• Define and lead the instructional design vision and long-term strategy for K–12 online and digital-first curricula • Ensure curriculum reflects research-based best practices, including constructivist, project-based, and inquiry-driven learning • Establish and evolve instructional frameworks, design standards, and quality benchmarks across the organization • Anticipate trends in K–12 digital learning and translate them into innovative instructional approaches • Lead, mentor, and develop senior and junior instructional designers • Build team capacity through hiring, professional development, and clear performance expectations • Foster a collaborative, mission-driven culture focused on quality, impact, and continuous improvement • Oversee the design and continuous improvement of online lessons, units, and full-course curricula • Ensure alignment with learning objectives and relevant state and/or national standards • Guide assessment strategy to support valid, meaningful measurement of student learning • Ensure instructional content meets expectations for rigor, accessibility, inclusivity, and learner experience • Partner with product, technology, academics and operations teams to align instructional strategy with platform and business goals • Serve as a key instructional voice in organizational decision-making and long-term planning • Translate complex educational and pedagogical goals into scalable digital learning solutions • Support external partnerships as needed, representing Pansophic Learning’s instructional vision.

Role Impact At Last Call, development means talented people build meaningful careers while delivering excellent client work. You'll ensure feedback happens consistently, development opportunities are accessible to everyone, and people understand how to advance. When your work succeeds, people develop continuously and the organization thrives. Key Accountabilities You'll own and be measured on: Performance Development - Manage annual retrospective cycle for all staff - Identify organizational development priorities from retrospective insights - Success indicator: Feedback leads to measurable skill development tracked over time Coaching & Mentoring - Design and manage coaching/mentoring program - Success indicator: High program engagement with measurable skill development outcomes and sustained participant satisfaction Career Pathways - Partner with group leaders to maintain and refine competency frameworks as roles evolve - Ensure frameworks actively guide career progression decisions - Success indicator: Competency frameworks remain current and people progress through visible advancement paths

• Collaborate with Project Management and customers to understand business needs, user roles, and workflows. • Propose, tailor, and secure customer buy-in for customized training plans that support deployment and adoption. • Deliver dynamic and engaging virtual training sessions using a variety of instructional methods, including demonstrations, hands-on practice, and scenario-based learning. • Adapt training content to different skill levels, use cases, and audiences to ensure effective learning outcomes. • Stay up to date on product changes and enhancements to ensure training materials remain accurate and relevant. • Create and maintain supplementary training resources such as checklists, guides, and bite-sized videos to support ongoing learning. • Provide post-training support and follow-up guidance to help end users fully utilize 1Password. • Collect and analyze customer and end-user feedback to continuously improve training content and delivery. • Track customer progress against training plans and measure success using defined key performance indicators (KPIs).

• The Instructional Design Supervisor leads the end-to-end strategy, development, and quality assurance of learning solutions for the Technology Support Center (TSC). • This role manages a team of instructional designers and the project queue while providing guidance and mentorship to the design team to ensure excellence. • Oversees the creation of all deliverables including e-learning, virtual instructor-led materials, and job aids to ensure they are pedagogically sound, brand-aligned, and scalable. • Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc. • Drives continuous improvement in content effectiveness and accelerates the speed to proficiency for TSC associates.