• Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience. • Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries. • Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings. • Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements. • Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution. • Identify opportunities to automate, simplify, and scale operational workflows, documentation, and internal processes. • Leverage AI tools to accelerate investigations, analyze data, improve documentation, draft communications, and increase operational efficiency. • Support reconciliation, reporting, audits, and other operational initiatives as needed.

Role Description Eaton’s Critical Power Solutions (CPS) Service Division is currently seeking a National Operations Coordinator – Field Service Onboarding Specialist to join our team. This is a remote role tied to our Raleigh, NC division location. The National Operations Coordinator – Field Service Onboarding is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States. This role ensures a seamless, efficient, and high-quality onboarding experience by coordinating resources, systems access, equipment, and administrative processes. The position requires a strong understanding of National Operations processes and Field Service policies, as well as the ability to collaborate effectively with field personnel, leadership, and cross-functional departments. The expected annual salary range for this role is $69,000 - $101,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - Onboarding Coordination - Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level. - Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one. - Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience. - Equipment & Resource Provisioning - Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required. - Arrange procurement and setup of laptops, mobile devices, and other required technology. - Ensure timely distribution of personal protective equipment (PPE) and technical toolkits. - Systems & Access Management - Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms. - Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets. - Monitor and follow through on system access requests to ensure completion within required timelines. - Training & Logistics Support - Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed. - Collaborate with Field Service management to align onboarding schedules and training requirements. - Administrative & Operational Support - Adhere to and enforce all National Operations team processes, procedures, and standards. - Maintain accurate records and tracking of onboarding activities and deliverables. - Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness. - Provide consistent communication and status updates to stakeholders throughout the onboarding process. Qualifications - Bachelor’s Degree or pursuing a Bachelor’s Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027. - Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role. - Must be legally authorized to work in the United States without company sponsorship, now or in the future. - This is a remote role; no relocation benefit is being offered for this position. Requirements - Experience working with SalesForce and SAP. - Self-starter and motivator. - Proven/Strong written and oral communication skills. - Strong time management skills. - Attentive to details, and focus on customer satisfaction. - Independent judgment is required to plan, prioritize and organize diversified workload. - Ability to handle change in a fast-paced environment. - Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel). - Ability to multi-task, prioritize and complete requests and assignments in a timely manner. Benefits - Various Health and Welfare benefits. - Retirement benefits. - Programs that provide for paid and unpaid time away from work.

• responsible for coordinating, executing, and measuring the success of the MJ Holding retail business plan • develop and maintain effective, mutually beneficial relationships with internal departments • optimize value through efficient and effective business practices • collaborate with merchandising vendors to ensure visit accuracy and service quality • review and verify the accuracy of field merchandising activity reports • demonstrate effective time management while maintaining accurate reporting • resolve product or service issues by clarifying customer complaints and determining root causes • identify opportunities to simplify processes and improve merchandising execution

• Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management • Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation • Build management systems that support coaching, accountability, quality, and professional development across the CHW organization • Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams • Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes • Support expansion into new markets while maintaining consistency of service delivery and operational excellence • Serve as the primary leader responsible for the effectiveness and scalability of the CHW function