Franchise Empire

Role Description At Franchise Empire, we're on a mission to disrupt the franchise industry. We help everyday people find, vet, buy, and launch money-making franchises faster and smarter than ever before. We are hiring an Operations Systems Specialist to own day-to-day execution of our systems and automations. This role reports directly to our Senior Systems Manager. You will be their technical right hand — building, maintaining, and troubleshooting the HubSpot workflows, Make.com scenarios, and tech integrations that the entire company runs on. This is not a generalist VA seat. This is a builder seat for someone who is genuinely technical, genuinely curious, and genuinely fast. - Own the day-to-day build, edit, and troubleshooting of HubSpot workflows and integrations. - Triage and resolve incoming tech requests from Sales, Marketing, Brokerage, and Client Care. - Take over the recurring system tasks (client onboarding, call backups, content distribution) currently held by the Senior Systems Manager. - Free the Senior Systems Manager to focus on architecture, strategy, and the harder builds. Qualifications - You like working for small, scrappy companies. Big-corporate environments are NOT for you. - You have hands-on HubSpot experience — workflows, properties, lifecycle stages, list logic, integrations, and basic troubleshooting. - You're comfortable in (or eager to learn) Make.com, Zoom integrations, and the rest of the modern marketing/ops stack. - You see broken automations and feel the urge to fix them. - You're detail-obsessed: when a workflow ships, it ships clean, named clearly, and documented. - You can take direction from a Senior Systems Manager and also operate independently when the brief is clear. - You can hold the day-to-day tech queue without dropping the recurring weekly work. - You move fast, take ownership, and don't need someone to push you. - Bonus points if you love using AI to increase output, speed up iteration, and reduce busywork. Requirements - Daily HubSpot execution — workflow builds, property updates, list maintenance, lifecycle adjustments, and integration troubleshooting. - Tech request triage — receiving, sequencing, and resolving day-to-day tech requests from across the company, with escalation paths to the Senior Systems Manager when needed. - Make.com scenario maintenance — monitoring scenarios, resolving errors, and supporting rebuilds (including the in-flight triggers-to-workflows and DND workflow rebuilds). - Data hygiene. - Team access and permissions — maintaining the access sheet as people are added or removed. - Eventually taking over the data-update responsibilities currently held inside our EA seat — as part of the broader role-shift we are rolling out. In Your First 90 Days, You'll… - By Day 90, you are operating independently on day-to-day systems work, with the Senior Systems Manager moving up to architecture and the harder builds. - Within the first 30 days, you will: - Get familiar with our 3–5 year vision and how the systems backbone supports it. - Audit the current HubSpot setup — workflows, properties, lifecycle stages, integrations, and any known fragile spots — and document what you find. - Shadow the Senior Systems Manager on incoming tech requests; start taking ownership of the simpler ones end-to-end. - Get comfortable with the Make.com scenarios, including the in-flight rebuilds, so you can monitor and resolve errors on your own. - Within the first 60 days, you will: - Own all daily tech request triage end-to-end, escalating only the strategic or higher-risk builds to the Senior Systems Manager. - Build at least one workflow or automation independently, end-to-end, with senior review. - Within the first 90 days, you will: - Be operating independently on the day-to-day systems queue — the Senior Systems Manager checks in, doesn't drive. - Have visibly freed the Senior Systems Manager to focus on architecture, FDD brand audits, and the broader systems strategy. - Have picked up the data-update work as part of the planned EA role-shift. - Have at least one documented improvement to a workflow or scenario you inherited — faster, cleaner, or more reliable than how you found it. Compensation & Benefits - Compensation: TBD — range depends on whether the hire is stateside or overseas. - Structure: Begins as a part-time engagement with a possible transition to full-time contingent on performance and need. Application Question(s) - Describe a HubSpot workflow or automation you built end-to-end. What problem did it solve, and what choices did you make in the build? - Walk me through how you'd troubleshoot a Make.com scenario that started failing overnight on a step you didn't build. - What systems have you owned the day-to-day execution of, and what was the size of the team relying on you? - How do you stay organized when 4–5 departments are sending you tech requests in the same week? Work Location Remote.