• Independently prepare regulatory reports and documentation • Collaborate with various departments to implement and maintain compliance • Develop procedures and training manuals for compliance processes • Respond and research high level inquiries from internal teams and regulatory authorities regarding compliance matters • Conduct regular reviews of mortgage files to ensure compliance with federal, state, and local regulations • Keep abreast of changes in mortgage laws and regulations and communicate updates to relevant teams

Role Description This is a remote role that may only be hired in the following location(s): Ohio. The CF Portfolio Compliance Administrator provides support for Commercial Finance's Sixty-First Commercial Finance Joint Venture with Sixth Street Partners. This role will: - Maintain and monitor compliance of established JV policies and procedures. - Regularly interface with State regulators and outside counsel to ensure full compliance with all State licensing requirements. - Interface with FCB compliance team to monitor Reg W and other regulatory compliance as needed. - Assist in the underwriting of new business and develop/manage Portfolio review process as the portfolio grows. - Review all final documentation for completeness consistent with Commercial Finance's transaction review process. - Provide support to the JV CCO by developing and maintaining portfolio reporting. - Prepare materials for presentation at quarterly JV board meetings and quarterly FCIAM compliance meetings. - Prepare the critical data deck for ABS presentations. Qualifications - Bachelor's Degree and 6 years of experience in Underwriter, Portfolio Management, Compliance, Documentation OR - High School Diploma or GED and 10 years of experience in Underwriter, Portfolio Management, Compliance, Documentation - Preferred: Bachelor's Degree Requirements - Documentation: Responsible for ongoing tracking of state licenses and reporting requirements. - Provide portfolio reporting on an ongoing basis to various 3rd party firms who support the JV (6th Street, Guidehouse, JDR). - Create and maintain comprehensive closing document files in the appropriate online storage location. - Reporting: Assist in the preparation of ongoing monthly and quarterly reporting packages. - Operational Support: Track and document customer complaints and responses. - Assist in monitoring and tracking insurance and UCC renewals and audits by state regulators. - Manage ongoing compliance and coordinate/facilitate any audits by State Regulators. - Preparation and review of closing checklist on transactions. - Business Support: Assist in transaction closings, underwriting new transactions, and resolution of portfolio management issues. - Work closely with team and internal peers to prepare and present relevant portfolio metrics. - Communicate to the team on any existing or developing issues that need attention. - Relationship Development: Develop and retain positive business and customer relationships. - Make recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management. Benefits - The base pay for this position is generally between $95,000.00 and $140,000.00. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at First Citizens Bank Benefits .

• Lead and own the SOC audits including SOC 1 Type II, SOC 2 Type II, ISO 27001 and others with all Trust Service Criteria • Partner with Legal teams with privacy readiness efforts aligned with U.S. and international regulations (e.g., CCPA, GDPR), including data breach response preparedness • Assist with Governance, Risk, and Compliance (GRC) program activities, including monitoring control effectiveness and remediation tracking • Maintain and update policies, standards, and procedures • Support client third-party management requests and assessments • Assist with vendor risk management and other compliance-related initiatives as directed • Support security initiatives as needed across the Risk & Security team • Assist in monitoring, reporting, and documentation of security systems and controls • Monitor remediation activities related to penetration testing and application security assessments • Participate in incident response for privacy and data subject requests • Prepare compliance and risk reports for management and clients • Assist in handling audit inquiries and evidence collection • Support Business Continuity and Disaster Recovery (BCDR) testing • Perform additional duties as assigned

• Administer the Medicare compliance program, ensuring adherence to CMS regulations, Medicare guidelines, and DMEPOS standards • Audit Medicare-related operational processes, including intake documentation, qualification, re-certification, and billing readiness • Establish and monitor internal controls and auditing systems to identify compliance risks and operational gaps • Serve as the primary compliance liaison across Intake, RCM, Customer Care, and Operations to improve Medicare workflows and resolve compliance-related issues. • Conduct routine audits of patient documentation, billing readiness, and reimbursement processes to ensure regulatory compliance • Interpret new and revised Medicare regulations and implement process updates to maintain compliance • Develop and maintain compliance policies, procedures, and documentation standards • Lead training initiatives and provide ongoing guidance to staff on Medicare documentation requirements, eligibility criteria, and billing standards • Provide guidance related to audits, denials, and compliance concerns • Prepare and present compliance reports, audit findings, and risk assessments to leadership • Identify opportunities for operational improvement and support strategic initiatives related to Medicare growth and compliance scalability • Provide guidance, onboarding support, and subject matter expertise to new team members as the department expands • Perform other duties as assigned