• The Community Relations Liaison is responsible for developing, managing, and furthering enduring alliances with existing and prospective referring providers; • identifying new referral and partnership opportunities; • developing, maintaining, advancing strategic referent relationships; • developing and enhancing alliance workflow and standards; • planning and implementation of proactive growth tactics on a daily basis. • Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers). • Daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities. • Assist in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.

• Participate in activities related to care management program build, implementation, oversight, and delegation. • Assist in ensuring compliance with CMS SNP Model of Care (MOC) expectations, NCQA standards, and Medicare Advantage regulatory requirements. • Assists in the coordination of transitions of care in coordination with the Care Management clinical staff. • Supporting the CM in guiding members through Health Risk Assessment completion and document responses accurately in required systems. • Assist the members in coordination of services with guidance provided by the Care Management clinical staff. • Conducting timely follow-ups with the members and/or their designated caregivers post transition to ensure planned services have been provided as planned in coordination with the SNP CM and Medicaid coordinators. • Educate members on DSNP supplemental benefits (OTC, transportation, dental/vision/hearing, flex cards, etc.) and assist with access. • Facilitate scheduling of PCP visits, annual wellness visits, and preventive screenings. • Serves as a contact for the D-SNP members to coordinate CM engagement. • Assists members in the coordination of services when appropriate and under the guidance of CM. • Works closely with the CM and/or SW staff regarding socio-economic issues, such as needed community services or to assist in the establishment of appropriate access to care. • Generating and coordinating various members and provider written communications. • Documenting in the members’ case accurately and timely to ensure coordination of the members’ care needs. • Adhering to all CMS, Code of Federal Regulations, local/state/national regulatory requirements and guidelines as well as those outlined within the MOC. • Conduct outbound and inbound calls to DSNP members to welcome them to the plan, explain benefits, and encourage use of covered services. • Ensures Accuracy of data entry to prevent downstream errors. • Identifies and escalates urgent member needs when identified.

• Complete daily routes for pre-assigned measure appointments • Provide quality professional customer service that consistently meets or exceeds Company standards • Cooperate with Associates, Supervisors, and Managers to complete all work activities as assigned • Follow all policies, procedures, and adhere to work schedule • Ask customers open ended questions and listen to responses

• Assist in the development and implementation of education projects and programs. • Computerize associated training records in the Learning Management System and maintain all training. • Provide secretarial support: greeting visitors, answering phones, and maintaining/updating records/files and inventory of office supplies. • Schedule meetings and coordinate conference room logistics. • Use organizational systems to complete deposits, and manage and record charges, refunds, and other reports, as needed. • Use the registration database to enroll and charge the public to attend classes.