• Support the revenue organization across reporting and analytics production, Deal Desk operations, and Salesforce data quality. • Produce and maintain weekly, monthly, and quarterly KPI reporting packages, dashboards, and workbooks. • Build, maintain, and validate Salesforce reports and dashboards; support Tableau reporting needs. • Perform reporting QA, variance checks, and data validation. • Support Deal Desk queue management and opportunity review in Salesforce. • Assist with renewal, amendment, cancellation, and closed-won operational processes. • Document mission-critical RevOps and Deal Desk processes. • Help identify recurring issues and manual tasks that should be documented, standardized, or automated.

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations. • Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management. • Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor. • Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion. • Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes. • Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment. • Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business. • Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes. • Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies. • Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption. • Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability. • Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization.

Role Description ServiceNow's Global Consulting & Implementation (C&I) organization is at the center of one of the most consequential transformations in enterprise software — moving from transactional partner relationships to deep co-innovation and co-creation with the world's leading systems integrators, hyperscalers, and frontier AI companies. We are looking for a Director of C&I GTM Strategy to help architect and accelerate that transformation. This is a high-visibility, high-impact role that sits at the intersection of partner strategy, revenue growth, and business model evolution. You will be a key partner to the C&I GVP and leadership team, working across C&I partners — to build the GTM engine that drives new logo growth, co-innovation at scale, and partner-led pipeline. This role is for a builder — someone who can think strategically, operate with rigor, and influence across a matrixed organization without formal authority. What You Will Do - Co-Innovation and Business Model Evolution - Partner with Global Partner Leaders and C&I leadership to design and operationalize co-innovation frameworks — moving from ideation to joint solution development to geo-scale. - Develop and evolve partner business models: revenue share, royalty structures, consumption-based metering for Built-On and embedded solutions, and field incentive design. - Build the measurement framework for co-innovation — defining what success looks like and how we track it. - New Logo and Breadth GTM - Design and execute a breadth channel model that activates partner sellers at scale — territory mapping, deal registration, early attach programs, and sourcing incentives. - Develop repeatable play packages that partner sellers can run independently across industry verticals and geos. - Partner with hyperscaler teams (AWS, Azure, GCP) to leverage co-sell motions and marketplace as a new logo engine. - Partner GTM Strategy - Build and maintain C&I GTM strategic plans — clear pathways to revenue targets across sourced pipeline, sell-through, and impacted metrics. - Drive strategy and execution excellence across the C&I portfolio. - Develop competitive intelligence around GSI delivery models — and sharpen ServiceNow's differentiation accordingly. - Agentic AI and Frontier AI Positioning - Work with C&I partners to position ServiceNow's agentic AI capabilities as the co-innovation growth engine. - Develop partner-specific narratives around AI platform, Autonomous IT, and Built-On that translate to pipeline and new logo motion. - Track and respond to the evolving competitive landscape — including partner acquisitions and their implications for the ecosystem. - Operating Model and Insight - Partner with Biz Ops to build insight-led analytics — moving from data delivery to strategic analysis that informs business model decisions. - Lead QPR and account review preparation — ensuring every partner review surfaces the why, the so what, and the action. - Drive forecasting alignment across geos and global to improve linearity and close process. Qualifications - 15+ years in partner strategy, business development, GTM, or management consulting — ideally with direct experience working with or inside GSIs or large SIs. - Exceptional emotional intelligence and executive maturity — this is a behind-the-scenes role that puts the business first. Success here is measured by the outcomes you enable in others, not personal visibility. You influence through trust, credibility, and relationships — never authority. - Exceptional ability to influence without authority across a matrixed, global organization. - Proven ability to design and operationalize partner GTM models at scale — breadth activation, co-sell motions, and partner economic design. - Deep understanding of enterprise software go-to-market — sourced pipeline, sell-through, impacted revenue, and the levers that move each. - Experience working with AI platforms, agentic AI, or cloud/hyperscaler ecosystems — and translating that into partner strategy and field motion. - Strong analytical mindset — able to move from data to insight to action, and build the frameworks that make that repeatable. - Executive presence — comfortable in the room with GSI C-suite, ServiceNow GEO leaders, and internal SVP/EVP stakeholders. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

• Partner with the client's Marketing and Sales teams on a day-to-day basis to understand priorities and pain points • Build and maintain a roadmap for process and system improvements across the revenue function • Deliver HubSpot changes in line with the agreed roadmap, including workflows, pipelines, properties and automation • Design and build native HubSpot features to support marketing campaigns, sales sequences and reporting • Identify inefficiencies in existing processes and propose practical, scalable solutions • Maintain clear documentation of HubSpot configurations and process changes • Collaborate with stakeholders to ensure alignment between the CRM setup and commercial objectives • Troubleshoot HubSpot issues and provide timely resolutions