International Luxury Hotel Association logo
International Luxury Hotel Association

Grow your business and career by connecting with the leading association for the luxury hospitality industry.

Senior Manager, Commitment Desk – Capital Markets

ManagerManagerFull TimeRemoteSeniorTeam 11-50Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

6 hours ago

Salary

$125K - $140K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Manager, Commitment Desk – Capital Markets

International Luxury Hotel Association

• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution • Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads • Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement • Drive accountability through defined KPIs, quality standards, and operational governance routines • Serve as escalation point for complex pricing, eligibility, and loan-level decisions • Oversee production validation, lock accuracy, and pipeline prioritization • Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues • Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability • Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks • Support client onboarding, bid tape execution, and pricing platform optimization

Job Requirements

  • Bachelor’s degree preferred
  • 7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations
  • 3+ years of proven leadership experience managing teams in a high-volume environment
  • Strong knowledge of mortgage banking and pricing execution
  • Experience with pricing tools (e.g., Compass Analytics) preferred
  • Excellent analytical, organizational, and communication skills

Benefits

  • Opportunity to lead a critical function with direct impact on profitability and risk management
  • Collaborative, cross-functional leadership environment
  • Fast-paced role with strong visibility and growth potential

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