• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while meeting established SLA and quality standards. • Accurately document customer interactions and maintain complete ticket records. • Deliver professional, empathetic, and solution-oriented support through written communication. • Collaborate closely with Operations, Logistics, Fulfillment, and Customer Experience teams.

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while consistently meeting SLA and quality expectations. • Accurately document customer interactions and maintain detailed ticket records. • Prioritize customer requests based on urgency and business impact. • Own customer cases from initial contact through final resolution while keeping clients informed throughout the process. • Process order updates, modifications, replacements, credits, refunds, and account changes. • Investigate delivery issues, missing items, incorrect orders, and operational exceptions. • Maintain accurate customer account information and delivery preferences. • Support onboarding activities and account setup for new business clients. • Ensure operational accuracy across all customer requests. • Deliver professional, empathetic, and solution-oriented support through email and chat. • Respond to inquiries related to orders, billing, deliveries, subscriptions, products, and account management. • Utilize SOPs, internal documentation, and knowledge base resources to provide consistent support. • Maintain exceptional written communication while managing multiple customer conversations. • Partner closely with Operations, Logistics, Fulfillment, Customer Experience, and other internal teams. • Escalate complex customer issues with complete documentation and clear business context. • Follow up on escalated cases until successful resolution. • Communicate operational risks proactively. • Identify recurring customer issues and operational trends. • Recommend improvements to workflows, documentation, and customer experience. • Support process optimization initiatives. • Help maintain internal documentation and knowledge base articles.

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email • Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. • Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products • Communicate with management to escalate problems and recommend resolutions to better our consumer experience • Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

• Manage high-volume customer inquiries through email, live chat, and ticket management platforms. • Respond to customer requests professionally, accurately, and within established SLA targets. • Maintain complete and detailed documentation for every ticket and customer interaction. • Prioritize cases based on urgency, business impact, and operational requirements. • Own customer cases from initial contact through final resolution. • Keep clients proactively informed throughout the resolution process. • Manage multiple customer conversations while maintaining service quality and accuracy. • Support onboarding and account setup for new business clients. • Coordinate appropriate resolutions with Logistics, Fulfillment, and Operations teams. • Build trusted relationships with business clients by understanding their operational needs. • Identify recurring customer issues, ticket trends, and operational gaps. • Recommend improvements to workflows, internal documentation, and customer communications.