• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback • Make sound, timely decisions on complex or edge-case onboarding scenarios • Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios • Plan and balance team workload and staffing coverage against operational priorities and SLA targets • Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs • Partner with Go to market teams to understand customer onboarding needs • Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness • Identify process gaps and operational risks and drive practical improvement actions • Lead workflow and process improvement initiatives from planning through implementation • Maintain strong documentation practices across internal runbooks, guidance, and review standards • Use operational metrics and reporting to monitor trends, risks, and performance opportunities • Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable • Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Role Description This role will serve as the primary administrative and staff resource for the HXP CEO and assigned subsidiary President(s) and senior teams, facilitating seamless coordination within and between the leaders and the boards of directors for HXP and its controlled entities. Reporting jointly to and acting under the direction of the HXP CEO and assigned subsidiary President, plays a key role in supporting executive priorities and enhancing organizational effectiveness. What You'll Do: - Support the executive meeting cadence, which includes scheduling, preparing agendas, tracking decisions, and handling follow-up communications to ensure seamless execution. - Collaborate with HXP and assigned subsidiary leaders to optimize the scheduling of engagements, travel plans, and formal communications, ensuring alignment with the organization’s strategic priorities. - Serve as the primary liaison to the HXP board of directors and the boards of controlled entities, managing logistics such as travel, accommodations, and board material preparation. - Work closely with the HXP external General Counsel to ensure compliance with governance protocols, required filings, and board-related processes. - Act as an internal communications champion for the HXP CEO and assigned subsidiary President(s), liaising with internal and external communication teams across HXP and its controlled entities. - Identify and recommend communication opportunities to elevate the visibility of the leaders, ensuring messaging consistency and engagement. - Maintain an understanding of the activities, funding, and senior staffing of HXP’s controlled entities to support alignment and collaboration across the group. - Support cross-entity strategies and initiatives by fostering collaboration and ensuring operational alignment with HXP’s overarching goals. - Lead or contribute to special projects, process optimization efforts, and strategic initiatives as assigned, ensuring measurable outcomes and enhanced efficiency within the CEO’s and President’s offices. This is not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. HealthX Partners Incorporated reserves the right to revise job profiles at any time based on changes to the required job responsibilities. Qualifications - Proven experience providing senior-level administrative and operational support to organizational leaders. - Knowledge of non-profit board governance processes and best practices. - Strong interpersonal, communication, organizational, and multitasking skills, demonstrated in complex and dynamic environments. - Eagerness to learn, adapt, and shape this inaugural staff-level role within a growing organization like HXP. - Proficient in MS Office Suite (Word, Excel, PowerPoint). - Able to maintain complete confidentiality for sensitive issues and information. - Notarial credential, preferred. Benefits - Comprehensive benefits package that offers health, financial planning, family care, and flexibility for work-life fit. - Competitive leave package, with some offices offering a compressed work week throughout the year. - Commitment to career growth with multiple potential career paths and access to hundreds of courses through the learning management system. - Encouragement of innovation and collaboration to drive impact and pioneer new solutions. Company Description HealthX Partners Incorporated (HXP) is a co-created parent company by Population Services International (PSI) and the Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), aimed at achieving greater impact while delivering efficiencies and greater value for consumers, clients, host governments, stakeholders, and the global health sector.

Role Description The Data Operations Specialist oversees the processing, validation, and maintenance of data across operational systems, independently resolving complex issues to ensure accuracy, consistency, and timeliness. This role works directly with customer invoice and workflow data to identify patterns and surface friction points that inform improvements to our AI-powered coding and GL matching models. The Specialist drives workflow improvements, supports automation initiatives, and regularly engages with customers to resolve issues and validate findings against real-world experience. The ideal candidate is detail-oriented, analytical, and experienced with large datasets, with strong customer-facing interpersonal skills. - Own end-to-end data processing of invoice data elements, review, and validation to ensure accuracy and completeness across multiple systems - Monitor complex data workflows, identify root causes of discrepancies, and implement corrective actions - Lead reporting efforts, advanced data analysis, and performance tracking for key business metrics - Write and optimize complex SQL queries to extract, analyze, and validate data - Partner with cross-functional teams and stakeholders to design and implement process improvements - Identify, propose, and help build automation solutions, using prompts (for example), to reduce manual effort and improve efficiency - Document standard operating procedures and train junior team members - Serve as an escalation point for data issues, system concerns, and cross-team troubleshooting - Act as a primary point of contact for customer inquiries related to data accuracy, reporting, or system issues - Communicate with customers primarily through tickets, to gather requirements, clarify needs, and translate findings into clear explanations, while identifying pain points and recommending improvements Qualifications - 2-3 years of experience in data operations, analytics, or a similar role - Proficiency in SQL - Strong track record of managing customer relationships or escalations - Comfortable communicating directly with customers via email and phone - Excellent attention to detail and ownership mentality around data accuracy - Ability to manage multiple priorities, projects, and deadlines with minimal supervision - Strong analytical, critical-thinking, and problem-solving skills Company Description Ottimate is an AP automation AI tool that provides a smarter way for AP managers, approvers, controllers, and CFOs to work through the entire invoice lifecycle. Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

Role Description At Franchise Empire, we're on a mission to disrupt the franchise industry. We help everyday people find, vet, buy, and launch money-making franchises faster and smarter than ever before. We are hiring an Operations Systems Specialist to own day-to-day execution of our systems and automations. This role reports directly to our Senior Systems Manager. You will be their technical right hand — building, maintaining, and troubleshooting the HubSpot workflows, Make.com scenarios, and tech integrations that the entire company runs on. This is not a generalist VA seat. This is a builder seat for someone who is genuinely technical, genuinely curious, and genuinely fast. - Own the day-to-day build, edit, and troubleshooting of HubSpot workflows and integrations. - Triage and resolve incoming tech requests from Sales, Marketing, Brokerage, and Client Care. - Take over the recurring system tasks (client onboarding, call backups, content distribution) currently held by the Senior Systems Manager. - Free the Senior Systems Manager to focus on architecture, strategy, and the harder builds. Qualifications - You like working for small, scrappy companies. Big-corporate environments are NOT for you. - You have hands-on HubSpot experience — workflows, properties, lifecycle stages, list logic, integrations, and basic troubleshooting. - You're comfortable in (or eager to learn) Make.com, Zoom integrations, and the rest of the modern marketing/ops stack. - You see broken automations and feel the urge to fix them. - You're detail-obsessed: when a workflow ships, it ships clean, named clearly, and documented. - You can take direction from a Senior Systems Manager and also operate independently when the brief is clear. - You can hold the day-to-day tech queue without dropping the recurring weekly work. - You move fast, take ownership, and don't need someone to push you. - Bonus points if you love using AI to increase output, speed up iteration, and reduce busywork. Requirements - Daily HubSpot execution — workflow builds, property updates, list maintenance, lifecycle adjustments, and integration troubleshooting. - Tech request triage — receiving, sequencing, and resolving day-to-day tech requests from across the company, with escalation paths to the Senior Systems Manager when needed. - Make.com scenario maintenance — monitoring scenarios, resolving errors, and supporting rebuilds (including the in-flight triggers-to-workflows and DND workflow rebuilds). - Data hygiene. - Team access and permissions — maintaining the access sheet as people are added or removed. - Eventually taking over the data-update responsibilities currently held inside our EA seat — as part of the broader role-shift we are rolling out. In Your First 90 Days, You'll… - By Day 90, you are operating independently on day-to-day systems work, with the Senior Systems Manager moving up to architecture and the harder builds. - Within the first 30 days, you will: - Get familiar with our 3–5 year vision and how the systems backbone supports it. - Audit the current HubSpot setup — workflows, properties, lifecycle stages, integrations, and any known fragile spots — and document what you find. - Shadow the Senior Systems Manager on incoming tech requests; start taking ownership of the simpler ones end-to-end. - Get comfortable with the Make.com scenarios, including the in-flight rebuilds, so you can monitor and resolve errors on your own. - Within the first 60 days, you will: - Own all daily tech request triage end-to-end, escalating only the strategic or higher-risk builds to the Senior Systems Manager. - Build at least one workflow or automation independently, end-to-end, with senior review. - Within the first 90 days, you will: - Be operating independently on the day-to-day systems queue — the Senior Systems Manager checks in, doesn't drive. - Have visibly freed the Senior Systems Manager to focus on architecture, FDD brand audits, and the broader systems strategy. - Have picked up the data-update work as part of the planned EA role-shift. - Have at least one documented improvement to a workflow or scenario you inherited — faster, cleaner, or more reliable than how you found it. Compensation & Benefits - Compensation: TBD — range depends on whether the hire is stateside or overseas. - Structure: Begins as a part-time engagement with a possible transition to full-time contingent on performance and need. Application Question(s) - Describe a HubSpot workflow or automation you built end-to-end. What problem did it solve, and what choices did you make in the build? - Walk me through how you'd troubleshoot a Make.com scenario that started failing overnight on a step you didn't build. - What systems have you owned the day-to-day execution of, and what was the size of the team relying on you? - How do you stay organized when 4–5 departments are sending you tech requests in the same week? Work Location Remote.