Harbor Freight Tools logo
Harbor Freight Tools

Harbor Freight Tools is a family-owned, national retail chain on a mission to offer top-quality tools at competitive prices. Past flexible hiring at the award-winning company has b

Senior Analyst, Omni

Location

United States

Posted

1 day ago

Salary

$73.6K - $110.4K / year

Seniority

Senior

No structured requirement data.

Job Description

Senior Analyst, Omni

Harbor Freight Tools

Role Description The Sr. Analyst, Omni will be responsible for managing special customer orders that happen through website orders, customer home delivery, or future store pickup. This position performs a variety of tasks to help facilitate these orders and coordinate with partners in Harbor Freight’s stores, transportation, customer service, and other teams. To help coordinate future orders, the Omnichannel Sr. Analyst will help monitor, build reporting tools, and complete analyses to track our inventory levels across our distribution centers and supply chain to understand how to action and help support our customer orders. This position requires individuals to be detail-oriented with an ability to multi-task to fulfill customer orders within targeted delivery dates. Lastly, this individual will help with special projects and other tasks that will help the Omnichannel team and inventory department achieve its goals. Duties and Responsibilities - Support daily interaction with and management of customer orders that need to be shipped directly to customers or for future store pickup. - Tracking incoming inventory and building tools/reporting for Omnichannel orders in order to provide updates to partners on expected customer fulfillment dates. - Build and maintain new tools, reporting, and processes that support inventory and Omnichannel KPI’s. - Participate in processes to update or design new data systems that help distribute daily reports through Databricks, Tableau, Excel, and other tools. - Track weekly order changes and note reason codes for customer order delays. - Able to present findings to peers, partners, or leadership with concise and actionable insights. - Collaborate with multiple business partners in inventory, logistics, contact center, and other teams. - Uncover and action on continuous improvement opportunities to drive the department forward and improve KPIs. - Develop and manage projects with identifiable critical paths, clear tasks, and major milestones to improve team and department results. - Able to adapt quickly to changing retail business needs that best support our customers and internal partners. - Always maintains a Customer Focus and keeps any decision & action with Customer-first mentality. - Additional Duties as assigned by management. - Regular Attendance is required. Requirements - Staff supervision and development: No - Decision making: Creates policies and resolves problems - Travel: Up to 5% - Flex Designation: Anywhere Benefits - The anticipated salary range for this position is $73,600 – $110,400 depending on location, knowledge, skills, education and experience. - This position is also eligible for an annual discretionary bonus. - Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. - Eligible Associates are able to enroll in our company’s 401k plan. - Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). - Paid sick time up to 80 hours per year unless otherwise required by law.

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