A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Healthcare TPA Member Services Processing Analyst
Location
United States
Posted
1 day ago
Salary
$55.3K - $74.8K / year
Seniority
Senior
Job Description
Healthcare TPA Member Services Processing Analyst
General Dynamics
• Supports day‑to‑day operations within a Third‑Party Administrator (TPA) healthcare environment • Reviews, validates, and processes member applications, certifications, transfers, appeals, designated representative appointments, documentation, and service requests • Communicates professionally with members, providers, and internal stakeholders • Analyzes documentation submitted with the application • Performs data entry and record updates within member services tools • Maintains accurate and high-quality case notes, documentation, and processing records • Supports quality assurance activities by identifying errors, trends, or potential improvements • Participates in cross‑training and process updates • Contributes to continuous improvement efforts
Job Requirements
- 5+ years of related experience
- Strong written and verbal communication skills
- High School Diploma or equivalent
- 1–3 years of experience in processing, administrative support, data entry, customer service, or a related operational role
- Ability to follow detailed procedures
- Strong attention to detail
- Background supporting federal health programs or healthcare operations (preferred)
- Experience working with intelligent document processing tools, member service portals, or customer support platforms such as ServiceNow or CXone (preferred)
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Paid vacation and holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- Short and long-term disability benefits
- Life insurance and accidental death and dismemberment insurance
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