Role Description We're looking for a Junior IT Analyst (Part-Time) to join our IT team. This is an excellent opportunity for a recent graduate or someone with 0–3 years of experience looking to launch their career in IT operations, security, and modern cloud infrastructure. As the first point of contact for Tier 1 IT support, you'll play a key role in helping employees stay productive by: - Resolving technical issues - Managing user access - Maintaining company devices - Supporting the systems our team relies on every day You'll also have the opportunity to learn from experienced IT and Security professionals while gaining hands-on exposure to automation, AI, and cloud-first technologies. This position is ideal for someone who enjoys helping others, loves solving technical problems, communicates well with both technical and non-technical users, and is excited to continuously learn and grow. Responsibilities - Serve as the primary point of contact for internal Tier 1 IT support by troubleshooting hardware, software, access, and endpoint issues. - Manage the employee lifecycle by provisioning and deprovisioning user accounts and maintaining appropriate access across business systems. - Administer Google Workspace, including email accounts, groups, shared drives, and permissions. - Assist with Mobile Device Management (MDM) platforms to ensure company devices remain secure and compliant. - Monitor and manage the daily IT support queue, ensuring timely resolution of employee requests. - Document troubleshooting steps, procedures, and internal knowledge base articles. - Assist with enforcing security policies and maintaining compliance across company systems. - Explore opportunities to leverage AI tools and automation to improve IT workflows and reduce repetitive manual tasks. - Partner cross-functionally with Engineering, Security, People Operations, and other internal teams to deliver an exceptional employee experience. Qualifications - 0–3 years of IT Support, Help Desk, or IT Operations experience (recent graduates with relevant internships or coursework are encouraged to apply). - Experience supporting Google Workspace or similar cloud productivity platforms. - Experience with or exposure to Mobile Device Management (MDM) solutions such as Microsoft Intune, Kandji, Jamf, or similar platforms. - Experience troubleshooting hardware, software, and user access issues. - Strong customer service skills with a passion for helping others. - Excellent written and verbal communication skills. - Ability to work independently in a remote-first environment while managing competing priorities. Nice-to-Haves - Basic experience with Bash, ZSH, Python, or PowerShell scripting. - Familiarity with identity and access management concepts. - Understanding of endpoint security, compliance, or security best practices. - Experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to improve productivity. - Exposure to SaaS environments or cloud-first IT infrastructure. Benefits - Competitive-pay compensation and ownership interest/equity. - Unlimited paid time off, plus a requirement to take at least two weeks off per year. - We're a Best Place for Working Parents and offer paid parental leave for all new parents. - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna. - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace. - Annual company trip designed to foster connection, creativity, and fun. - Mental health benefits with free memberships to mindfulness and talk therapy services.

Role Description Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine as a Healthy Planet and Compass Rose Senior Business Applications Analyst on the Epic Pop Health team within the Information Technology department. This is a remote, work from home opportunity, and you may be based outside of the greater Chicagoland area. In this role, and under general direction, the Senior Business Applications Analyst - Epic Population Health, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Essential Job Functions - Design, build, and test Applications to address complex business requests - Analyze business and user needs, documentation of requirements and workflows - Troubleshoot and fix complex application issues - On-call support - Guide and mentor less-experienced Business System Analysts - Work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment Qualifications - Bachelor’s degree or equivalent relevant certification in healthcare, business management or information systems - Epic Healthy Planet and Compass Rose Clinical Build certification - Epic Healthy Planet and Compass Rose Analytics Build certification - Familiarity with Value Based Care healthcare delivery model - Minimum of four years’ experience with information system software solutions - Solid understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless - Must have issue tracking and resolution skills - Must be able to prioritize, organize, and assess work to meet aggressive deadlines and to cope in a fast-paced environment - Familiarity with tools and concepts of process improvement desired, including methods analysis, work sampling, statistical analysis, financial analysis, and systems analysis - Experience developing presentations for project work - Capable of working well in a diverse, multi-disciplinary team and successfully interacting with others at all levels of the organization, including remote teams - Solid skills in documenting and analyzing business processes - Proven skills in problem solving - Excellent interpersonal, written and oral communication skills, and effective presentation skills - Ability to plan and facilitate meetings with diverse participants - Ability to maintain a professional attitude and demeanor in both normal and pressure situations Preferred Qualifications - Epic Care Everywhere or EpicCare Link certifications - Experience with Epic Cogito tools Position Details - Job Type / FTE: Full Time (1.0 FTE) - Shift: Days - Location: Remote - Unit/Department: Information Technology - CBA Code: Non-Union Benefits UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .

Role Description BJC is hiring for an EHR Application III Analyst. Must be Epic certified in Cadence. This is a remote position. Previous analyst experience is required. Under little direction, the EHR Application Analyst III is responsible for: - Planning, analyzing, designing, implementing, testing, debugging, and maintaining Epic & other Clinical applications. - Building collaborative relationships with hospital leadership, clinical department users, technology, and other corporate departments to facilitate usage and acceptance of the system. - Handling more complex build and configuration tasks and resolving advanced issues, including unknown or undefined requirements and business objectives. - Ensuring system integrity. - Obtaining Epic or applicable certifications within 6 months of hire. Responsibilities include: - Takes technical responsibility across all stages and iterations of configuration development and deployment. - Plans and drives software configuration activities. - Adopts and adapts appropriate software configuration methods, tools, and techniques. - Measures and monitors the application of standards for configuration design and deployment. - Drives investigation and resolution of issues relating to applications. - Maintains application support processes and ensures all requests for support are dealt with according to agreed procedures. - Uses application management software and tools to investigate issues, collect performance statistics, and create reports. - Provides authoritative advice and guidance on test planning and execution. - Adopts and adapts appropriate testing methods, automated tools, and techniques to solve problems in tools and testing approaches. - Manages user experience evaluation of systems, products, services, or devices. - Assures that security, usability, and accessibility requirements have been met and that required practices have been followed. - Develops, maintains, and tests incident management procedures in agreement with service owners. - Investigates escalated, non-routine, and high-impact incidents to responsible service owners and seeks resolution. - Facilitates recovery following resolution of incidents. - Ensures that resolved incidents are properly documented and closed. - May be part of an after-hours on-call rotation. Qualifications - High School Diploma or GED. - 5-10 years of experience. - No supervisor experience required. Requirements - Bachelor's Degree preferred. - 10+ years of experience preferred. Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. - Disability insurance paid for by BJC. - Annual 4% BJC Automatic Retirement Contribution. - 401(k) plan with BJC match. - Tuition Assistance available on first day. - BJC Institute for Learning and Development. - Health Care and Dependent Care Flexible Spending Accounts. - Paid Time Off benefit combines vacation, sick days, holidays, and personal time. - Adoption assistance.

• Responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays • Work closely with Operations, identifying non-adherent agents to redirect them • Monitor agent work behaviors in real-time • Watch statistics across various KPIs (staffing, service levels, etc.) • Provide feedback to the Workforce Management team (WFM) and Operations • Change agent skill associations or provide historical reporting as needed