• Educating identified members about programs available to them to promote wellness • Scheduling appointments with our nurses and coaches or scheduling them in a group coaching event • Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives. • Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app • Providing a positive member experience reflective of the CVS values. • Connecting with the members through inbound and outbound phone calls

• Support the delivery of all required start-up contracting activities for selected sponsors, studies or multi-protocol programs as determined by either the agreed algorithm or the Sponsor’s requirements, including pre-award activities. • Develop simple investigator grant estimates and proposal text to support the proposal development process. • Utilize and maintain contract and budget templates and contracting systems, tools, processes, and training materials for selected sponsors, studies or multi-protocol programs according to the Scope of Work and Project Plan, within the agreed project strategy. • Ensure collaboration, including communication with sponsors, stakeholders, and RSU regions and countries, to successfully deliver the agreed project scope in compliance with sponsor requirements and/or the RSU Management Plan. • Provide specialist operational and financial contracting support to facilitate efficient business development and initiation and maintenance of clinical trials, whilst enabling compliance with regulatory requirements. • Assist in the creation and/or review of core scientific, technical, and administrative documentation to support business development and enable study initiation and maintenance, as required. • Contribute to the collection, interpretation, analysis, and dissemination of accurate contracting intelligence to support assigned studies and the wider company, as required. • Ensure overall contracting efficiency and adherence to project timelines and financial goals; report contracting performance metrics and out of scope contracting activities as required. • Comply with contract management and quality standards. • Provide administrative and operational support to investigator site contract analysts, managers, and directors as required. • Ensure accurate completion and maintenance of internal systems (with emphasis on CTMS), databases, tracking tools, timelines and project plans.

• The Value & Access Senior Associate is a vital member of the US Value and Access Portfolio Coverage & Pricing team responsible for the analysis of federal and state legislative policies impacting Amgen and the biopharmaceutical industry. • Engage cross-functionally with value and access, finance, government affairs, marketing, legal and other stakeholders to conduct both qualitative and quantitative assessments of policy proposals and enacted legislation. • Develop financial models and forecasts to evaluate the potential impact of healthcare policy changes on product pricing, reimbursement, coverage, patient access, revenue, and overall organizational performance. • Monitoring and assessing emerging federal and state healthcare policy trends; • Forecasting the financial implications of proposed and enacted legislation; • Quantifying risks and opportunities associated with policy changes; • Developing scenario analyses and business impact assessments; • Providing data-driven recommendations to support strategic decision-making.

Role Description As a Fulfillment Associate, you will complete internal orders for fulfillment through different vendors. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope. Supervisory Responsibilities - None Duties/Responsibilities - Inbound/Outbound phone calls - Complete orders through different vendor sites - Ensure data entry is accurate based and proper workflows are followed - Ongoing account maintenance - Customer service escalation and management - Performs other duties as assigned/necessary Performance Metrics - Order Fulfillment Accuracy: Measure the percentage of orders completed accurately through different vendor sites. - Call Handling Efficiency: Track the average duration of inbound and outbound phone calls to ensure timely and effective communication with customers. - Data Entry Accuracy: Monitor the accuracy of data entry to minimize errors and ensure the integrity of information in internal systems. - Account Maintenance Timeliness: Measure the time taken to complete ongoing account maintenance tasks to ensure they are handled promptly. - Adaptability and Technology Proficiency: Assess the ability to navigate multiple platforms and learn new programs and systems as needed. Qualifications - Shift: 8:30am - 5pm CST - Ability to thrive in a fast-paced environment - Ability to navigate multiple platforms - Comfort and adaptability when working with technology and learning new programs and computer systems - Strong passion for helping others and problem-solving - Must be 18 years of age or older Requirements - Minimum of 1 year of relevant experience in a call center/customer service or similar role preferred - High school diploma or equivalent preferred - Experience in data entry in the healthcare industry is a plus! Physical Requirements - Ability to remain at your designated workstation for the duration of the workday - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen) Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success. Company Description The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. - The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. - As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. - The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. - Be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.