• Analyze and document requirements for enhancements and fixes in existing systems; • Specify APIs, information flows, and integrations between internal systems and market platforms; • Perform functional and technical analysis of incidents; • Monitor corrective and evolutionary maintenance; • Validate deliveries with end users; • Specify integrations and workflows between internal and third-party systems; • Support developers in error analysis (including reading code when necessary); • Coordinate priorities with business areas; • Support deployment of improvements to production; • Train users and support acceptance testing.

• Own the end-to-end Jamf Pro environment—enrollment workflows, configuration profiles, patch management, App Catalog, Self Service, and macOS compliance baselines. • Manage and mature Microsoft Intune for the Windows fleet: device enrollment, compliance policies, application deployment, and conditional access integration. • Design and enforce endpoint compliance frameworks (CIS benchmarks, encryption, OS patching) across macOS and Windows. • Lead the evaluation and implementation of Endpoint Detection & Response (EDR) solutions, ensuring seamless integration with MDM. • Build automated onboarding and offboarding workflows for endpoints, integrating with Okta and employee lifecycle tooling. • Drive endpoint security posture: disk encryption enforcement, firewall policies, secure boot configurations, and application allowlisting/blocklisting. • Contribute to Zero Trust network architecture: VPN management and migration strategy, DNS security (DNS filtering, DoH/DoT), and secure remote access. • Hands-on experience with Network Security tools like Palo Alto Prisma, Twingate, Cloudflare, etc. • Collaborate with SRE/Infrastructure teams on network segmentation, firewall rules, and security monitoring. • Assist in cloud infrastructure operations across AWS/GCP, including IAM policy reviews, SSO integrations, and access governance. • Support the design and implementation of Zero Trust access controls for production and customer cloud environments. • Partner with IT and security to ensure MDM-to-IdP integration is robust, enabling device trust as a factor in conditional access policies. • Automate repetitive IT workflows using scripting (Bash, Python, PowerShell) and low-code/no-code platforms. • Build dashboards and reporting for endpoint health, compliance posture, and SLA metrics. • Serve as the Subject Matter Expert for endpoint engineering within the IT/Systems Engineering function. • Build scalable endpoint architecture aligned with the company’s growth trajectory toward 800–1,000 employees. • Document standards, architectures, runbooks, and processes for internal enablement. • Mentor junior team members as the Systems Engineering function expands.

• Deliver engaging, informative, and customer-focused demonstrations that showcase Fortinet’s market-leading technology and innovation. • Conduct technical enablement sessions—online and on-site—for Fortinet partners, helping them deepen their technical expertise and successfully position Fortinet solutions. • Support the planning, setup, and execution of PoCs using Fortinet solutions, ensuring technical success and strengthening customer confidence in Fortinet as the best security platform on the market. • Ensure that sales teams are equipped with the latest technical knowledge, best practices, and competitive insights to succeed in customer engagements. • You will work with cutting-edge technology, solve meaningful security challenges, and be part of a high-performing, collaborative team.

• Collaborate with business stakeholders to understand and document requirements, processes, workflows, and objectives • Conduct analyses of existing business systems and processes to identify areas for improvement • Support technology teams in translating business requirements into technical designs • Manage the delivery of small projects, including documenting tasks and providing status updates • Engage with key business stakeholders to identify testing and rollout strategies • Assist stakeholders with testing system changes • Create knowledge base articles, user guides, and process documentation