Customer Solutions Engineer – Payments
Location
United States
Posted
18 hours ago
Salary
$136.8K - $177.1K / year
Seniority
Senior
Job Description
Customer Solutions Engineer – Payments
Zuora
• Serve as Zuora’s payments subject matter expert throughout the sales cycle. • Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers. • Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency. • Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods. • Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences. • Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance. • Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities. • Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization. • Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.
Job Requirements
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
- Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
- Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
- Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
- Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
- Familiarity with REST APIs, webhooks, and modern integration patterns.
- Outstanding presentation, communication, and customer-facing consulting skills.
- Ability to translate complex technical concepts into clear business value for executive audiences.
Benefits
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
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