Customer Solutions Engineer – Payments

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 hours ago

Salary

$136.8K - $177.1K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishRuby on Rails

Job Description

Customer Solutions Engineer – Payments

Zuora

• Serve as Zuora’s payments subject matter expert throughout the sales cycle. • Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers. • Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency. • Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods. • Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences. • Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance. • Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities. • Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization. • Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.

Job Requirements

  • 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
  • Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
  • Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
  • Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
  • Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
  • Familiarity with REST APIs, webhooks, and modern integration patterns.
  • Outstanding presentation, communication, and customer-facing consulting skills.
  • Ability to translate complex technical concepts into clear business value for executive audiences.

Benefits

  • Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
  • Medical, dental, and vision insurance
  • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
  • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
  • Learning & development stipend to support ongoing growth
  • Opportunities to volunteer and give back, including charitable donation matching where available
  • Mental wellbeing resources and support

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