• Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service. • Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents. • Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune. • Lead the migration of PCs to Intune and help build secure, scalable configuration standards. • Implement and refine zero-touch provisioning strategies for new devices. • Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning. • Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation. • Identify opportunities to streamline IT operations through automation and AI-driven tooling. • Collaborate with cross-functional partners to maintain compliance, documentation, and operational consistency.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Business System Solutions is seeking a Systems Engineer (non-supervisory) to work for a Federal client in Washington, D.C. Services may be performed remotely or on-site, as determined by the government/client. Occasional in-person meetings or site visits may be required with reasonable notice. The Systems Engineer is responsible for offering expert IT advisory services focused on infrastructure design, system optimization, and strategic technology guidance. This role integrates advanced knowledge of IT infrastructure with consultative skills to guide technology strategy and implementation across the client space. Key Responsibilities - Collaborate with engineers, developers, and project managers to gather and validate technical information. - Translate complex technical concepts into simple, easy-to-understand language for non-technical audiences. - Organize and present information logically to enhance clarity, comprehension, and usability. - Ensure documentation aligns with project requirements, style standards, and organizational guidelines. - Demonstrated ability with documentation and productivity tools (e.g., Microsoft Office Suite, Adobe Acrobat, Visio). Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). - Demonstrated ability with documenting IT infrastructure, including but not limited to: - Network Topologies - Server and Cloud Environments - Security Controls - Data Storage and Backup Systems - Application Architecture - System Configurations and Integrations Preferred Skills - Demonstrated ability to provide advisory and subject matter expertise in: - IT modernization planning - Cloud migration strategies and implementation - Network design, optimization, and performance enhancement - Security and compliance alignment with industry standards - Business continuity and disaster recovery planning - Technology procurement and solution selection - Strong problem-solving, analytical, and communication skills. Benefits - 401(k) - 401(k) matching up to 4% - Competitive Pay - Comprehensive Medical, Dental, and Vision coverage fully paid for employees - Flexible Schedule - Paid Time Off - Full-time and part-time opportunities

• Support the Sales Account Executive team in a Pre-Sales Capacity • Assist in design, planning, and implementation of a Secure Network Solution Engineer • Provide consultative support for pre-sales and customers • Present at trade shows and oversee internal demonstrations • Prepare and deliver customer presentations • Provide educational training on Extreme Networks products

• Analyze and document requirements for enhancements and fixes in existing systems; • Specify APIs, information flows, and integrations between internal systems and market platforms; • Perform functional and technical analysis of incidents; • Monitor corrective and evolutionary maintenance; • Validate deliveries with end users; • Specify integrations and workflows between internal and third-party systems; • Support developers in error analysis (including reading code when necessary); • Coordinate priorities with business areas; • Support deployment of improvements to production; • Train users and support acceptance testing.