• Provide timely and accurate service to customers (primarily active employees) • Assist in processing HR documents, i.e. benefit, salary, and status changes • Provide information on a wide range of human resources programs and services (via phone, chat, AskHR cases) • Expedite referral of complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, and work-life programs

• Align business objectives with employees and management in designated business units. • Formulate partnerships across HR function to deliver value-added service to management and employees. • Maintain effective business literacy regarding financial position, midrange plans, culture, and competition. • Coach and mentor positions in the department.

• Serving as a trusted resource for Core Leaders and Caregivers who face employee relations matters • Ensuring consistent approaches to positive employee and labor relations • Compliance with HR policies, regulatory and policy requirements and standards • Conducting investigations and recommendations for workplace environment improvement • Employee relations research, identifying trends and patterns and need for critical intervention • Labor relations research, dispute alternatives and policy development • Effective recordkeeping and data integrity • Maintaining HR metrics and dashboards and reports to other HR professionals

• Assist with new hire onboarding documentation, ensuring all required forms are completed accurately and on time • Process employment eligibility verifications through the E-Verify system in compliance with federal requirements • Maintain organized onboarding records and follow up on any missing or incomplete documentation • Maintain accurate and up-to-date employee records within HR information systems (HRIS) • Support the HR team in maintaining both digital and physical personnel files in an organized and compliant manner • Assist with HR reporting and conduct periodic data audits to identify and correct inaccuracies • Support the team with maintaining spreadsheets, tracking tools, and other administrative HR systems • Assist with benefit enrollment processing and ensure all related documentation is complete and accurately filed • Provide basic benefits information to employees and direct them to the appropriate resources or contacts for more detailed guidance • Maintain benefits records and support updates and changes in HR systems as they occur • Assist the HR team in compiling documentation and preparing responses to unemployment insurance claims • Track claim deadlines and maintain organized records to ensure timely and accurate responses are submitted • Post approved job openings on job boards and company career sites accurately and in a timely manner • Monitor active job postings and assist with updates or removals as positions are filled or requirements change • Organize incoming applications and maintain accurate records in the applicant tracking system • Assist with preparing HR forms, letters, and other documentation as directed by the HR team • Support general HR administrative tasks and special projects as needed • Respond to routine internal inquiries and route more complex matters to the appropriate HR team member