• Support the delivery of all required start-up contracting activities for selected sponsors, studies or multi-protocol programs as determined by either the agreed algorithm or the Sponsor’s requirements, including pre-award activities. • Develop simple investigator grant estimates and proposal text to support the proposal development process. • Utilize and maintain contract and budget templates and contracting systems, tools, processes, and training materials for selected sponsors, studies or multi-protocol programs according to the Scope of Work and Project Plan, within the agreed project strategy. • Ensure collaboration, including communication with sponsors, stakeholders, and RSU regions and countries, to successfully deliver the agreed project scope in compliance with sponsor requirements and/or the RSU Management Plan. • Provide specialist operational and financial contracting support to facilitate efficient business development and initiation and maintenance of clinical trials, whilst enabling compliance with regulatory requirements. • Assist in the creation and/or review of core scientific, technical, and administrative documentation to support business development and enable study initiation and maintenance, as required. • Contribute to the collection, interpretation, analysis, and dissemination of accurate contracting intelligence to support assigned studies and the wider company, as required. • Ensure overall contracting efficiency and adherence to project timelines and financial goals; report contracting performance metrics and out of scope contracting activities as required. • Comply with contract management and quality standards. • Provide administrative and operational support to investigator site contract analysts, managers, and directors as required. • Ensure accurate completion and maintenance of internal systems (with emphasis on CTMS), databases, tracking tools, timelines and project plans.

• The Value & Access Senior Associate is a vital member of the US Value and Access Portfolio Coverage & Pricing team responsible for the analysis of federal and state legislative policies impacting Amgen and the biopharmaceutical industry. • Engage cross-functionally with value and access, finance, government affairs, marketing, legal and other stakeholders to conduct both qualitative and quantitative assessments of policy proposals and enacted legislation. • Develop financial models and forecasts to evaluate the potential impact of healthcare policy changes on product pricing, reimbursement, coverage, patient access, revenue, and overall organizational performance. • Monitoring and assessing emerging federal and state healthcare policy trends; • Forecasting the financial implications of proposed and enacted legislation; • Quantifying risks and opportunities associated with policy changes; • Developing scenario analyses and business impact assessments; • Providing data-driven recommendations to support strategic decision-making.

• Complete internal orders for fulfillment through different vendors • May also handle customer engagement associate responsibilities dependent upon product/portfolio size and scope • Inbound/Outbound phone calls • Ensure data entry is accurate and proper workflows are followed • Ongoing account maintenance • Customer service escalation and management • Performs other duties as assigned/necessary

• Act as a first point of contact for clients across calls, email and live chat — identifying and assessing their needs and resolving queries promptly and accurately. • Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.**Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication. • Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction. • Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution. • Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns. • Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables. • Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.**Share client feedback and recurring issues with the wider team to help improve our products, processes and service.