The Helper Bees

• Lead and manage the Data Engineering team, providing mentorship, guidance, and support to ensure technical and professional development. • Monitor team performance and development, fostering an environment of growth through regular feedback, code reviews, and training opportunities. • Collaborate with department teams to design, build, test, and implement new features and enhancements that meet stakeholder needs. • Act as a technical leader for the team, growing other Data Engineers through mentorship and example, while also ensuring high-quality, scalable, and optimized software systems.

Role Description As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit/service optimization and a superior customer experience. Qualifications - 2+ years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role - Experience in Public/Community Health, or related field preferred - Experience in the healthcare industry is a plus! Requirements - Supervisory Responsibilities: None - Duties/Responsibilities: - Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers. - Cultivate and sustain a professional rapport with The Helper Bees’ network of aging in place service providers to ensure implementation of best practices related to: - Platform utilization - Customer engagement - Referral management - Timely scheduling, completion, and invoicing of services - Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees’ network of aging in place service providers - Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution - Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction - Self-manage scheduled follow-up engagements, as needed - High volume inbound and outbound telephonic coordination - As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues - Collaborate with management to assess performance and redirect efforts as needed - Other duties as assigned/necessary - Performance Metrics: - Encounter Fulfillment: Meet or exceed monthly fulfillment goal - Escalation Management: - % of No Start of Care - % of unassigned referrals - % of customer service tickets compared to total active referrals - Provider NPS score - Required Skills/Abilities: - Ability to thrive in a fast paced environment - Professional phone demeanor and written communication - Ability to self-manage daily efforts and work autonomously in a remote work environment - Excellent time-management and organizational skills - Strong passion for helping others and problem-solving - Interpersonal and critical thinking skills - Ability to navigate multiple technology platforms and portals - Comfort and adaptability when working with technology and learning new programs and computer systems - Must be 18 years of age or older Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success. Company Description The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

• Provide initial onboarding and continuing education and training to teams across the organization • Collaborate with program and operational management and team leaders to properly train, mentor, and monitor Key Performance Metrics • Evaluate calls, review documentation, and shadow team members to ensure workforce efficiency • Create and update training materials as needed

Role Description As a Care Advisor, Care Concierge, you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion of orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits. Shift: Monday-Friday 2:30 PM–11:00 PM EST Supervisory Responsibilities - None Duties/Responsibilities - Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities. - Make outbound calls to follow up with members. - Help members and families develop their capacity of and access to resources including but not limited to: - Homecare - Meals - Transportation - Errands - Home Modification - Pest Control - Social Support Services - Participate in the coordination and scheduling of services. - Other duties as assigned/necessary. Performance Metrics - Call Metrics: - Inbound calls - 30 second average for speed of Answer - Quality Assurance of at least 80% - After Call Work Time - NPS Survey Average: Maintain an average score on member satisfaction surveys, reflecting exceptional service delivery and positive interactions with members. - Attendance Adherence: Adherence to scheduled shifts and breaks, low occurrences of unplanned absences or tardiness, ensuring consistent availability to assist members. - Testimonial Submissions: Obtain member testimonial submissions from satisfied members, showcasing exceptional service delivery and positive outcomes achieved through member support efforts. Qualifications - Passionate about improving health outcomes through home and community-based services. - Computer proficiency and knowledge of clerical functions. - Interpersonal and telephonic communication skills. - Excellent written/verbal communication skills. - Proven experience answering inbound calls. - Ability to work with multi-disciplinary teams. - Excellent time-management and organizational skills. - You thrive in working in a fast-paced start-up environment. - Change doesn’t scare you, in fact, it does the opposite -- it fuels you! - Must be 18 years of age or older. Education and Experience - High School Diploma preferred. - Experience in Public/Community Health, or related field preferred. - Experience in one or more of the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work. Physical Requirements - Ability to remain at your designated workstation for the duration of the workday. - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen). Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success. Company Description The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit our careers page to view all current job openings.

Description Join our winning team, recently honored as on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values: - Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution - Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. - Bee the teammate you want to work with - We work as a team, help each other and encourage each other - Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. - Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: The Regional Director of Medicaid Sales, West at The Helper Bees is a key role within the Government Solutions vertical, responsible for expanding and strengthening the company’s presence in Medicaid markets across the Western region. This role executes the strategic vision for Government Solutions, with a primary focus on driving revenue through new business development and market expansion within Medicaid. This position is classified as exempt and is paid on a salary basis in accordance with applicable federal and state laws. Reporting to: Reporting to and supporting The Helper Bees VP of Growth. Supervisory Responsibilities: - None Duties/Responsibilities: - New Business Development: Lead the identification, pursuit, and conversion of new health plan clients in the Medicaid space, consistently delivering against aggressive new revenue targets. - Strategic Growth Ownership: Owns execution of the Executive Leadership Team’s strategic vision for Medicaid growth, with a focus on acquiring new payer clients and expanding market share across the Western region. - Growth Process Execution & Scale: Own and execute The Helper Bees’ sales and business development processes for Medicaid in the Western region. Apply a consistent, repeatable approach to the Medicaid market and scale execution to drive growth across state and managed care programs. - Product Intelligence & Market Insight: Serve as The Helper Bees’ Medicaid subject matter expert for the Western region, delivering clear, data-driven insights to the Executive Leadership Team on regional client needs, service gaps, and market dynamics. Inform product priorities to ensure offerings align with Western state Medicaid programs and managed care organization requirements. - Competitive & Policy Intelligence: Monitor Western state Medicaid policy changes, RFP activity, and competitor actions to ensure The Helper Bees remains competitively positioned, responsive, and aligned with evolving market dynamics across the region. - Executive Representation: Own and manage a Western-region Medicaid conference and industry event calendar, ensuring The Helper Bees is consistently represented at a senior level to strengthen brand presence and build strategic payer and stakeholder relationships. - Reporting & Accountability: Deliver regular performance updates to the VP of Growth and executive leadership, including sales forecasts, pipeline health, and strategic risks/opportunities. Performance Metrics: - New Business Revenue: Achieve annual targets for net new Medicaid sales revenue. - New Logo Acquisition: Secure a targeted number of new Medicaid health plan clients annually. - Pipeline Development: Maintain a healthy sales pipeline with 3x–5x coverage relative to revenue targets. This role is eligible for variable compensation under a written incentive or commission plan, provided separately and subject to plan terms. Requirements Requirements: - Preference is for candidates to live and work in California, though experienced candidates outside California may be considered. - Travel Requirements: Willingness and ability to travel up to 50% of the time to attend client meetings, industry events, and team engagements. - Experience: 5+ years of demonstrated success driving Medicaid market growth in the Western region, with a strong track record of new payer acquisition and revenue generation through Medicaid-focused sales. - Deep understanding of Medicaid programs, procurement cycles, bid process, Stars, and the operational priorities of MCO’s. - Excellent communication and executive presence, with the ability to influence and engage executive leadership. - Demonstrated success in complex, multi-million-dollar enterprise sales with extended sales cycles and diverse stakeholder management across payer organizations. - Data-driven decision-making and forecasting, with strong CRM fluency and the ability to manage pipeline health, deal velocity, and performance metrics. - Entrepreneurial mindset, with a hands-on, results-oriented approach to overcoming challenges and seizing market opportunities. Education and Experience: - Bachelor’s degree in business, sales, or a related field; or equivalent experience. MBA or equivalent advanced degree preferred. - Extensive experience in a senior growth-focused role, ideally within the Medicaid solutions sector. - Demonstrable success in achieving significant revenue growth. Physical Requirements: - Ability to perform job duties using a computer and standard office equipment, with or without reasonable accommodation. - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen) - Ability to lift and carry up to 25 pounds. - Ability to navigate airports, conference venues, and customer sites, which may include extended periods of walking, standing, and occasional stair climbing. - This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. The Helper Bees reimburses all reasonable and necessary business expenses in accordance with company policy and applicable local laws. The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.

Description Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values: - Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution - Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. - Bee the teammate you want to work with - We work as a team, help each other and encourage each other - Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. - Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: As a Regional Network Development Associate with The Helper Bees, you will play a vital role in identifying aging-in-place service providers and inviting them to apply for an opportunity to join our network of credentialed service providers. You will be involved in supporting our providers through the application, contracting and credentialing process, ensuring they meet our requirements and assisting them in gathering necessary documentation. You will conduct thorough provider portal training sessions to ensure all providers have a clear understanding of our portal's functionalities, and you will be available to address any questions or concerns they may have regarding portal utilization and navigation. These efforts will contribute to the integration of new providers into our network, enhancing our ability to provide health plan members, long term care insurance policy holders, and direct consumers with the services and support necessary to age in place at home. Supervisory Responsibilities: - None Duties/Responsibilities: - Research and engage aging-in-place service providers with the opportunity to join The Helper Bees network - Contact inbound leads within one business day of receipt - Conduct outbound lead generation activities to aging-in-place service providers on a weekly basis - Deliver compelling presentations using well-prepared pitch decks to effectively communicate the value of our solutions and drive engagement with potential clients - Negotiate pricing, finalize contract terms, and secure necessary signatures for successful agreement execution - Address and resolve network gaps, both geographic and service-specific, within the designated region - Facilitate the provider subcontracting process by populating, delivering, and coordinating the completion of fully executed agreements - Address objections persuasively to attract a provider's interest in joining the network - Ensure all providers are informed about the credentialing requirements specific to their service provision and assist in gathering the necessary documentation - Support providers throughout the credentialing process by providing guidance and assistance, as applicable - Facilitate provider portal training sessions to ensure all providers gain a comprehensive understanding of the portal's functionalities - Collaborate closely with the regional benefit coordination team to comprehensively understand and address any network needs that may arise - Self-manage follow up engagements as needed - Utilize proprietary technology platform to monitor network development progress via dashboards and Customer Relationship Management (CRM) functionality - Collaborate with manager to analyze performance and redirect efforts as needed - Support marketing efforts toward aging-in-place service providers - Other duties as assigned/needed Performance Metrics: Provider Engagement Rate: Measure the percentage of aging-in-place service providers contracted by the associate out of the total targeted providers within the designated region. Aim for a high engagement rate to ensure a robust network. Requirements Required Skills/Abilities: - Maintain a high level of attention to detail to ensure accuracy and quality in all tasks and deliverables - Professional phone demeanor - Ability to self-manage daily efforts and work autonomously in a remote work environment - Interpersonal and critical thinking skills - Computer proficiency and comfortable learning new technology platforms - Ability to thrive in a fast paced environment - Ability to navigate multiple platforms - Ability to overcome objections - Strong verbal and written communication skills - Strong passion for helping others and problem-solving - Must be 18 years of age or older Education and Experience: - 4+ years of customer service experience - Outbound calling experience - High school diploma or equivalent preferred · Physical Requirements: - Ability to remain at your designated workstation for the duration of the workday - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen) - This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.

• Design, implement, and maintain data pipelines, ensuring data availability, quality, and scalability • Build and enhance products using Python, SQL, and modern technologies • Leverage cutting-edge AI tools, including Cursor, ChatGPT, and Claude to improve development processes, automate workflows, and create innovative data solutions • Communicate across departments to design, build, test, and implement new features and enhancements • Produce quality, testable, and maintainable code while participating in code reviews

• Assist benefit recipients with navigation of product platform • Make outbound calls to follow up with members • Answer inbound calls to assist members with completing assessments • Help members and families develop their capacity of and access to resources • Participate in the coordination and scheduling of services

• Lead the identification, pursuit, and conversion of new health plan clients in the Medicaid space • Own execution of the Executive Leadership Team’s strategic vision for Medicaid growth • Serve as The Helper Bees’ Medicaid subject matter expert • Deliver regular performance updates to the VP of Growth and executive leadership

• Support account management for enterprise level clients • Build and maintain relationships with plan partners • Manage projects tied to assigned accounts • Ensure client requests, escalations, and concerns are handled in a professional, efficient, and timely manner • Play a key role in coordinating across internal teams and delivering accurate reporting to support account performance. • Assist in tracking and documenting CMS compliance requirements, state Medicaid variations, and LTCI policy provisions that impact service delivery. • Partner with internal operations, compliance, and data teams to ensure government program benefit fulfillment meets contractual SLAs and regulatory standards. • Monitor utilization, member engagement, and benefit performance metrics specific to government-sponsored and LTCI lines of business. • Lead or support all client meetings with existing clients, taking charge of agenda development, allocation of follow-up tasks, and the efficient management of account teams to ensure optimal client engagement and satisfaction. • Compile and analyze data on a daily, weekly, monthly, and annual basis and be able to apply critical thinking to client reporting