• Increase revenue and gross margin for a portfolio of PacStar products into the Army or other accounts as assigned within the territory • Owns sales process from prospecting to closure • Establish a trusted partner relationship with customer at all influence and decision-making levels • Drive the sales of selected PacStar manufactured products/services, integrated solutions, and selected manufacturers' products/services, through advanced solutions selling techniques • Develop strategic account plans and drive the strategies through tactical implementations and effective communications with the PacStar Inside Sales group and support engineering and customer service personnel and organizations • Manage accounts and transactions across multiple customer locations and operating organizations within the territory • Work closely with the PacStar Army team to ensure effective nationwide account management, where appropriate • Demonstrate business acumen through business case preparation, ROI analyses, cost/benefit analyses, and other performance metrics • Provide account leadership on the development of responses to RFP's, RFI's, and unsolicited proposals • Stay abreast of developing and leading-edge solutions, products and services • Provide responsive, timely and thorough resolution of customer escalations • Demonstrate understanding of key business drivers for customers (understand their business) • Implement strategic and consultative selling methodologies to drive revenues • Conduct regularly scheduled territory /account reviews with Sales Management • Provide timely and accurate account status reports, forecasts, and business plans to sales leadership and operational teams as required • Travel regularly within your territory establishing a schedule of sales calls to existing and new customers • Involvement in account-specific Trade Shows and other functions deemed to be in the best interest of developing business within your account plan

• Own national relationships with key strategic commercial partners. • Build strong, multi-level relationships, from senior sales leadership down to field sales reps, ensuring broad and deep engagement across partner organizations • Develop and execute joint go to market strategies that drive mutual growth and keep 9amHealth from getting “lost in the shuffle” among other vendors • Act as the primary point of contact for partner contract renewals, ensuring timely execution and favorable terms • Collaborate with partner sales teams to identify and close direct employer opportunities, regardless of the contracting channel • Track and report on partner performance, pipeline, and growth opportunities • Represent 9amHealth at partner events, trainings, and national meetings to keep our solution top of mind

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth • Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound • Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations • Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting • Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution • Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks • Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one • Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track • Define activation milestones with each partner and hold both sides accountable to them • Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management • Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live • Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential • Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines • Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team • Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention • Feed partner insights back into product and SE — you are the voice of the live partner base.

• Manage day-to-day operational health across a portfolio of strategic accounts with multi-million dollar ARR — you're the person the customer calls when something needs to get done • In addition to the day to day operational health, you will own the commercial relationship between executive touchpoints — you are the account's day-to-day voice of Backblaze • Drive expansion pipeline through relationship depth, not just product knowledge — you find the next opportunity because people tell you things • Negotiate renewal terms and expansion pricing in partnership with executives, bringing account context and relationship capital to the table • Hit defined ramp targets in your first 90/180/270 days, establishing yourself as a trusted presence in each account and building expansion pipeline quickly • Keep accounts running smoothly — coordinating across Support, Engineering, and Product to resolve issues, track open items, and ensure commitments are met • Farm accounts actively and systematically — always listening for new workloads, infrastructure challenges, or organizational changes that signal expansion opportunity • Build and maintain working relationships across multiple stakeholder layers — Infrastructure, DevOps, Storage Engineering, FinOps, and Procurement — while Backblaze executives own the C-suite relationship • Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements when expansion opportunities surface • Translate deep technical product capabilities — B2 Cloud Storage, S3-compatible APIs, multi-cloud egress optimization, data durability architectures — into solutions that map to real customer problems • Prepare executives for high-stakes customer meetings with account context, relationship intelligence, and clear briefings • Maintain accurate pipeline, account health, and forecast data in CRM — your accounts should never be a black box to the team