• Assist inbound customers with account inquiries • Recommend TD products or services to resolve issues • Deliver exceptional customer service experiences • Participate in ongoing training and coaching

Role Description The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities - Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. - Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. - Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). - Evaluates the academic records and documents of potential students for admission to APUS programs. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. - Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. - Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing. - Meets or exceeds performance goals and metrics as determined by department leadership. - Keeps a professional appearance at all times. - Adheres to assigned work schedule. - Follows campaigns and follow-up strategies for student recruitment and enrollment. - Performs other duties and assists with special projects as assigned by department leadership. Requirements - 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred. - Associates Degree required. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students

Role Description This is the entry level professional claim handler. Exercises some discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. This is the intermediate level of the claim handler career path. Handles moderate to difficult claims. Exercises progressively more discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high touch, labor intensive claim service. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Mentors lower-level claim handlers. Coordinates special projects and provides guidance to others. Responsibilities/Tasks - Verifies commercial auto coverage. - Determines compensability by thorough investigation of the claim. - Determines causal relationship to ensure appropriate payment of benefits. - Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure. - Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies. - Manages bills directly associated with the claim. Approves payment where appropriate. - Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses. - Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition. - Works closely with manager on complex files or files above settlement/reserve authority. - Manages outside vendors to ensure cost containment efforts. - Establishes and maintains effective working relationships with all internal and external customers. - Stays abreast of changes in workers’ compensation statutes, case law and rehabilitation efforts/advancements to accurately interpret and apply relevant laws. Additional Responsibilities/Tasks - Administers complex claims and catastrophic exposures within authority. - Exercises independent judgment to settle cases prior to mediation or litigation. - Actively participates in agent/client relationship management. - Assists in mentoring team members. - Mentors team members. - Conducts audits of claim files. - Acts as a backup for team leader. - Coordinates special projects. Employment Qualifications Education or Equivalent Experience - Bachelor’s degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. - Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged. Experience - Claim Representative I: Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. - Claim Representative II: Three years’ experience in a commercial auto environment which provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. OR One year of AF Group Claims Representative I experience that includes handling of difficult or complex claims. - Claim Representative III: Five years’ experience in a commercial auto environment provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing complex claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. OR Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor-intensive customers. Skills/Knowledge/Abilities (SKA) Required - Ability and proficiency in the use of computers and company standard software specific to position. - Knowledge of medical and legal terminology related to the work. - Knowledge of commercial auto laws and regulations, including jurisdictional laws. - Effective oral and written communication skills. - Effective customer service skills. - Ability to negotiate, build consensus and resolve conflict. - Ability to manage multiple priorities and meet established deadlines. - Attention to detail and analytical skills. - Ability to work independently as well as within a team. Additional Skills/Knowledge/Abilities (SKA) Required - Ability to make independent decisions. - Ability to solve complex problems. - Ability to train and mentor others. Working Conditions Work is performed in an office setting with no unusual hazards. Minimal travel required. Pay Range Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,000 and $108,700. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge, and ability levels associated with performing the duties and responsibilities contained in this job description. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.