e.g., SAP, Oracle, Microsoft Dynamics). - Scope, Budget, and Schedule: Define, set, and actively manage the delivery schedule, budget, and scope, implementing effective change control processes to manage scope creep. - Risk and Issue Management: Proactively identify potential risks, dependencies, and bottlenecks, developing and executing mitigation strategies. Act as the point of escalation for critical issues. - Cross-Functional Coordination: Coordinate the activities of internal staff (Development, QA, Business Analysts, etc.), consultants, and external third-party vendors to ensure seamless collaboration. - Team Leadership: Provide functional and technical leadership, coaching, and mentorship to the project team, fostering a culture of accountability and continuous improvement (often utilizing Agile or Waterfall methodologies). - Resource Allocation: Efficiently allocate and manage internal and external resources across parallel workstreams. - Stakeholder Alignment: Act as the primary liaison between the project team, business units, and executive stakeholders, ensuring clear communication and alignment on project objectives, milestones, and status. - Client Relationship: Build and maintain strong, trust-based relationships with clients/customers, managing expectations and ensuring delivery outcomes meet contractual and business requirements. - Reporting: Establish and implement an effective reporting cycle, providing transparent, high-quality progress reports on performance, budget burn, and KPIs to leadership. Qualifications - Expertise in various project management methodologies (Agile, Scrum, Waterfall). - Experience with vendor management, contract negotiation, and managing outsourced service providers. Requirements - Proven experience in managing ERP projects. - Strong leadership and team management skills. - Excellent communication and stakeholder management abilities. Benefits - Flexible working hours. - Remote work opportunities. - Professional development and training programs.

Role Description As a Senior Manager, you will be the “go to” practice leader, expected to provide expert guidance to the HCM team and their subsequent team members. This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the HCM team and executive management. You will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately. Team Management - Oversees Global Delivery Center (GDC), Application Managed Services (AMS), Projects and Continuous Value Services (CVS) team workload and serves as an escalation path for urgent or high priority issues and major requests. - Oversees GDC (AMS, Projects and CVS) team forecasting and utilization. - Manages day-to-day team operations in identifying establishing processes, standards, and key metrics. - Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers and internal team. - Streamline processes between different regions and work effectively with team members, Service Delivery Managers, Engagement Managers and Client Partners to support customer satisfaction and success. - Act as a mentor to fellow consultants and associates. Project - Independently manage work on multiple projects in various phases. - Leverage expertise to make recommendations and develop solution based on the customers’ requirements, budget, and time-frame. - Guide customers through facilitated design sessions based on best practices and an understanding of the customers’ unique business requirements. - Coordinate with project teams to align development with customer design decisions. - Regularly engage and support the customer through all phases of the project, ensuring a smooth transfer from legacy systems to the Workday HCM solution. - Provide status updates to the customer, project team, and management on a regular basis. - Willingness to take a leadership position on a project or as a Workday Product Lead. - Display hands-on expertise of the software, including building complex configurations, moving configuration from tenant to tenant and providing guidance to project team on requirements. Qualifications - Must have active Workday HCM Certification – any of the following modules: HCM. - With Workday supplemental Certification is an advantage (Absence, Time Tracking, Core and Advanced Compensation). - Strong Workday implementation experience (minimum 5 years of project work experience with direct client interaction). - SME of at least 1 Workday Module. - Ability to manage multiple projects and initiatives simultaneously. - Ability to identify and analyze areas of risk and develops plans to minimize. - Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations. - Ability to work in diverse, fast paced environment and effectively collaborate across teams. - Experience in gathering business requirements, designing, and prototyping, testing, and implementing reporting requirements under multiple deadlines. Benefits - Entrepreneurial environment that welcomes your ideas. - Opportunity to do great work. - Outreach programs that support communities and tap into your volunteer spirit. - Learning opportunities to help current needs and advancement. - Global operations, with opportunities in North America, Europe and Asia Pacific. - An abundance of Affinity groups to meet your needs. Company Description - Work as One: We think beyond roles, relying on each other’s strengths to win as a team. - Raise the Bar: We always aim for excellence in how we work and what we deliver. - Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. - Do the Right Thing: We all lead with integrity and always make the ethical choice. - Own It: We own the outcomes for our company, colleagues, and community.

• Lead and manage the AMER and WW EDS Order Management teams to ensure timely and accurate processing of customer orders • Regularly communicate with the teams to provide updates, gather feedback, and drive continuous improvement • Collaborate with IT support to resolve system issues and participate in user acceptance testing (UAT) • Liaise with internal stakeholders to manage and resolve operational challenges • Ensure standardization of order management processes across regions and coordinate with global teams for consistency • Document and streamline workflows to enhance efficiency and reduce errors • Support teams in achieving performance goals and KPIs • Make strategic decisions and allocate resources effectively to meet business objectives

• Lead, coach, and develop a team of diversely experienced Project Managers and Project Coordinators. • Establish career ladders, development plans, succession planning, and performance expectations. • Conduct regular performance reviews, coaching sessions, and calibration exercises. • Drive accountability through measurable team goals and operational KPIs. • Lead hiring, onboarding, workforce planning, and organizational design. • Foster a culture of ownership, execution excellence, collaboration, and continuous improvement. • Establish and drive metrics on portfolio-level health across schedule, delivery quality, customer satisfaction, utilization, and financial performance utilizing the TBE preferred PPM platform. • Ensure projects are appropriately staffed and balanced across PM levels. • Establish operating rhythms for project reviews, escalation management, and decision-making. • Define portfolio reporting and visibility into project status, risks, capacity, and forecasts. • Serve as escalation point for delivery issues and customer concerns. • Partner with PMs to resolve complex execution blockers. • Ensure delivery teams maintain exceptional customer engagement throughout project lifecycle. • Support executive customer relationships and participate in strategic customer discussions where required. • Drive consistency in customer communications, project governance, and delivery standards. • Identify opportunities to expand services and strengthen account health in partnership with Sales. • Represent customer priorities as the voice of the customer to Product and Operations leadership to enable a feedback loop. • Develop and maintain PM standards, workflows, templates, and governance frameworks. • Improve project lifecycle processes from intake through closeout. • Establish quality controls across project setup, reporting, change management, documentation, and customer deliverables. • Partner with Operations and Product teams to identify automation opportunities and reduce operational burden. • Drive implementation and adoption of delivery tooling and systems. • Align delivery strategy with product roadmap, Data Operations, Capture Technology, and Customer Success initiatives. • Coordinate execution priorities across functions and remove organizational friction. • Support deployment of new products, workflows, and service offerings. • Lead retrospectives and institutionalize lessons learned. • Support annual planning, forecasting, and budget development. • Monitor team utilization, delivery capacity, and hiring needs. • Define operational metrics and dashboards to improve predictability and execution. • Contribute to organizational strategy and long-term scaling initiatives.