Role Description At Franchise Empire, we're on a mission to disrupt the franchise industry. We help everyday people find, vet, buy, and launch money-making franchises faster and smarter than ever before. We are hiring an Operations Systems Specialist to own day-to-day execution of our systems and automations. This role reports directly to our Senior Systems Manager. You will be their technical right hand — building, maintaining, and troubleshooting the HubSpot workflows, Make.com scenarios, and tech integrations that the entire company runs on. This is not a generalist VA seat. This is a builder seat for someone who is genuinely technical, genuinely curious, and genuinely fast. - Own the day-to-day build, edit, and troubleshooting of HubSpot workflows and integrations. - Triage and resolve incoming tech requests from Sales, Marketing, Brokerage, and Client Care. - Take over the recurring system tasks (client onboarding, call backups, content distribution) currently held by the Senior Systems Manager. - Free the Senior Systems Manager to focus on architecture, strategy, and the harder builds. Qualifications - You like working for small, scrappy companies. Big-corporate environments are NOT for you. - You have hands-on HubSpot experience — workflows, properties, lifecycle stages, list logic, integrations, and basic troubleshooting. - You're comfortable in (or eager to learn) Make.com, Zoom integrations, and the rest of the modern marketing/ops stack. - You see broken automations and feel the urge to fix them. - You're detail-obsessed: when a workflow ships, it ships clean, named clearly, and documented. - You can take direction from a Senior Systems Manager and also operate independently when the brief is clear. - You can hold the day-to-day tech queue without dropping the recurring weekly work. - You move fast, take ownership, and don't need someone to push you. - Bonus points if you love using AI to increase output, speed up iteration, and reduce busywork. Requirements - Daily HubSpot execution — workflow builds, property updates, list maintenance, lifecycle adjustments, and integration troubleshooting. - Tech request triage — receiving, sequencing, and resolving day-to-day tech requests from across the company, with escalation paths to the Senior Systems Manager when needed. - Make.com scenario maintenance — monitoring scenarios, resolving errors, and supporting rebuilds (including the in-flight triggers-to-workflows and DND workflow rebuilds). - Data hygiene. - Team access and permissions — maintaining the access sheet as people are added or removed. - Eventually taking over the data-update responsibilities currently held inside our EA seat — as part of the broader role-shift we are rolling out. In Your First 90 Days, You'll… - By Day 90, you are operating independently on day-to-day systems work, with the Senior Systems Manager moving up to architecture and the harder builds. - Within the first 30 days, you will: - Get familiar with our 3–5 year vision and how the systems backbone supports it. - Audit the current HubSpot setup — workflows, properties, lifecycle stages, integrations, and any known fragile spots — and document what you find. - Shadow the Senior Systems Manager on incoming tech requests; start taking ownership of the simpler ones end-to-end. - Get comfortable with the Make.com scenarios, including the in-flight rebuilds, so you can monitor and resolve errors on your own. - Within the first 60 days, you will: - Own all daily tech request triage end-to-end, escalating only the strategic or higher-risk builds to the Senior Systems Manager. - Build at least one workflow or automation independently, end-to-end, with senior review. - Within the first 90 days, you will: - Be operating independently on the day-to-day systems queue — the Senior Systems Manager checks in, doesn't drive. - Have visibly freed the Senior Systems Manager to focus on architecture, FDD brand audits, and the broader systems strategy. - Have picked up the data-update work as part of the planned EA role-shift. - Have at least one documented improvement to a workflow or scenario you inherited — faster, cleaner, or more reliable than how you found it. Compensation & Benefits - Compensation: TBD — range depends on whether the hire is stateside or overseas. - Structure: Begins as a part-time engagement with a possible transition to full-time contingent on performance and need. Application Question(s) - Describe a HubSpot workflow or automation you built end-to-end. What problem did it solve, and what choices did you make in the build? - Walk me through how you'd troubleshoot a Make.com scenario that started failing overnight on a step you didn't build. - What systems have you owned the day-to-day execution of, and what was the size of the team relying on you? - How do you stay organized when 4–5 departments are sending you tech requests in the same week? Work Location Remote.

• Lead and develop the team under your responsibility (composed of Analysts and Assistants) • Plan, structure, and ensure flawless execution of store opening campaigns • Drive management of strategic projects and implement continuous improvements for store operations • Actively manage multiple stakeholders, interfacing with order, product, contracts teams, and others • Analyze performance data and operational metrics to inform decision-making.

• Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience. • Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries. • Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings. • Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements. • Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution. • Identify opportunities to automate, simplify, and scale operational workflows, documentation, and internal processes. • Leverage AI tools to accelerate investigations, analyze data, improve documentation, draft communications, and increase operational efficiency. • Support reconciliation, reporting, audits, and other operational initiatives as needed.

Role Description Eaton’s Critical Power Solutions (CPS) Service Division is currently seeking a National Operations Coordinator – Field Service Onboarding Specialist to join our team. This is a remote role tied to our Raleigh, NC division location. The National Operations Coordinator – Field Service Onboarding is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States. This role ensures a seamless, efficient, and high-quality onboarding experience by coordinating resources, systems access, equipment, and administrative processes. The position requires a strong understanding of National Operations processes and Field Service policies, as well as the ability to collaborate effectively with field personnel, leadership, and cross-functional departments. The expected annual salary range for this role is $69,000 - $101,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - Onboarding Coordination - Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level. - Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one. - Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience. - Equipment & Resource Provisioning - Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required. - Arrange procurement and setup of laptops, mobile devices, and other required technology. - Ensure timely distribution of personal protective equipment (PPE) and technical toolkits. - Systems & Access Management - Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms. - Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets. - Monitor and follow through on system access requests to ensure completion within required timelines. - Training & Logistics Support - Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed. - Collaborate with Field Service management to align onboarding schedules and training requirements. - Administrative & Operational Support - Adhere to and enforce all National Operations team processes, procedures, and standards. - Maintain accurate records and tracking of onboarding activities and deliverables. - Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness. - Provide consistent communication and status updates to stakeholders throughout the onboarding process. Qualifications - Bachelor’s Degree or pursuing a Bachelor’s Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027. - Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role. - Must be legally authorized to work in the United States without company sponsorship, now or in the future. - This is a remote role; no relocation benefit is being offered for this position. Requirements - Experience working with SalesForce and SAP. - Self-starter and motivator. - Proven/Strong written and oral communication skills. - Strong time management skills. - Attentive to details, and focus on customer satisfaction. - Independent judgment is required to plan, prioritize and organize diversified workload. - Ability to handle change in a fast-paced environment. - Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel). - Ability to multi-task, prioritize and complete requests and assignments in a timely manner. Benefits - Various Health and Welfare benefits. - Retirement benefits. - Programs that provide for paid and unpaid time away from work.