• Lead month-end close, consolidating and analyzing monthly variances across the business. • Assume ownership for management reporting package and tracking of various key performance metrics. • Support forecasting and budgeting routines (monthly forecasts, annual plans, and multi-year strategic outlook) by partnering with cross functional teams to incorporate key assumptions, risks, and opportunities. • Continuously improve forecast accuracy by identifying trends, gaps, and process enhancements • Own the preparation and delivery of management reporting by providing specific, actionable, and forward-looking commentary on the changes and guidance on potential risk and opportunities. • Demonstrate a comprehensive understanding of the business drivers across the full P&L (volume/sales, trade, COGS, marketing, SG&A) and price/volume/mix analysis • Support sales finance activities as needed, including promotion effectiveness, pricing, and trade investment analysis in partnership with Trade Planning and RGM teams • Build financial models and scenario analyses to support key decision making, leveraging advanced data processing and automation functionalities (e.g. Power Query, Power Pivot) • Develop partnership with the business teams for new product innovation, work cross-functionally to build P&Ls and assess financial viability of projects. • Champion an analytical mindset and discipline to provide data-driven financial advisory across cross-functional teams.

• Act as a trusted partner and extension of the CFO and VP of Finance, providing proactive, high-level support that frees them to focus on Mozilla's most important financial and strategic priorities. • Own complex, fast-moving calendars across both leaders: prioritize and sequence meetings, resolve conflicts, protect focus time, and align scheduling with Finance deliverables, Board cycles, and enterprise priorities. • Run the operating rhythm of the CFO's office: plan and facilitate Finance and leadership meetings, prepare agendas and materials, capture decisions and action items, and drive follow-through. • Prepare and refine executive-level presentations, reports, briefing materials, and correspondence for leadership meetings, business reviews, and external stakeholders. • Coordinate domestic and international travel and manage expense reports. • Serve as a key point of contact between the executives, their teams, and internal and external partners, ensuring timely, professional communication and follow-up. • Support Audit committee, Investment Committee and Board preparation, including logistics, materials, and minutes as needed. • Plan logistics for team offsites, work weeks, and events. • Partner with other administrative colleagues on team communications, recognition moments, onboarding, and cross-team needs. • Handle highly confidential information — financial, transactional, and personnel — with the utmost discretion.

Role Description As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales. This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer's business priorities, and position Chainguard as a strategic partner rather than a vendor. What you'll do: - Strategic Account Management: - Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. - Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. - Customer Onboarding and Success Planning: - Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. - Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. - Executive Engagement: - Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. - Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. - Renewal and Expansion: - Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. - Customer Advocacy: - Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. - Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. - Issue Management: - Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution. Qualifications - 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. - Demonstrated ability to operate as a strategic business partner, not just a relationship manager. - Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks). - Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. - This is a high-autonomy role; expected to take full ownership of your portfolio. - Strong executive presence and communication skills, both written and verbal. - High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity. Requirements - Prior experience managing strategic accounts at a cybersecurity or infrastructure software company. - Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs. - Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries. - Previous early-stage startup experience. Benefits - Equity/stock options. - Unlimited PTO. - Remote work with flexible coworking and team meetup opportunities. - Home office and internet stipend. - 100% health/dental/vision insurance coverage for you and your family. - Paid parental leave to support you and your family.

• Support mapping and organization of financial processes; • Assist in creating and improving internal controls; • Support preparation and updating of spreadsheets and reports; • Identify opportunities for improvement in the department's routines; • Support structuring of automated financial processes; • Assist in organizing financial documents and information; • Provide support to the finance team's requests.