Grow your business and career by connecting with the leading association for the luxury hospitality industry.
Senior Manager, Commitment Desk – Capital Markets
Location
Florida
Posted
6 hours ago
Salary
$125K - $140K / year
Seniority
Senior
Job Description
Senior Manager, Commitment Desk – Capital Markets
International Luxury Hotel Association
• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution • Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads • Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement • Drive accountability through defined KPIs, quality standards, and operational governance routines • Serve as escalation point for complex pricing, eligibility, and loan-level decisions • Oversee production validation, lock accuracy, and pipeline prioritization • Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues • Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability • Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks • Support client onboarding, bid tape execution, and pricing platform optimization
Job Requirements
- Bachelor’s degree preferred
- 7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations
- 3+ years of proven leadership experience managing teams in a high-volume environment
- Strong knowledge of mortgage banking and pricing execution
- Experience with pricing tools (e.g., Compass Analytics) preferred
- Excellent analytical, organizational, and communication skills
Benefits
- Opportunity to lead a critical function with direct impact on profitability and risk management
- Collaborative, cross-functional leadership environment
- Fast-paced role with strong visibility and growth potential
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