• responsible for partnering with business and technology leadership to set the strategy of digital, technology, business process, data and organizational transformation to achieve defined business value outcomes • build credible partnerships across supply chain lines of business and enterprise teams to collaborate effectively, outline change management approach, and ensure successful adoption of transformational initiatives to expedite significant value targets • work in close coordination with project management offices across the enterprise to align and drive program management for initiative delivery based on strategic plans • partner with functional leads to understand the depth and breadth of internal organizational functions and processes • scan external ecosystems to identify current technology, resources, or vendors that are viable partners to complement, innovate and add value to strategic initiatives • support identifying and building the team to be engaged in initiatives at global and regional levels to enable enterprise-level and local operational efficiencies while ensuring sufficient capability and capacity to adopt and realize change • manage communications and change management plans, align complex dependencies, and project execution to enable high adoption and value delivery • assemble cross-functional resourcing and engage with external vendors as necessary to support an effective transformation • mentor and develop staff using a supportive and collaborative approach involved in initiatives: assign and maintain accountabilities, establish clear and mutually agreed expectations, set objectives, establish priorities, and monitor and evaluate results

• Attract, coach, and retain team of high performing Access & Reimbursement professionals • Oversee the recruiting, interviewing, hiring, training, and staffing of their regional team • Create and nurture a team culture that embodies NPC Values and Behaviors and drives innovation, performance, and reputation • Pull through national strategy at a regional level to enable exquisite execution • Proactively anticipate and coach teams on how to address access hurdles impacting key customers and patients • Integrate with NPC leadership and collaborate across multi-functional teams to ensure a collaborative and compliant approach • Seek to identify challenges, escalations, and/or delays in treatment initiation and continuation

• Consistently meet and exceed quarterly and annual sales quotas. • Manage complex, multi-stakeholder sales cycles from initial discovery and product demonstration to contract negotiation and close. • Become an expert in the Eulerity platform, articulating its business value and ROI to marketing VPs, Directors, and franchise owners. • Partner with your assigned Sales Development Representative (SDR) to build a robust pipeline and convert qualified opportunities. • Generate self-sourced opportunities through your own targeted prospecting and relationship-building. • Maintain a meticulous and accurate forecast of your pipeline and sales activity in our CRM (Hubspot). • Collaborate with Customer Success, Product, and Marketing teams to ensure a smooth client handoff and provide valuable market feedback.

• Design and launch PKH's learning and development function, including governance model, delivery formats, and measurement framework • Conduct learning needs assessments across Admissions, Student Services, CRM, and other relevant teams to establish a phased training roadmap • Build and maintain a library of training content, assessments, and job aids in Canvas or alternative agreed-upon LMS • In partnership with functional leaders, establish onboarding curricula for new admissions reps, student success coaches, and CRM users • In partnership with functional leaders, support the development of a knowledge management system as partners and services expand. • Define standards for training documentation, version control, and content lifecycle management • Facilitate live virtual training sessions across functional teams • Design and develop asynchronous learning content — including e-learning modules, video walkthroughs, quick-reference guides, and scenario-based exercises • Deliver Salesforce Education Cloud CRM training for admissions representatives and student success coaches, covering workflows, data entry standards, and reporting • Partner with subject matter experts (Directors, senior staff) to develop technically accurate content aligned to PKH processes and partner institution nuances • Create role-specific learning paths that differentiate between new hire onboarding, process changes, and ongoing skill development • Design and deliver operational tools orientation for new employees, providing an overview of core platforms including SharePoint, Confluence, Databrix, Quicksight, and others, covering the purpose of each tool, basic functionality, and how it fits in the day-to-day workflows • Organize and facilitate leadership development programming and curriculum rooted in upskilling internal colleagues for leadership roles. • Design assessments and knowledge checks to measure comprehension post-training; establish passing thresholds tied to role readiness • Develop observation tools and behavioral checklists to assess whether trained staff are implementing skills on the job (call audits, coaching session reviews, CRM data quality audits) • Build a regular cadence of performance data review in partnership with student operations functional and data leaders to identify implementation gaps • Design and execute targeted reinforcement training, refresher sessions, or individualized remediation based on performance data • Establish and track L&D metrics: training completion, assessment scores, behavioral adoption rates, and correlations to enrollment and student outcomes • Serve as a strategic thought partner to COO and functional Directors on capability gaps, onboarding timelines, and change management training needs • Align training content to PKH's student experience charter and service standards; reinforce organizational values and culture through learning design • Support the in-house transition of admissions and marketing functions (through end of 2026) with targeted change management training • Coordinate with the CTO's team on CRM system updates to ensure training content remains current as the platform evolves • Establish a routine training communication channel or site for routine CRM release notes, change management initiatives or other common training-adjacent topics. • Build scalable training templates that can be adapted as PKH expands its partner institution portfolio